Skip to main content
darbenots1
Contributor I
Oct 18, 2020 1:36 PM UTC

audio intermittently cuts out

I have a Sonos Sound bar and 4 x play5 speakers.

I have a Orbi WiFi router

I have a Cat 6 to a HDMI extender to the TV

Sony TV

 

I already swapped out the cable box and the extenders and the HDMI cables. My installer thinks it could be a bad Cat 6 wire. Any other suggestions? 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2 replies

    controlav
    controlav
    Lead Maestro
    Oct 18, 2020 1:54 PM UTC

    Which sound bar? Which TV? How are they connected? Is it TV audio that is cutting out, or streaming, or both? I would test with the HDMI extended to start with.

    Translate
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    darbenots1Author
    Contributor I
    Oct 18, 2020 5:38 PM UTC

    Sound bar: PBAR1USBLK

    TV: Sony XBR75X900F

    Connection optical cable (FYI i switched out)

    Cuts out on TV

    Already switched out extender at the TV and the one in the basement 

    Translate
    Terms & ConditionsAccessibility statement