S2 on Windows 10 / 11 laptops "Your SONOS product was not found"

Question

I have S2 running on two laptops; Windows 10 and Windows 11 OS.   S2 was working fine.  Now neither  laptop can find my SONOS system on my network.  I have made no changes to my wifi network.  I’ve downloaded and reinstalled S2 on both laptops.  When I try to connect to an existing network I get “Your SONOS product was not found”.   Did SONOS change something on the windows S2 app?  Is anyone else experiencing this issue?

Ken_Griffiths · Accepted Answer

The Windows controller (running on Windows 10 in my own case) is working fine here .. might it be your Firewall blocking access or other security software like a VPN or even some kind of router issue?

If not attempted already, I would certainly try a reboot of the router and see if that may resolve the matter.

rdacan · Answer

Thanks Ken. I rebooted the router as you suggested and alas S2 on both laptops connected. Oddly, the SONOS app on my android phone worked all along which is why I didn’t suspect the network. Lesson learned. I don’t run a firewall on the laptop that I keep my music library on as the controller was unable to find my music library although SONOS had configured Windows Firewall AND library is on same laptop as the controller; another frustrating user experience. Sometimes I wonder if an engineering or computer sciencedegree is a prerequisitefor being a SONOS customer.Thank-you again.

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