Components & Architectural

This product is garbage.  Unreliable.  I give up and have thrown it in to the trash.

Hi - I play music through my SONOS system via a PLEX media server that sits on a Synology NAS. I have a SONOS PORT, a PLAYBAR,  a PLAY3, and a BOOST. The BOOST is connected directly to my router via an ethernet cable. My problem is that Sonos is constantly disconnecting from PLEX which results in the music dropping out or songs on playlists being skipped over entirely . Even though I already have the BOOST connected directly to my router , if I were to also connect the PORT directly to my router would that eliminate these drop outs? Thanks for any help! 

My Playbase has ceased to connect to rest of the system over WiFi. The audio from the TV still comes through fine, and a wired connection works too. A permanent wired connection is not an option. After reviewing other topics, I have submitted diagnostics with confirmation number 1073629480. Can somebody please review and offer guidance?Thank you!

Hey PeepzHoping you can help - I am getting intermittent sound (and on other occasions drop out to one of my two Play 1s) whilst playing vinyl on Pro-Ject T1 B1 via port to my Play 1’s Sometimes it works but it comes in and out so often that it’s maddening! I am coming out of the line ports of the Pro-Ject T1 B1 to the ins of the port Am I doing something stupid - it has been known ;)All help gratefully recieved - thank you   

Hello, I have several Sonia products and have always worked just fine. Recently had a broadband issue resulting in change of password. All other WiFi de vices have updated including Sonos products, except Move and high is “missing”. I’ve. Even through the find missing products section many times and cannot get to connect.  any help would be appreciated. 

Hi, I have a Sonos beam and 2 Sonos ikea lamps, I have an issue where when using surround sound the surrounds keep cutting out briefly then coming back, I bought a boost to improve this and it did for a bit but now the issue has returned, I have removed the surrounds and readded and restarted the boost but this is still happening, does anyone know a fix for this? Thanks in advance🙂 Diagnositcs code 93151066

I’ve had  My Sonos since 2019. All of a sudden there is static and sounds like in and out on Radio.  Diagnostic :  1714425429

Why does the alarm sometimes select to play a different radio station than the one I have told it to?  I want it to play DR P4 but often it plays a commercial station instead, and I think it is The Voice. After all they are both danish stations. But it is very annoying. 

Hi there, i have a fire tv cube and beam connected to the tv however i cannot hear sound on the beam if i talk to Alexa, i can now only configure fire tv as main speaker in my living room group. Your confirmation number is: 1590570698. Thanks. Luca.

I have 2 Play 1’s, and they won’t connect.  Only one will connect and it says not compatible and tries to update me to Sonos S2 controller.  S2 controller won’t recognize the system and says it’s not compatible.   

Hi,I have a continuos problem with Sonos One which keep on disappearing almost once a week. When I restart it with factory settings it’s working again. But it’s pretty frustrating doing it every week…I have changed the location with no luck and a app function finding the missing sonos doesn’t find anything.  Any help?

I have an older Connect Amp.  It’s working fine.  It used to be when I turned the volume all the way down, it would display a solid green light.  Now, when I turn the volume all the way down I get a solid red light.  Not orange.  Red.  Otherwise working fine. What does this mean?  Thank you.

Been using the Port for more then 1 year and was faced with multiple drops outs (see other topics for this)After having purchased a BOOST, all the drop outs were gone and I even switched the audio delay back from max to low. Have enjoyed this setup, with no delay and no drop outs, for more then 6 months.Unfortunately I had a power outage last week and since then the drop outs are back :-(Have taken all my sonos devices off power and back on again to intiate some kind of reset,,,but all in vain. The drop outs remain :-(Is there a way I can check if my BOOST is still working properly? (I can see that all my devices are on WM:0, so I guess it is...as there are NO Wifi credentials listed in SONOS)Does anyone have an idea on whats going on…..and how to fix? (Nothing has changed on my setup….I only encountered a power outage) Btw: Sometimes the sound drops completely (and the only way to get it back) is to select another source (eg spotify) and then go back to line in (which is the turntable

Watching a movie the from my nvidia shield the sound goes up and down almost like you turned on the loud modediag 1060090213

Hello,ive recently moved property, bringing all of our Sonos stuff with us. In the old place, I had a dedicated SonosNet up and running as my Playbase was right next to the router, so it was easy to run an Ethernet cable directly, so then all devices showed up as WM:0 as expected.In the new place, my router isn’t in the same room so I bought a Boost and hardwired it to the router.  Frustratingly, some devices were still showing as WM:1. I restarted them all, which fixed some… but I cannot get the Playbase to show as WM:0. Am I just being pedantic and Sonos is intuitively selecting the strongest signal or is there something I am missing? It would be nice to get all devices on the SonosNet, reducing WiFi traffic on the router. thanks  

First time here hoping for some help.Purchased two Symfonisk Bookshelf speakers as a start for my full setup but I cannot for the life of me get them connect to my network, I keep getting the Error code 1002 more info states this is an update failure on the speaker itself and iv power cycled them multiple times with no change.I keep getting asked to re-log back into the app aswel, anyone able to sling me some advice?Thankyou in advance.

I have recently changed my router and on trying to get my Sonos system back on line I cannot get all my system on either my iPad or my iPhone. I can get each unit to work but my Play One and one of my One SL’s appear on my iPhone and my other One SL and my One appear on my iPad. They all appear on my computer if I login on Sonos but I cannot get all 4 units to appear on the same app !I’ve tried resetting the router, factory resets on each unit, deleting and reinstalling the apps and for about 5 minutes yesterday I got everything working on both iPhone and iPad but a few minutes later I got the message saying that it couldn’t find my system and then it found only two items.I’ve done everything I can think of so any help welcome ! 

Recently changed mesh router system and plugged and unplugged all the sonos devices and the NAS where the library resides.  Did same with router too a few times.  Use a boost and 7 devices connect to it.  Everything works fine except when I reindex whether using app via ios or pc it starts then never stops.  Chatted with Sonos support and in both cases fiagnostics show reindexing wasn’t happening even though the app indicated it was running.  No error message just keeps going on for over an hour if I let it.  Was told to call in during office hours but wanted to see if anyone had suggestions.

I have all my speakers set out and working on my desktop app but the iPhone app has dropped two of them. No point in rebooting speakers as they are working? Any ideas?

I have 3 connect:amp running at the moment and one amp shuts down after plugging it in after about 5 seconds. No amber light, it just goes white when plugged in and then turns off. The outlet is powered and stable. Previously the amp worked fine for years so I don’t think it is a short in the speaker system, as nothing has changed. one day it was turned off and now it won’t turn on.  I don’t know the specifics of the speakers - my landlord has them installed and they are built into the wall.  Any suggestions?

Hi everybody,I’ve juste have my new Sonos Beam Gen 2.When I've tried to link my Apple Music account with the Sonos App, nothing happened.I’ve chose the “I am already a customer” option, and after that nothing happened, only a white screen.My wife try on her phone (meine is Xiamo Mi9TPRO and her is a redmi note 7), and the result is the same. Does anyone have the same problem, or better, a solution ? Thanks from France.

First off, thanks for any assistance.I have 3 VLANs, one for each of my businesses in a strip. Business 1, 2, 3. I have a UAP in each unit, and attached to its respective VLAN.  9/10 Sonos products are connected to unit 1s SSID, and all have an xxx.xxx.11.xxx IP address.1/10 Sonos Products is connected to unit 3s SSID and have an xxx.xxx.34.xxx IP address.Heres the kicker.I can access and use the controller on mobile devices via wifi, regardless of which SSID I am connected to. Wether the mobile device is in the .11 domain or the .34 domain I can access and control ALL Sonos devices across the network.Yet, an Ethernet connected PC regardless of what VLAN it’s attached to, cannot find the Sonos system.Windows Firewall DisabledOpnSense VM on HP Server.UniFi Controller on Windows VM-HP ServerEach Unit has a managed switch all going upstream to OpnSense Router VM/HP Server I was about to start messing with Igmp and mDNS within OpnSense but I find that questionably a waste of time since I c

Hi guys - we recently moved to a new house which is long and the router is at one end (cannot be easily moved / rewired due to where Verizon set it up). At the other end of the house, we have an extender to with a different SSID to allow access for some of our other devices - TV, laptop, phones, etc. As for the Sonos, we have (i) a Play 5, (ii) Sonos Beam, (iii) three Play 1’s, and (iv) a Move. The Play 5 is hardwired to our router and broadcasts a ‘Sonos-Only Wifi’ around the house. I sometimes have issues with one of the Play 1’s and the Move, which are both at the other end of the house, dropping out intermittently when music is being played. I believe maybe with the Play 1, the issue may be because it is too far from one of the other speakers to transmit the Sonos-Only Wifi. Based on my other research, does the Move now use the ‘Sonos-Only Wifi’? If so, any recommendations on best way to achieve seamless sound? Would a mesh system would be the best / only solution here? ----------E

When the Sonos has been playing first from the Sonos app (on a Mac), we will stop/pause that and go to cast from Spotify to the Sonos. Often the Sonos stays stuck with the paused stream. Hitting the button on top of the Sonos 5 will start that Sonos stream where it was stopped, even with the Sonos app turned off on the Mac. How do we get that to totally stop, so that the Sonos will be available for Spotify?

Anyone have any solutions to Sonos one not connecting to Spotify but will stream radio services ok.My beam, play 3’s and 1 have no problem connecting to Spotify through the Spotify app or Sonos.I’ve rebooted router, factory reset Sonos one checked updates on everything, deleted and reinstalled all apps, signed in and out of Sonos, Spotify and Alexa nothing works