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darbenots1
Contributor I
October 18, 2020

audio intermittently cuts out

  • October 18, 2020
  • 2 replies
  • 110 views

I have a Sonos Sound bar and 4 x play5 speakers.

I have a Orbi WiFi router

I have a Cat 6 to a HDMI extender to the TV

Sony TV

 

I already swapped out the cable box and the extenders and the HDMI cables. My installer thinks it could be a bad Cat 6 wire. Any other suggestions? 

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    2 replies

    controlav
    controlav
    Lead Maestro
    October 18, 2020

    Which sound bar? Which TV? How are they connected? Is it TV audio that is cutting out, or streaming, or both? I would test with the HDMI extended to start with.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    darbenots1Author
    Contributor I
    October 18, 2020

    Sound bar: PBAR1USBLK

    TV: Sony XBR75X900F

    Connection optical cable (FYI i switched out)

    Cuts out on TV

    Already switched out extender at the TV and the one in the basement 

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