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you put out an upgrade and I have now lost my apple music. I have tried to reconfigure and gone down so many wormholes and wasted so much time I am about to bin the Sonos experience. I have just removed both Sonos 1 and sonos 2 apps to and I will re load them on my Iphone. It tells me my bridge needs rebooting - which I have done. It asks me to remove Sonos 1 applications which it wont allow me to do……...its never ending.

stuck in a never ending circle - had upgrade to S2 platform but lost Apple music. Tried to remove S1 but still being told Bridge incompatible, all resolution keeps just taking me to your website to buy new hardware! (funny that). Only I dont want to spend more money with you because of this very reason. How do I restore it back to normal - the old saying is if it aint broke dont try and fix it!

Why does the app change my room names every time it updates?

I'm having a problem connecting to my Sonos, through my iPhone. I've reset the wifi, reset the phone etc... and nothing.It started Monday night around 11 EST. still not connecting this am. Anyone else having a problem

Ok, I’ve got two play1’s, two play 3’s and a sub.rarely had problems until recently. Now, I have all kinds. In the rare occasions it did connected it never lasts for more than a week before going offline again. Now, I can’t get it back at all.Neither the s1 nor s2 app can find my system, despite all the speakers showing up as connected to my network.it constantly says it can’t find my system. I’ve tried everything a thousand times.Unplugging, resetting app, checking router, plugging ethernet into router, deleting and redownloading app....on and on and on...nothing works.im pretty annoyed and slightly pissed that I have an expensive waste of a system sitting here. anyone with any ideas? 

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

I have a very specific issue with playing TalkRadio on my Sonos One - only when I ask for it via Alexa. It takes a number of attempts for it to understand me, and when it does the sound cuts in and out every two seconds - it is unlistenable.When it is trying to play like this, Alexa won’t even respond to commands to “stop” - I have to switch off the power!There is no issue if I select “Talk Radio” from the Sonos app - plays fine. Talk Radio also plays fine on my Echo Dot. This seems to be a very specific issue. Can someone please help?!

I am well peeved, having bought two new Sonos SL speakers for my recently renovated house, I find that, on a frequent basis, when I open up the App the speakers do not connect with either radio or Spotify. I am not a techhead, but I have a good speed wifi (30 GB), I have no issues with the iPad talking to Spotify, so you’ll understand why I am fed up, having spent £360, to have to ersort to using my iPad to listen to Spotify. It kicks in ok after 30 minutes or so, and on some occasions works fine, its the complete inconsistency that is the issue. Offer me a refund right now and I’d bite your hand off!! Mark 

My Sonos system stopped recognizing my Sonos Ones that are paired two days ago (everything else is working fine).  I’ve tried everything (I’m a 12 year Sonos owner) and can’t get them to work.  BUT… no support?  no chat?  no email?  no phone?  How do you get help these days?  What is going on?  They are making it impossible.

Suddenly we unable to play some of our music which we have ripped into iTunes and uploaded to Apple Music. On our phones, although it’s greyed out it will play but those songs won’t play on Sonos? Those songs are also greyed out on Sonos but won’t play. Do you have advice you can offer, many thanks. 

Bonjour à tous,Je me tourne vers vous pour vous faire part de ma déception.Je suis client Sonos depuis 2 ans toujours ravi j’avais une Beam avec laquelle je n’avais jamais eu aucun soucis du coup je me suis fais plaisir j’ai acheté une Arc avec le Sub3.Et la c’est la déception total je vous explique.Le Sub se déconnecte toute les 24 heures je suis obligé de réinitialiser l’enceinte pour la faire refonctionner.Bien sûr j’ai pris contacte avec la hotline à plusieurs reprise aucun résultat …J’ai envoyé je ne sais combien de rapports ils ont pris la mains sur mon installation pour contrôler  le paramétrage de mon routeur tous est ok sauf que toute les 24h je recommence le calibrage .La seule solution que ma proposer la hotline est de me raccorder en FILAIRE !En FILAIRE un sub à 800 € j’ai commander pour 1 700 € de matériel et la seule chose que l ‘on me dis c’est de me connecter en filaire je trouve ça inamissible pour du matériel a ce prix la!!Mon routeur est dans une autre pièce pour me

Hi. I have original Sonos 1’s and a 5 speakers. I'm using an iPhone 11 to connect. I’m losing my connection and I’m receiving error messages ie. song is not encoded correctly etc. Anyone else have this issue?  Thanks

I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds and lasts for several minutes at a time What causes this and how do I fix it? Should I return it to the store for a refund? Thanks

I have a Sonos Sound bar and 4 x play5 speakers.I have a Orbi WiFi routerI have a Cat 6 to a HDMI extender to the TVSony TV I already swapped out the cable box and the extenders and the HDMI cables. My installer thinks it could be a bad Cat 6 wire. Any other suggestions? 

I have only recently started acquiring Sonos products, initially I just wanted a Bluetooth speaker, now a small fortune later I now have a pair of moves set up in stereo mode, and a home theatre consisting of a 55” Sony Bravia A*, an Arc Soundbar, two One’s and a Sub.Initially everything was easy to set up, but yesterday I had a nightmare trying to add the Sub, I managed it after a while and then started to notice the sound dropping out for a split second every 20 seconds or so which is not what you want really! Anyway I’m pleased to say that it’s now been resolved, all I did was reset my TiVo box.Hopefully this will help others who are experiencing the same problem.Graham

Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!I am creating this as hopefully my first and last post on this community thread.=============================================I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thoug

I miss the old app. I love my sonos product but this new app is horrible. Every time I update I have same issue….. can’t connect to wifi with Sonos products. Which is really interesting when the speakers are playing. For the amount of money spent on the products you would think they would have this issues fixed by now since it seems to be a global issue. I won’t be updating the app again. Spending 20 mins after each update to fix a problem that the developers refuse to fix is enough for me. Why can’t there just be a normal controller for these things? Sad to say I miss the dinosaur days of a basic remote that had the only issue of dead batteries 🤬

Seems like today’s iOS update just broke my ability to group my garage (Sonos One) and living room (which uses a One for L+R) im pretty upset about this. I don’t have another speaker to use in a room where I’d want music. HOW CAN I group just two rooms again?!

Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?

I have 13 speakers and was using Smartthings Classic app to control remotely. I turn on music from work for the dogs. Now with the new smartthings app I have lost connection to all my speakers. I think it is due to Sonus running on 2.4 and smartthings hub plugged it to router running 5. Any ideas or thoughts?  Smartthings does not find the speakers. 

I have just upgraded from Ubuntu 19.10 to 20.04  on my server that contains all my music and SONOS was unable to find my samaba share. After almost a whole morning of trying to figure it out I checked out the release notes for 20.04 (which I should have done in the first place) only to find that the new version of samba used explicitly disables SMBv1. SONOS only supports SMBv1. After some more trawling of the net I found that adding the following line to the /etc/samba/smb.conf file, in the [global] section;      server min protocol = NT1 and restarting samba with the following command;      sudo systemctl restart smbd.service my server started talking SMBv1 and SONOS could connect. I hope this will save someone the time I wasted to fix the issue   Jim!

I’ve read a few posts about Playbase dropping off the network; mine is out of warranty now and I’ve done all the usual reset etc… seems this is a common issue.My solution was simply to buy: Vonets Wireless Mini Bridge dongle, WiFi Bridge Cable Convert RJ45 Ethernet Port to Wireless/WiFi Dongle Cost £15 GBP, worked a treat; no need to take the Sono to bits or the hassle of sending for fix. Hope that helps anyone else with the same problem.

Hello, I'm a new Sonos user with a single Sonos One connected via wifi. I was originally able to set up the speaker with the app, but have since lost connectivity between the app and speaker. However, it partially works (see below). Network conditions: I use enterprise quality network gear. The speaker is connected to the proper SSID, has an appropriate IP, and can get access to the internet. Wifi signal is at 97%. What works: Alexa commands Amazon music What doesn't work: Sonos app won't connect; can't configure the speaker for the room Spotify premium can't connect I have plugged the speaker into an ethernet port for testing and was able to use the app. However, after moving the speaker back to the proper location (that requires wireless), I have lost the functionality again (still can do "what works" above). The speaker and the app are on the same SSID and subnet. Any ideas as to how I can get this working properly? Thank you!

Why don’t the Sonos speakers have sound leveling? Sounds vary so much watching YouTube and listening to music. 

In my music library (on a Synology network server) I have many folder and file names with special foreign language characters. When Sonos scans my music library it reads and displays all the characters just fine on any Sonos controller. However, when I create and export playlists for this library (via MediaMonkey), the playlist files look fine in Windows Notepad but Sonos can't display them correctly, and the playlists don't work, since (I assume) the playlist entries don't match with what Sonos knows the file names to be. I have tried exporting the playlists in various encodings (ANSI, UTF-8, and Unicode) and while they all look fine in Notepad, none of them work. I should make it clear that for playlists referring to music files WITHOUT any special characters, Sonos work with both my ANSI and UTF-8 just fine - these work the way they are supposed to. But Sonos chokes on special characters in imported playlists no matter how I encode them. Is there a way around this besides