Playbase no longer connects over wifi

Forum|Forum|4 years ago
December 19, 2021
2 replies
143 views

My Playbase has ceased to connect to rest of the system over WiFi. The audio from the TV still comes through fine, and a wired connection works too. A permanent wired connection is not an option.

After reviewing other topics, I have submitted diagnostics with confirmation number 1073629480.

Can somebody please review and offer guidance?

Thank you!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by GuitarSuperstar

It sounds like the wireless card may have gone bad. Contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

You can also try unplugging the Playbase from power for a couple of minutes and reboot your router and phone.

G

GuitarSuperstarAnswer

Lead Maestro

It sounds like the wireless card may have gone bad. Contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

You can also try unplugging the Playbase from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

A

a_s_gAuthor

Contributor I

After chatting to support, it is indeed a broken wireless card.

Note that I tried the chatbot before starting this thread, and my advice is to make sure you chat during office hours, as a real person can actually be very helpful, whereas the bot was incapable of understanding this!

Sign up

Login to the community