Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...
Does anyone else have this issue?
Ross.
Yes, I just updated today and ALL of my compilation albums across Genres now have multiple entries with tracks completely out of order or missing. Sonos is just a cluster of crap. So disappointed. We’ve invested in speakers across our home and can’t use the vast music collection in any easy way. They’ve trashed the system and don’t seem to care what users think.
yes, just now - updated, and same issue is up for me.
it appears on desktop app, android app, web app
for each compilation album, I’m seeing it appear the same number of times as there are tracks on it
but the songs aren’t there at all - in that when I click on one of the ‘albums’ I see a blank screen with ‘no selections are available’ instead of the track
my data sits on a NAS, and is all good, exactly as it should be
Same issue here after updating to Sonos Controller for PC v.16.3 (Sonos OS S2). Multiple entries under “Album” and many of those entries say “no selections are available” when you select them.
I only have a small music library, hosted on a networked drive, so I deleted it from Sonos and completely reinstalled the library. That didn’t fix the problem. Still have same issue.
Fingers crossed for a quick patch from Sonos. In the meantime, local music library is unusable.
A workaround, depending on how you have your music organised on your NAS (at least in the web app - haven’t tried the Android app as it’s still crashing) is to use Folder view rather than artist, album etc. I have music organised into folders according to Album Artist → Album Title, with compilations under Various Artists. This appears to be the only way to get compilations to view and play as they should.
I appreciate the suggestion anorakus, thank you
but is it really too much to ask that Sonos test the code before they turn our muti-thousand-dollar systems into bricks - repeatedly. I’m sure Sonos will eventually ‘fix’ it, but would we accept this with any other kit we have? Imagine if our cars peridodically stopped working, or our fridges, or watches, or phones…….
I think I’ve reached the end of my patience, and time to dump more than a decade of Sonos and move onto new hardware.
+10
Same here. Folder view works, but should not have to use that. Screenshots show the album in question and the fact there are no tracks contained within.
I appreciate the suggestion anorakus, thank you
but is it really too much to ask that Sonos test the code before they turn our muti-thousand-dollar systems into bricks - repeatedly. I’m sure Sonos will eventually ‘fix’ it, but would we accept this with any other kit we have? Imagine if our cars peridodically stopped working, or our fridges, or watches, or phones…….
I think I’ve reached the end of my patience, and time to dump more than a decade of Sonos and move onto new hardware.
Hi - completely agree it sucks that album view is broken and we have to resort to folder view.
I suspect that someone mistakenly referenced the 'Artist' rather than 'Album Artist' tag in the latest firmware update..?
A.
I have hundreds of compilations, now after the 16.3 update i have multiple editions of every one, some with content some without!
What is going wrong with Sonos, after 13 years of singing your praises and recommending to friends you appear to have lost it completely! Still waiting for the Music Library features to be reinstalled and now this shambles.
+10
Anoraks:
In my tags the Artist & Album Artist are exactly the same.
It’s unbelievable and treating us with total contempt to release this update
now my music library is largely unusable
They need to take it back a version and try again
+10
I was incorrect about how my tags for Artist & Album Artist are when it comes to compilations. That album in the above screenshot had the Album Artist tag as “Various” for all 12 artists. Changed all 12 tracks so that Album Artist matches Artist. After a re-index there are still 12 albums, but now each one has a single track in it.
This is still, of course, the wrong way to display a compilation album.
+8
Your previous tagging for a compilation was correct, as mentioned a few comments above it looks like the new firmware has messed up tag extraction/referencing/searching or they have changed the tag name they use to identify album artists, so instead of being able to using the current album artist tag if it exists it is falling back to using artist.
This is then causing merry chaos in the app because it has entries using album artists for the previously correct view, but can’t reference back to the tracks anymore, so shows them as empty albums. The tracks previously shown correctly are now showing up as 1 track albums based on the artist tag of the track (assuming every artist for is different per track).
For things like OST where an artist might have appeared a few times in a movie you get multiple albums with a few tracks in them.
For albums where the artist tag on some tracks is the same as the album artist a few tracks with show, but artist tags of X featuring Y will missing and in a duplicate album under the X featuring Y artist.
It’s a case of wait for Sonos to fix. I wouldn’t start messing with your tags up to try and get it to show correctly because you’ll just end up with messed up tags
+10
I only changed the tags for that one album just to see what would happen. Not going to mess with the other compilations.
I mostly listen to modern classical music whose default tags are all over the map. So I purposely use the composer’s last name for the Artist & Album Artist tags. That avoids seeing Boston Symphony Orchestra as the artist in an Artist search when using some servers.
I’m more of a playlist guy. I rarely use Artist, Album etc. searches.
replaced my elderly NAS and transferred files.
Installed latest W10 controller and thought ‘at last’ only to be thwarted by sonos developer (?) yet again.
Same issue with compilation albums being listed as separate album for each track.
on the up side the few i have tested have at least played. Please don’t tell sonos or I will lose that!
Of course no library search is simple incompetent as well!
I meant to post the following here, but got lost along the way.
I’m sure you’re right about the firmware update - it appears to be the only thing you’ve changed and I haven’t.
My Android Software Test with firmware 79.1-54060
Fingers crossed for the Big One tomorrow.
I’m seeing the same problem on MacOS Sonoma 14.5 where my iTunes library is stored and SONOS firmware 16.3. As others have noted, re-indexing does not work, nor does removing the music library and re-adding it in the SONOS app. Until it is fixed, I’m using the Folders workaround
A workaround, depending on how you have your music organised on your NAS (at least in the web app - haven’t tried the Android app as it’s still crashing) is to use Folder view rather than artist, album etc. I have music organised into folders according to Album Artist → Album Title, with compilations under Various Artists. This appears to be the only way to get compilations to view and play as they should.
+14
I meant to post the following here, but got lost along the way.
I’m sure you’re right about the firmware update - it appears to be the only thing you’ve changed and I haven’t.
Hi
My pain, your gain.
I meant to post the following here, but got lost along the way.
I’m sure you’re right about the firmware update - it appears to be the only thing you’ve changed and I haven’t.
Hi
My pain, your gain.
Thank you,
I am increasingly convinced however that it's only a matter of time before "they" make it impossible to hold out any longer. Maybe today's promised big update will fix everything, or am I just being naive.......?
+8
If you have a Dlna/upnp application could always have a peek at what the Sonos player is exposing as tagging data in its attributes folder. Sonos devices appear as dlna/upnp servers you can browse. Confusingly Sonos export the files artist tags as ‘Contributing Artist’ and the files album artist tags as “Artist”.
I would guess with the new firmware those attributes folders now either contain different things or maybe one is missing or named differently. The extracted library data wouldn’t need to change, but if the program in the firmware has messed up the naming it uses to expose it then the Sonos App won’t have the correct attribute to group the data by. The grouping for display will be being performed by the mobile/desktop app based on the attributes the devices expose. This allows people to choose which they prefer without needing different tag extraction code in the devices.
Maybe the firmware fixes the weird attribute naming so artist = artist tag, contributing artists is gone and a new album artist attribute exists, but the app code to support the renaming isn’t released yet 🤷
This is what my 16.1 devices expose as attributes.
Hello
I have never understood the way Sonos has handled Contributing Artists, a mystery your comment sheds some light on.
Yet another example of Sonos' lack of coding/testing skills. What a shame.
Has anyone from Sonos acknowledged these issues or resolved to fix them?
I was forced to download this update and now can’t use my music library as the majority of it is in compilation albums. Seems a pretty obvious error and presumably easy enough to fix.
Was the update not tested before release?
Has anyone from Sonos acknowledged these issues or resolved to fix them?
I was forced to download this update and now can’t use my music library as the majority of it is in compilation albums. Seems a pretty obvious error and presumably easy enough to fix.
Was the update not tested before release?
I think we all know the answer to both your questions.
No and no.
And no apparent prospect of change.
To get it this wrong did they outsource to a part of the world with a different experience or just replace the old team with new grads who don’t get the customer base?
Has anyone from Sonos acknowledged these issues or resolved to fix them?
I was forced to download this update and now can’t use my music library as the majority of it is in compilation albums. Seems a pretty obvious error and presumably easy enough to fix.
Was the update not tested before release?
I think we all know the answer to both your questions.
No and no.
And no apparent prospect of change.
Not quite… There is an app update meant to roll out from today which addresses library search and playback, amongst other things.
on S2 app I get the same issue
on S1 app via Plex - everything is correct including the albums missing on S2
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