my Windows 10 controller say “cannot connect to your system” then I click on from the pull down menu to “connect to an existing system” after about 2 minutes of circling, it says that “I am now connected to your system” with a check mark. When I click on “done”, it just goes back to the “cannot connect to you system page” without showing the main screen. My system works fine from my android devices.
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Try deleting the Sonos controller and rebooting your computer and router. Then reinstall the Sonos controller.
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