Controllers and Music services

Volume down was working then just stopped. Volume up and mute works just fine. Using a TiVo remote. Tried pairing the remote again. Tried power cycling the arc and setting up the tv again. 

each time a new song starts, the sonos app pops up. this is very irritating

Hi,  I am using Android 12 and i can no longer clear the playback controls notification on my phone when Sonos is not active.  The only option is to force stop the Sonos app.  Anyone else found this with the latest Android update.  I know Sonos have said 12 is not yet officially supported.  Justed wanted to feedback that this issue exists.  Would be interested to know when an update for Android 12 is planned since the phones are starting to get it now. Cheers. 

Sorted, for some reason the surround levels had gone to a minus figure reset to middle and sound is again great. I had a Tidal trial and was utterly blown away by the Quality of the Atmos tracks in the fidelity and the Atmos effect of the music I now have Amazon unlimited and to be Frank the experience is a little disappointing the atmos tracks seem very "flat" compared to the Tidal offerings.

So at work we have a pair of ones and a subwoofer and recently we added at home a pair of 5’s and another sub. Both are on different networks. Will my phone recognize and be able to control both systems on the Sonos app?I apologize if this has been asked way too many times already.

Why so complicated - your customers just want to listen to their music on their speakers.

Hello! Could we please have the option for the TV input to be in Full Mode like the Music input.This feature request is over 7 years old and we still don't have the option to do it.

Ever since the latest android update my system has been a mess.  Sometimes a component of the system can’t be found.  Other times whole portions of the system disappear.  The only way I have found to fix it is to do a factory reset on all of the products and set them up from scratch.  Then a week later it is all messed up again.  I have even tried a different wireless router.   I am using Android to run the system.  I have four Play 1s and a beam for the TV

I just upgraded from an iPhone XS to 13 plus and my S2 app pretty much has ceased functioning. For context, my wife upgraded the exact same phones and hers works as well as ever (albeit it’s still the baseline level of bugginess).At first, I opened S2 and it was super slow and would crash while trying to load all the data. I would click a button and after 60 seconds the button would partially load (Settings, for example) or it would crash. I uninstalled the app and now I can’t even open the Terms of Service. It opens, freezes entirely, and half the time it crashes. My Sonos system is functionally useless without the controller. Again, it works just fine on my wife’s identical phone and iOS. If I could upload video, I would upload the screen recordings. This is a technical disaster and the Support Bot couldn’t figure out it’s algorithm well enough to get me actual support. I’m at my wits end with this. Help, please.

Just curious… Has there ever been any talk about creating a slider in the app for the center channel (Dialogue) for the Arc/Beam? I know there is a dialogue enhancement feature, but that doesn’t seem to help much. This feature request seems to be very possible since Sonos added a slider for height on the arc, which in my opinion is less important than the center. Many people have different levels of hearing and to most, dialogue is the most important. I’d love a feature to let users set the dialogue to a level that makes them happy and is accommodating to their level of hearing. Many other companies have this feature and I hope Sonos can bring it to their eco system. On a side note...For android users, I think it would be amazing to allow us to use a Roam for True Play. Seems like a great way to use a mic that is a part of the Sonos eco system.

Those who are archive.org fans….write them and ask them to find a coding team to create a Sonos service app to link and browse through the Sonos app.  I’d gladly pay $10 to have that service and catalog on Sonos.  Relisten is great but is only maybe 20 pct of the archive.org content.   This needs to happen, people will pay archive.org for the app, they are always trying to raise money.

Our local radio stations still appear in our favourites but they will not play. The only thing we have done is switch to Execulink from Rogers. Yesterday I spent two hours on the phone with Sonos support and was not able to find anything wrong with my Sonos. Is it possible for telecoms to restrict access and if so why? 

I found this   And I have followed the instruction on how to go about it..installed npm and 2FA then gone to terminal and sudo npm install -g sonos-web-cli then npm audit fix --force and searched the instruction on what to do next.. Seems I missed out a step.  but still, using the commands the commands in terminal even with sudo I cannot get an instal that does not fail Not sure what other info to supply at the moment so will leave it at that , until someone can let me know what they need to know to help me.Install log from npm included below    

Hi, question already seen on this community, is there news about Apple music lossless on Sonos S2 native app. After Qobuz and Amazon, Apple Music should be the next new entry.

Sonos has a new feature product roadmap for the S2 App.  It’s about resource allocation (soft/hardware engineers) budgets and, prioritization. Understand the game; don’t focus on the players…Complaining just generates endless, obligatory and vapid Corporate speak responses.Unless there are hundreds, thousands of voices voting on this poll, or through comments or “+1”’s, line item by line item in this thread, Sonos has no impetus to......allocate dev resources to a NEW priority (TruePlay for 2020/2021 Apple devices)I have an brand new Arc, Sub 3, and One SL ,pair ($2,053.00); iPad Air 4 (2021).I vote ‘YES”!

My three Pico audio remotes for Sonos just started behaving weird.  The Pico OFF button does not turn off Sonos.  The other buttons on the Pico audio remote work fine.  Any thoughts????

Can I use the Amazon music app on the Sonos beam without using Alexa? I know you can use the Sonos app but I prefer the Amazon app. I just want to cast to it like I can with the Spodify or Pandora app. Thanks 

Hi all , hope you're all well ! The S2 app notification  disappears occasionally from my phone , it can be there for an hour then it goes off and I have to go back on the app and it appears again , also in the app it said something like " can't connect let's fix this " speakers and beam were all ok I just forced stopped the app and all was good , just seems a bit buggy ? 

so has anyone been selected to be a beta tester? if so what did they send you and how long did you get to keep it for? i am an avid audiophile and  electronics guru. been building  and fixing computers and electronics since i was 12 work in IT administration professionally   and run my own side bu9iesnes total electronic solutions. i would be the perfect beta tester as i have beta tested for multiple platform 1 being Microsoft and their newest OS before it comes  out. thank you much and god bless!

After having installed the 13.4.1 update this problem occurs: a daily update of my music library at 11.50am removes the active queue in one of my rooms. Radio play in other rooms is not affected. The problem occurs repeatedly and can be reproduced. Diagnostic: 78616423. Please advice what to do. TIA.

I have my Sonos Beam connected to my Dish Hopper and TV via HDMI.Suddenly yesterday, after I played some music on the Sonos system via Airplay from my Mac (iTunes), my Dish remote stopped controlling the volume on the Dish_TV-Sonos setup. The other controls on the Dish remote, but the volume and mute controls do nothingHow can I restore control of volume  to my Dish  Hopper remote? TIA Caroline

I can’t find all Finnish radio stations in Sonos. For example the traditional Jouluradio is missing. What is the reason?

I have purchased a 4K laser projector (Optoma UHZ65LV) and also an Apple TV 4K.  In common with other people on these forums I want to create a Dolby Atmos surround sound set up using Sonos kit.  I currently have purchased the SUB and two One SLs…..    so I will need to fill this in with an Arc and another two One SLs I assume. On to the questionNow from reading the forums I understand that when using Apple Airplay 2 to connect to Sonos you lose all the Dolby Atmos information.  You just get stereo.  So can someone explain - given that constraint - how do I achieve my desired setup ?   Bearing in mind that in a large room you have the projector at one end.  Connected to the Apple TV via HDMI.   And then at the other end of the room you have the screen and this is (obviously) where the Arc will be installed.  So a wired solution would be quite a stretch …I am technically competent, but I am a complete newbie to cinema / surround sound / etc.

My Google-fu is failing me here, I can’t find where to subscribe to Sonos Radio anywhere in my profile, is the subscription product available in Australia? 

I heard from a friend of mine that technically, S2 is possible on S1 hardware - and all it takes is for Sonos to enable it on your system (which seemingly they can do remotely, presumably though your log on account).I’m told that if you have a big enough setup (ie. you’ve spent enough money with them) and make enough of a fuss, they’ll enable S2 for you. I have no idea if there are limitations once done, but S2 isn’t wildly different from S1 anyway, so probably not.Anyone know any more about this?