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Sgar75
Contributor I
Dec 18, 2021 11:43 AM UTC
Answered

No sound on my sonos beam

Hi there, i have a fire tv cube and beam connected to the tv however i cannot hear sound on the beam if i talk to Alexa, i can now only configure fire tv as main speaker in my living room group. Your confirmation number is: 1590570698. Thanks. Luca.

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    Sgar75Answer
    Contributor I
    Dec 18, 2021 12:27 PM UTC

    all sorted now, disabled sonos skill and enabled again

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    10 replies

    Ken_Griffiths
    Ken_Griffiths
    Dec 18, 2021 12:03 PM UTC

    Ensure you enable HDMI-CEC on the TV and set the TV sound-out to Pass-through/Dolby Digital audio, depending on which generation of Beam you are using (see below);

    Beam (gen1): Dolby Digital 5.1

    Beam (gen2): Dolby Atmos/Dolby Digital Plus 5.1

    The Sonos products do not support DTS-X/DTS-HQ, so avoid those codecs.

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    Sgar75Author
    Contributor I
    Dec 18, 2021 12:09 PM UTC

    Nothing to do with the tv, it's all music from TuneIn and Spotify are not going directly into the Beam so I don't think is related to HDMI-CEC..

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    Ken_Griffiths
    Ken_Griffiths
    Dec 18, 2021 12:14 PM UTC

    Nothing to do with the tv, it's all music from TuneIn and Spotify are not going directly into the Beam so I don't think is related to HDMI-CEC..

    I thought you were referring to your Fire TV Cube - so are you referring to the Spotify/Tune-In in the Sonos App?

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    Sgar75Author
    Contributor I
    Dec 18, 2021 12:15 PM UTC

    Mainly with Alexa in the Sonos, doesn't produce any sound...

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    Ken_Griffiths
    Ken_Griffiths
    Dec 18, 2021 12:17 PM UTC

    Is Spotify set as the Amazon Alexa default music service and have you also installed the Sonos Skill in the Amazon Alexa App too?

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    Sgar75Author
    Contributor I
    Dec 18, 2021 12:19 PM UTC

    yes 

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    Ken_Griffiths
    Ken_Griffiths
    Dec 18, 2021 12:20 PM UTC

    Note aswell that the same Spotify account linked to the Amazon Alexa App (& set as default) must also be the same as the Spotify Music Service credentials installed in your Sonos App.

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    Ken_Griffiths
    Ken_Griffiths
    Dec 18, 2021 12:26 PM UTC

    I’ve just tested the Spotify service here and it is working okay with Alexa.

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    Sgar75AuthorAnswer
    Contributor I
    Dec 18, 2021 12:27 PM UTC

    all sorted now, disabled sonos skill and enabled again

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      Ken_Griffiths
      Ken_Griffiths
      Dec 18, 2021 12:30 PM UTC

      Ah glad to hear you got it sorted.👍

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