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OomJ
Contributor I
January 31, 2022
Answered

Sonos AMP subwoofer level adjustment appcrash

  • January 31, 2022
  • 27 replies
  • 919 views

Does anyone use a Sonos AMP with a 3rd party sub?

When I try to change the subwoofer level in the app the app crashes. I have tried it on 2 android phones but both of them behave the same.

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    Best answer by fforssell

    This seems to be a more general bug with the 14.0 Android app, as I currently experience this nuisance with my Amp + 2 Sonos Subs Gen2 and Gen3 (reproduced with both Android 10 and Android 8 phones/tablets, 2 different brands, altogether 4 devices.  IOS is just fine).  Sub volume is accessible when downgrading the app to 13.4.1, even if  rest of my system is running 14.0, but with 14.0 tapping sub volume just exits the whole app. 

    Support claimed on chat that Sonos should be aware of the issue (or maybe I was fooled by a very cunning AI?).  Hopefully 14.0.1 drops asap with a fix.  Running a sideloaded older version is obviously just a stopgap.

    27 replies

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    AfghanRick
    February 14, 2022

     

    Good to hear the setup is working well for you, but if the problem is that the app crashes when the sub is associated with the Amp, it doesn’t sound like the problem was resolved — it’s just being avoided by not associating the sub with the Amp? Apologies if I’ve misunderstood.

    it should be noted that the speakers you refer to as your surrounds are not actually surrounds anymore since you’ve removed them from the Playbar, they’re just a stereo pair. If you group them with the Playbar when you’re watching TV  you won’t be getting 5.1 surround sound anymore; they’ll just be playing the same audio as your Playbar, possibly with a noticeable delay. All good if that was your goal.

     

    You are correct sir, I couldn’t get the app to run correctly with the sub when associated with the amp. To keep it from crashing in the Android app I did a workaround to regain control of the Sub’s audio which was my goal.  Which is why I said it was solved for my config.  I couldn’t find any other way to do this myself or from info the forums, and it’s apparent Sonos isn’t going to resolve this bug anytime soon.  I’m simply offering this workaround for the meantime.

    Also, as I mentioned, once I disconnected the SYMFONISKs from the Playbar the Sonos Android app offered to create a new "SYMFONISK stereo pair" which Sonos then designated "Surrounds (L+R)". And Sonos System Info in About My System specifies them: SYMFONISK Bookshelf: Surrounds (R) and (L).  I’m assuming they are indeed surrounds since that’s what Sonos is calling them.  There is a separate slider control for just the SYMFONISKs.

     

    Palco
    Palco
    Prominent Collaborator I
    February 15, 2022

    Today's update to v.14.0.4, but still on Android phones, the application crashes when setting up an external subwoofer on Sonos Amp .....
    Will this be fixed at all ???? or is Sonos ignoring it?

      Victor_eklund_86
      Lyricist I
      February 22, 2022

      I have exactly the same problem. Always thought it was some temporary bug and have tried factory reseting my amp but the app crashes as soon as I press sub volume. Sonos can you please fix this. It used to work fine a coupe of months ago.

      Palco
      Palco
      Prominent Collaborator I
      February 22, 2022

      The last version that worked was 13.4.1.
      As of version 14.0.0 it does not work ....
      Tested on Samsung + Xiaomi phones.
      I don't know if anyone from Sonos Technical Support is reading this forum at all ....

      Airgetlam
      Airgetlam
      February 22, 2022

      Sonos Technical Support does not, to my knowledge, read this forum. I suspect that the Forum Moderators provide a summary to Tech Support, but I don’t know if that’s daily, or weekly.

      If you want to communicate directly with Sonos Support, you should call Sonos Support directly to discuss your concerns.

      Bruce
      fforssell
      Trending Lyricist I
      February 23, 2022

      The last version that worked was 13.4.1.
      As of version 14.0.0 it does not work ....
      Tested on Samsung + Xiaomi phones.
      I don't know if anyone from Sonos Technical Support is reading this forum at all ....

      14.2 just dropped and it solved the Android app Sub-menu issue on my system (Amp+Dual Sonos Subs).  

      Palco
      Palco
      Prominent Collaborator I
      February 23, 2022

      today update v.14.2 - fixed ..... thanks :relaxed:

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