Right satellite speaker from surround is out of sync

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Hi

The right satellite speaker from my surround system (Playbar, Sub, 2x One sl) is out of sync. I sent a diagnostics report (1275133206).

What can I do about this? Any tips?

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AirgetlamAnswer

After sending a diagnostic report in, you should call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Both suggestions above are good, if you’re unwilling to contact Sonos directly, but it ultimately depends on exactly why the delay is occurring. Those suggestion focus on different potential issues with the same symptom.

Bruce

G

GuitarSuperstar

Lead Maestro

Unbond the One SLs from the Playbar and unplug the Playbar and One SLs from power for a couple of minutes. Plug the speakers back in and add the One SLs to the Playbar as surrounds again.

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"Receive with simplicity everything that happens to you." - Rashi

UKMedia

You don't say where you live or what the source is. Personally, I have experienced this issue in the UK with Sky Q recordings. My surrounds are sometimes 1 second out of step. To fix I stop the play back and rewind for 1sec and when I play, it is back in sync.

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Remember: Sometimes Red Wine helps :)

AirgetlamAnswer

After sending a diagnostic report in, you should call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Both suggestions above are good, if you’re unwilling to contact Sonos directly, but it ultimately depends on exactly why the delay is occurring. Those suggestion focus on different potential issues with the same symptom.

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Bruce

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