Pretty sure it is firmware issue. 3rd party apps also exhibit the problem and it happened immediately after updating firmware 16.3 which was a week before the latest Sonos app was available.

My guess is that they changed the firmware to assist local music library search and broke the existing compilation grouping rules in the process.

Ross.

How is this still a live issue two weeks after being spotted?

I have updated Android app and firmware today for all my devices… and compilations and album art issue persists.  I really don't know why is it so difficult to fix something that was working fine.

they are doing 2 weekly releases (which is common practice in software development) - so issue reported - triaged - i.e. reproduced. Review for how a fix could be attempted. Go into the work cue for the next “sprint” - so any fix is typically going to take at least a month to be released. IOS releases also have to go thru an apple approval cycle before they appear in the store …. fixing within days is unlikely for a company of the scale of Sonos - the googles and facebook’s of the world have that ability but they are huge number of software teams

yes, I have this problem, too. It’s awful:
 

“The issue only manifested late last week.” Seriously?!

The issue was there all the time that you were developing the software. It is super basic/fundamental and in any decent operation would have been found and fixed by your QA process. The idea that you just chuck out shoddy untested software and expect your customers to do the QA for you is a certain route to a very bad place.

And while you continue to pursue this approach, you could at least try to sound a bit sympathetic and appreciative when your customers point out issues like this.

You have temporarliy(?) trashed an important part of my life and that of many others on this forum. The lack of empathy shown here is quite extraordinary. 

For me, it also appears to have brought back the ‘No Selections are available’ error in the Library, for some (but not all) albums I have which are not ‘compilation albums’.

It really is a complete mess right now. From bad to worse.

Absolutely disrespectful to claim it only manifested recently

incompetence!

Has this been resolved with the 8/6/24 software update?

@tapdogs It has not been resolved. 

No. It will need a speaker firmware fix, and the 6th Aug release appears to be (CR)App only … 

Sadly another problem. This time Sonos have messed with the library, getting it to group on Track Artist rather than Album Artist. Worse still where a track artist appears more than once in an album then it seems to duplicate the album (with the same tracks in each album, but all the others missing) by the number of tracks in the album.  I have seen the suggestion to use the Folder option which because my albums are neatly stored in Folder (Album Name) seems to keep the tracks grouped together. However the track order is not numerical, not a major problem as I often use random playback of this type of album. Without the search feature on Android & IOS if you don’t select Folder it means you have to scroll through a huge number of false albums making the search even more painful. And on top of that still no album art for Android!

It annoys me that up to very recently I was still able you use the old S2 App on my Android phone (which worked perfectly), but now Sonos have forced me to update to the failed new S2 App. How many more things are Sonos going to get wrong?

As far as Patrick Spence and his so called apology, its too little & too late Mr Spence.

I shall continue to struggle with the new S2 app, luckily I do have an iPad & a Windows PC so have more features available to me than on Android alone, but on all devices it seems that library scanning has been messed up. One step forward, two steps back.

So, here we are three weeks in and of course nothing from Sonos

Its more than a little frustrating that the ‘fix’ from three weeks ago, just breaks more aspects.  
For any Sonos crawlers, that’s three weeks I’ve been unable to play music from my own music library.

To Patrick, who ‘We sincerely appreciate your patience and continued support.’  Are you deaf?   

Mistakes happen, but the lack of an ETA  for restoration or even very much of an acknowledgement of the problem is intolerable. And, we are dealing with restoration of functionality that was part of the original offering rather than an addition. In other words, Sonos is not delivering the described product, but has collected the money. 

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...
 

Does anyone else have this issue?
Ross.

Hi have the same issue, but a work around is to use music library folders

Alex

Sonos don’t want original customer base

the message from them is ‘suck it up’

I'm so sick of hearing "well, the work around is ..." That should not be a common thing! I get it if it's for one thing for a temporary time. They've turned workarounds into an operational philosophy! 

Frustrated.

Just noticed this today! it messed up my library big time, so basically Sonos controller is useless until they fix this issue.

Sadly, as the indexing is done by the speaker and held on the speaker, it affects any software used to control Sonos speakers. Once the index is messed up, until Sonos issue a speaker firmware fix you’re stuck with it … 

Still no ETA on fixes for this issue? Could you roll it back to the previous release when it was still working and push that out for now? I think further communication from Sonos would help alleviate the frustration.

Thanks.

My music is stored on Innuos Zen Mini and I have the same issue. I can’t listen to any compilations in the music library unless I change all the Compilation albums within the Innuos App to show ‘Various’ instead of ‘Various Artists’. Then I have to change every track on the album listing to show ‘Various’ and not the recording artist name. And then update the music library with Sonos  

 I did that “Various” / “Various” thing to one compilation and it worked, but I think Sonos will fix that mess eventually at which point you may regret doing that to all the compilations.

The few acknowledgments from Sonos do indicate that waiting for them to fix this is the best course of action. Given that, it would seem that a minimal regard for customers would require some estimate of the time frame for resolution.

I read an article where the CEO was lamenting the current state and touting the hard working staff. I admire hard work, but I paid to be able to listen to my music. The amount of hard work is irrelevant. I would be happier with less hard work and better results.

This issue would appear to expose a complete lack of suitable regression testing for speaker firmware with regard to indexing. This is not some esoteric edge case, as I’d venture compilation albums are quite popular amongst users of local libraries. In 15 years of using Sonos, I don’t recall them ever having messed up such a basic part of indexing before. 

what can I (we) say:  Sonos, the gift that keeps giving ….