Trending Lyricist I

Answered

Songs stop playing at end of songs

Forum|Forum|4 years ago
February 16, 2022
27 replies
2683 views

Strange problem. I have a pair of Fives. If I’m playing ripped music from the Apple music app on my iPad or iPhone, or from the Amazon Prime app on either, it will play a handful of songs, and then stop. It’s always at the end of a song, never in the middle, and happens pretty much every time I use it. It might be after two, three, four, five, etc. No consistency. I use my iPhone daily in my car with CarPlay, and it’s never happened. I also have a HomePod in my office that I stream to from my iPhone (also AirPlay), and it’s never happened there either. So it’s two different music sources, two different devices, and only with the Sonos speakers. I also have the Sonos skill setup and can stream from an Echo, and that never stops. Anyone else experience this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Ken_Griffiths

There used to be complaints about iOS devices stopping airplay if a call, or a notification, was received, or they fell asleep etc; but I assume those issues are long-since fixed, unless there’s something peculiar with iPhone 13 / iPad Pro etc. to help them save on battery life -

I’ve not got much running in memory on my iOS devices here and they fallback to ‘Lock Screen’ after 2 minutes - but there are so many iOS settings that might be playing a role.

I can add, that I have disabled Private Address, Screen Time, WiFi calling and some notifications and location services, but I can’t say if any of these things might be the culprit in your case. I do allow the Sonos App/Amazon Music App to run in the background.

Anyhow I would perhaps first try another network subnet with a different router/brand and see what happens in that case (if that’s an option you can stretch to) - if the issue persists, then maybe consider a closer look at the iOS devices, though the fact it happens using your iPhone and iPad Pro is a factor that points more towards it being a router issue, perhaps?

I have the iPad Pro (3rd Gen) here too (model FTEL2B/A) and I’ve not noticed any Airplay issues with that device… so see if putting things onto a different Router sorts your problem.

Show previous replies

Ken_Griffiths

Nope. No VPN, adblock, adguard, or any other security apps on either on either device.

I went ahead and submitted a diagnostic to Sonos (I can reproduce the problem very easily - not sure I’ve ever played an entire CD uninterrupted). Contacted support, and they were of no use whatsoever. They said there was nothing abnormal in the diagnostic report, and no indication of wireless interference. They best they came up with was “maybe it’s a limitation of AirPlay, and we can’t control that”. I let them know that 1) I’ve been streaming from the same devices to my HomePod on the same WiFi network for two years and never had an issue, and 2) if it’s an AirPlay limitation, and Sonos only allows AirPlay and not BlueTooth, that makes it a Sonos limitation and the devices therefore useless to me. Obviously, I’m not buying that theory. In the end, they gave me nothing to go on except suggesting a factory reset. And given they saw no reason to indicate that was going to fix anything, that’s not a solution. That’s just shotgunning it. These may be going back to Best Buy. I'm pretty frustrated as there are no other AirPlay speaker options out there with the sound quality of the Fives.

As you also use Amazon Prime, what happens if ..

You use Amazon ‘Connect’ to the Sonos Speakers instead of Airplay?
You play Amazon Music tracks from a streaming playlist from within the Sonos App?

Note it’s a little unfair to compare the ‘Airplay-to-HomePod’ to ‘Airplay-to-Sonos’ playback, as the stream in the latter goes through the mobile device… playing music from the Sonos App-to-Sonos would be a fairer comparison as they each then are playing from the source direct to the speaker without going through the mobile device.

P

pyoung62Author

Trending Lyricist I

I would be able to do that for the Prime app. But I don’t use the Apple Music service. All my music is ripped from CDs to iTunes and synced to my iOS devices and I play it from the Apple Music app. There’s no way I’ve found to add that to the Sonos app. I asked the support tech that as well and he had no solution. So I have to way to stream my ripped music from Sonos app-to-Sonos.

Ken_Griffiths

@pyoung62

I’ve recently started an Amazon Music playlist here (3 Ed Sheeran albums) streaming through an iPhone XR to play over Airplay to a stereo pair of Sonos Ones (called Utility).

I’ve let the AM App goto background and left the iPhone with its screen off and will see what happens. It’s just playing the 6th track in the playlist - so I’ll see how that goes. How long do your playlist tracks usually play for (approx. time?) before they stop?

Ken_Griffiths

Just to add the iPhone XR is running iOS v15.3.1 so that’s as close as I can get to try to replicate things. It’s just completed airplaying the whole of Ed Sheeran’s ‘Equals’ Album and is now continuing with the ‘Divide’ Album … The ‘Plus’ Album will then follow that, (that’s assuming the music continues playing).

P

pyoung62Author

Trending Lyricist I

So I did a factory reset on both of my Fives. Despite the fact that as an IT professional, nothing bothers me more than a support tech “troubleshooting” a problem by saying “have you tried rebooting”, I figured I had nothing to lose. If I decided to punt (and I really didn’t want to - they sound so good), I was going to want to reset them anyway. I set them back up into a new stereo pair, and I just listened to Sgt. Pepper from start to finish with no interrupts. One sample doesn’t prove anything, but I’m pretty certain I’ve never had an entire CD play without interruption before. So I just started Abbey Road. Stopped after track 3, and both the Apple Music app and the Sonos app show it still playing track 2, but the elapsed time isn’t advancing, which is odd since it does not show it as paused.

To answer your question about how long it would take before it would stop, it really varies. I was doing my troubleshooting for this post (and with the support case) with Sgt. Pepper. Until this last play where it played through, it would pause anywhere from the end of track 2 (~3 min) to track 5 (~13 min).

Ken_Griffiths

See I don’t think it is the Fives - I think it’s either the Airplay sending iOS devices, or something to do with the local network… I’ve just finished airplaying all three Ed Sheeran albums with no issues seen. So it’s likely something local to where you are. It would be interesting to see what happens if you are able to try things on another network, which I assume given your employ might not be too big an issue to test.

Everything is all working okay here.

Ken_GriffithsAnswer

There used to be complaints about iOS devices stopping airplay if a call, or a notification, was received, or they fell asleep etc; but I assume those issues are long-since fixed, unless there’s something peculiar with iPhone 13 / iPad Pro etc. to help them save on battery life -

I’ve not got much running in memory on my iOS devices here and they fallback to ‘Lock Screen’ after 2 minutes - but there are so many iOS settings that might be playing a role.

I can add, that I have disabled Private Address, Screen Time, WiFi calling and some notifications and location services, but I can’t say if any of these things might be the culprit in your case. I do allow the Sonos App/Amazon Music App to run in the background.

Anyhow I would perhaps first try another network subnet with a different router/brand and see what happens in that case (if that’s an option you can stretch to) - if the issue persists, then maybe consider a closer look at the iOS devices, though the fact it happens using your iPhone and iPad Pro is a factor that points more towards it being a router issue, perhaps?

I have the iPad Pro (3rd Gen) here too (model FTEL2B/A) and I’ve not noticed any Airplay issues with that device… so see if putting things onto a different Router sorts your problem.

Sign up

Login to the community