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Mark Lunn
Contributor I
December 19, 2021
Answered

mark

  • December 19, 2021
  • 3 replies
  • 88 views

Hello,

 

I have several Sonia products and have always worked just fine. Recently had a broadband issue resulting in change of password. All other WiFi de vices have updated including Sonos products, except Move and high is “missing”. I’ve. Even through the find missing products section many times and cannot get to connect. 
 

any help would be appreciated. 

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    Best answer by Airgetlam

    You may need to factory reset the Move, as a brute force method to change the SSID it connects to. Since you already have other Sonos speakers, there’s no chance of losing playlists, since they’ll copy over from the existing system when you reconnect. 

    I’m not sure what a ‘high’ is, perhaps more clarity on what that device is.

    3 replies

    Airgetlam
    AirgetlamAnswer
    December 20, 2021

    You may need to factory reset the Move, as a brute force method to change the SSID it connects to. Since you already have other Sonos speakers, there’s no chance of losing playlists, since they’ll copy over from the existing system when you reconnect. 

    I’m not sure what a ‘high’ is, perhaps more clarity on what that device is.

    Bruce
    el rubio
    el rubio
    December 20, 2021

    hi @Mark Lunn the Move is not using SonoNet so it will not ‘learn’ the credentials from the other Sonos devices - however the Move can store multiple wifi settings so you may try to add it again - hope this helps

     
    salu2.eu
    Mark LunnAuthor
    Contributor I
    December 20, 2021

    Thanks for your help guys. All sorted, hard reset sorted. 

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