Components & Architectural

I have a Play 1, Play 5 (Gen 1) and Playbar with a Gen 1 Bridge and over the last 18 months with the introduction of S2 software had increasing trouble connecting everything together but right now I can’t connect anything at all? I’ve tried all the usual….. unplug everything, re install everything, turn router off and on etc but none of the devices can be found in either of the Sonos apps or directly from Spotify. any suggestions?

Hi all, I have two Sonos One SL and two IKEA Symphony bookshelf speakers running in my current, limited setup. Recently, I began experiencing problems with sound falling off some speakers for a few seconds, then coming back - and then falling off again randomly. As I expected that this was due to distance / walls etc. giving the network a hard time, I went out and purchased a Boost. This is now connected with a cable to my main access point (that is again cabled to my main router in the attic). I tried the tools available for troubleshooting - e.g. the network matrix at something like this address: http://192.168.0.207:1400/support/review From my Boost, connections to all speakers is green -  which I presume means that the Sonos network-coverage and communication is fine. However, many times during the day, speakers will still be falling off. Sometimes one of the Symfonisk will play, while the Ones are still - then they come back randomly, and then one of the Symfonisk speakers fall ou

When I have my laptop connected to my Sonos system and I try to switch the sound to my AirPod pros, my lap top tells me that the AirPods are connected but the sound continues to come out of my Sonos one’s instead. How do I fix this? I’ve killed the Sonos app on my laptop but it doesn’t change anything. 

I rearranged my room and now my system has moved around. Turns out my new iPad is not supported after over a year now and seems their list says will never be supported, so I cant re-tune the system. But why can I not enable or disable the current Trueplay tuning? I know this was a feature in the past so android users could at least toggle it. Does anyone know if there is a way to disable it? The software side of Sonos keep falling down hill every year it seems. Promised features never come along, and device support gets worse. Just sell us a $10 mic to do the tuning ourselves or use the Roam to handle it. 

When I use my turntable, I only get sound from the left speaker in Stereo Mode but I get sound from both speakers in Dual Mono mode. How do I fix this so I get sound from both speakers in Stereo Mode? Thanks!

Hello everyone,It's quite a while (3 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music.I've sent the diagnostic within few minutes from the last episode, half an hour ago:While stopped: 355598335Right after back to life: 287696964 The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s). I would really like to have a contact from Sonos support through this forum since there's no way I can get in touch during the working hours. Thank

Hi,How to get rid of the red ones? Especially Sonos Badkamer is dropping music quite a lot. Though only from a thin wall separated from my Unifi Access Point.Thanks 

Hei,I have 2x Sonos 5 (gen 3) + 1x Sonos beam(gen 1) and one AT- LP120xbt  usb as turnplate.I can Connect the turnplate with one Sonos 5 and after choose Line in on all 3 sonos to play together.But if i choose to Connect them  on Stereo mode i dont have anymore the option of the Line in.that’s make me crazy to switch the stereo mode on/off and configurate the trueplay everytime, depends of what I want use them.Can someone help me please

Hi. I’ve got about 10 Sonos dotted around the house and I’m running a SonosNet Channel. (My sounder is wired up on ethernet.)I’ve got a pair in one of the bedrooms, but the same speaker keeps dropping out every night. I unplug/replug and it works fine. But then almost like clockwork it drops again. The speaker is high up on the wall and there are no other electronics nearby. I’ve tried every channel but I get the same result regardless. My diagnostic report is 1434150944.Thanks in advance for any support. 

I’m looking to get a new TV in a few months. If the TV has an eArc port, can I assume that it will pass the multichannel LPCM that Apple outputs, or do some TVs with a HW eARC port have issues with passthrough from the Apple TV?

I live in an area where internet options are minimal.  I just started my new Starlink internet connection, which at the moment does not have a wired option.I was able to get my Playbar over to the new Wifi…. And then setup my other speakers from scratch using the power on with buttons pushed.  Got everything up, connected and working.  Then had to adjust my new Wifi router which meant powering it down.  I still had my prior Wifi running.  When I brought up the new Wifi again…. None of my Sonos products now show up when I’m using either Wifi network.im about to start over again…. But if anyone has a suggestion I’d love to hear it.

Our Sonos system lowers its volume level contantly - not great in a 3 floor venue.We also have gaps in our music as an error comes up contantly saying the song cannot be played as the connection to Spotify has been lost. I have submitted a diagnostic - 1224513342 

hi guys,  I have project turntable, sonos port , arc and sub.what are the best settings on the sonos app so sound does not drop out as it does now every 5 mins or so? appreciate your help. settings currently:uncomppresedlow latencyline sound 10 

I have a network of Sonos speakers around my house consisting of Play 5 (1st generation), Connect and IKEA Symfonish bookshelf speakers.  All of my speakers are connected to my network with Cat6 cable.I play music saved on my file server and use TuneIn radio streaming service.I use Sonos S1 Controller on Android devices and Windows 10.I use my first generation Sonos products with Bluetooth Transmitters via the headphone jack so I can use Bluetooth headphones.  I dont seem to have any issues at present with the first generation speakers.My issue is when playing music from my file server, songs keep skipping while partially played and often the music stops playing and I need to hit play again.  Also, while playing radio over TuneIn it may stop and I need to restart it again with the S1 Controller.I am not sure if the problem is the S1 Controller or the IKEA Speakers.Can anyone shed some light on this issueand offer advice.Thanks in advance.

Hi my Sonos in the kitchen keeps cutting out. I’ve read lots about set up and have 3 boosts (2wired) for my 13 speakers in the house. Sonos in kitchen is 5ft away from and other appliances and less than 20ft from a wired boost. Any ideas? My diagnostics report submitted is ref 1151083272

I have S2 running on two laptops; Windows 10 and Windows 11 OS.   S2 was working fine.  Now neither  laptop can find my SONOS system on my network.  I have made no changes to my wifi network.  I’ve downloaded and reinstalled S2 on both laptops.  When I try to connect to an existing network I get “Your SONOS product was not found”.   Did SONOS change something on the windows S2 app?  Is anyone else experiencing this issue?

HiThe right satellite speaker from my surround system (Playbar, Sub, 2x One sl) is out of sync. I sent a diagnostics report (1275133206).What can I do about this? Any tips?   

Connect:AmpSoftware Version: 67.1-25031Hardware Version: 1.17.3.1-2.1I have a TV playing audio through the Connect:Amp’s line in. The volume is loud enough and everything works well apart from one thing.If there is some audio produced by the TV after a period of silence, the Connect:Amp misses the first second of the audio. If the audio after the period of silence is less than a second long, or not loud enough, the Connect:Amp does not output the sound at all to the speakers.Would anyone know how to solve this annoying problem?

Does anyone use a Sonos AMP with a 3rd party sub?When I try to change the subwoofer level in the app the app crashes. I have tried it on 2 android phones but both of them behave the same.

It’s utterly mysterious and frustrating. Our sonos will one day work, one day not. Will one day connect, and one day show no signs of wifi. Nothing changes in our house. We’ve tried all sorts of rebooting and resetting and restarting and nothing works. It’s absurd. The amount of work we put into trying to get Sonos to work defeats the entire purpose of Sonos. We’ve had it for years, but this is too much. If anyone knows of any obvious fixes, we welcome that. We use the latest iphones and our Sonos 3 speakers and app are up to date. We aren’t tech noobs. 

I have the very first generation of sonos and when I connect my iphone (either via Spotify or directly via the Sonos app) and listen til music - it sounds like an AM radio, breaking up og sound disappearing..

Hi all,I’ve been troubleshooting for a while now, but haven’t been able to locate the problem:I normally play music and podcasts on my Sonos devices through Spotify, and this has been working fine for a long time, but suddenly my sonos devices are not detected anymore in Spotify App. I’m using a Samsung Galaxy S20 FE with Android 12. Sonos devices are, Play 1, play 3, Sonos One (pair) and a sonos AMP, connected on a mesh wifi net with Nokia beacon 1. Stuff I tried:Restarting phone Reconnecting to spotify account in Sonos app Playing Spotify songs from Sonos app (works fine) Updating Sonos speakers from PC app Restarting wifi network, power cycling router (a technicolor router I got through my ISP) Toggling the “show only local devices” in Spotify settings (normally set to “off”, but neither option works) Checking mesh wifi status though Nokia app (didn’t change anything as this is also from my ISP and config is locked - and has worked fine until now) Disabling my DuckDuckGo App trackin

Strange problem.  I have a pair of Fives.  If I’m playing ripped music from the Apple music app on my iPad or iPhone, or from the Amazon Prime app on either, it will play a handful of songs, and then stop.  It’s always at the end of a song, never in the middle, and happens pretty much every time I use it.  It might be after two, three, four, five, etc.  No consistency.  I use my iPhone daily in my car with CarPlay, and it’s never happened.  I also have a HomePod in my office that I stream to from my iPhone (also AirPlay), and it’s never happened there either.  So it’s two different music sources, two different devices, and only with the Sonos speakers.  I also have the Sonos skill setup and can stream from an Echo, and that never stops.  Anyone else experience this?

Hi.  Spotify steaming jumps tracks and completely stop several times a day but  Sonos radio streaming works fine. I have tried to log out everywhere for spotify and it improves for ½ a day then renders usless.i have a fibre broadband package 100Mbs with no data limits.Any thoughts to stop this track jumping and stopping would be most appreciated.

Like many others, my playbar stopped playing sound from my TV.  I tried many things like everyone else to rule out TV and optical cable.  Also, TV sound settings are set to PCM and sound set to optical.Unfortunately, the power cable for the playbar is running behind a wall, so i am unable to try using the playbar with a different TV, at least not easily.Is the optical port on the playbar known to go bad?  Or, is that unlikely and I need to troubleshoot some more?