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Paul mck
Contributor I
November 2, 2020

sonos play 1 keeps disappeting from app

  • November 2, 2020
  • 1 reply
  • 157 views

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

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1 reply

Airgetlam
Airgetlam
November 2, 2020

It’s important that the reboot sequence is followed in the appropriate order, otherwise the full benefit is not achieved. Unplug all Sonos devices, then while they are unplugged, reboot the router. Only once the router has come back up should you plug the Sonos devices back in to the power. 

However, if that process doesn’t resolve your issue, I would recommend that you submit a system diagnostic within 10 minutes of getting a dropout, and call Sonos Support to discuss it, or post the number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

Bruce
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