Contributor I

Sonos One disconnected overnight "WiFi password incorrect" fix.

Forum|Forum|6 years ago
October 20, 2019
30 replies
19607 views

Dear Sonos-ers!

TLDR;

Issue; “Incorrect password” for wifi set up even though you enter the right password.

Fix;

“Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!
I am creating this as hopefully my first and last post on this community thread.

=============================================

I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!

I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.

Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thought I might have missed a character, then realized no, I wasn’t at fault here. I even used “forget network” on my phone to make sure the password did work.

So I went to the extreme of connecting the sonos via Ethernet(digging through several drawers) and connected and…. yes it sprung back to life!

I was so puzzled, the wifi was not working, but the Ethernet was. So I searched this, and went through several threads, filled with raging sonos users, and others using the classic “have you turned it on/off” trick.

So finally, I logged onto my router, changed the password on it for the entire network .

Then, I factory resetted the Sonos One (steps in other articles), Ethernetted the speaker again, and then via the app, I used the “create wifi network” option.

I entered the new password and HALLELUJAH it worked!

Why changing the password on the router worked, or why it somehow stopped working overnight, is a puzzle to me. I did go through some firewall settings on my laptop, I was messing with Stream what you hear, but not sure how they could have effected things here?

Anyway, I went through this pain so you don’t have to!

Great speaker, amazing mind blowing sound and features, but Sonos if you are reading this;

No compatability with Windows audio? Why? This should be such an easy solution. Why only Airplay2/Apple compatability? I would like to not think this is some sinister way to get us to buy sound bars and other products?
The community threads are a mess here, I don’t understand why they are allowed to be a forum for people to kill each other. Toxic users should be pruned, it makes for a terrible experience having to search through them. Like look at the replies on this; https://en.community.sonos.com/troubleshooting-228999/sonos-says-network-password-is-wrong-only-its-sonos-which-is-wrong-6831182
After factory reset, the sonos controller DELETED all my presets and favourites, yeah again, this should be an easy fix!

Anyway, happy to have this up and running, and really enjoying the experience (now!).

Thanks,
Philip

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B

br0gan

Lyricist I

10 months later and I am having word by word the same issue, the only exception being I’m using a S1.

This is nonsense, no other product requires me to change my router password. I have it working cabled at the moment and will give a few days in hope for an update before getting over the product.

M

Mountainhippo

Lyricist I

Had exactly the same issue. Repeated hard factory resets of my Sonos One (which had worked for a couple of years fault free then just dropped off the network) did not work. Went through the reset, add, password incorrect, connect to ethernet, device not found loop enough times to scream.

Rebooted router. No effect.

Edited access control tables of router to delete MAC address of Sonos One. No luck

In the end, having read this thread, I have switched off Ethernet b/g/n 2.4 GHz network on my Netgear Orbi router.

Sonos One then miraculously no longer reports incorrect password and is working perfectly.

Gearing up to see what happens when I switch 2.4GHz back on

Would be fair to say that I am underwhelmed by Sonos’s crappy support site and even crappier error messages. But massive kudos to this community for suggesting some stuff that actually appears to work.

I was a huge fan of Sonos in the old days. But quality control has dropped, the forced upgrade fiasco left a really sour taste in the mouth (even though they rowed back from their hard line eventually) but this is certainly not the amazing “just works” kit that it used to be.

I’ve got 8 Sonos devices of various flavours, so migrating to something else is going to be tough, but sadly I’ve had to start thinking about it.

Mark P

Retired Sonos Staff

Hi @Mountainhippo.

Welcome, thank you for reaching out to Sonos Community and sharing your workaround in fixing your problem with the wifi password incorrect.

with the newer release of the S2 application, this link will give you some idea why Sonos created the S2 application.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

D

DigitalDavo

Lyricist II

I don’t think that you can “I have switched off Ethernet b/g/n 2.4 GHz network on my Netgear Orbi router.”

You can disable the SSID Broadcast, but that just leaves the 2.4 GHz network not broadcasting its name. The wireless network is still there and devices can still connect to that network.

So I can’t see this as a solution to the problem of Sonos Play:1 not connecting to a Netgear Orbi mesh network.

I wish I could solve this problem once and for all for me!!

I blogged about my issue here

https://digitaldavo.wordpress.com/2020/10/10/sonos-play1-wont-authenticate-to-netgear-orbi-password-incorrect/.

106rallye

I did see some posts about Sonos being able to connect to 5Ghz networks, so maybe that happened when the 2,4Ghz network was shut.

D

DigitalDavo

Lyricist II

I did see some posts about Sonos being able to connect to 5Ghz networks, so maybe that happened when the 2,4Ghz network was shut.

If there is some incompatibility with authenticating on 2.4GHz on Orbi systems then there ought to be some kind of application note made available for us!

106rallye

If there is, and enough people call it in, I'm sure Sonos will notice it….

D

djw77

Lyricist I

Hi, I had the same experience today, just woke up and no speakers were connected to WiFi, powering off and on did not help, etc. Play:1 and Play:5 on S2 12.1.

Plugging in a network cable and deleting / attempting to rejoin the network only resulted in WiFi password incorrect, even after a factory reset.

I eventually solved after finding this thread. Had to disable 5GHz (make it 2.4GHz only) on my WiFi network, then I was able to join OK. Have since re-enabled 5GHz and restarted the speakers and they join OK.

If it happens again I guess I’ll just setup a separate SSID as a 2.4GHz only network for Sonos.

My router, switch and AP are all UniFi gear, if it makes a difference, but sounds like this is happening to everyone.

D

DigitalDavo

Lyricist II

OK, if I factory default the Play:1, conect direct to router with ethernet. Configure the Wireless Password while connected using the ethernet, then remove the ethernet and reset, it DOES login to the Orbi WiFi and I can stream again.

Halelujah!

controlav

Lead Maestro

Logins have been an issue for routers that have 802.11b/g disabled (ie 802.11n-only).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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