Contributor I

Sonos One disconnected overnight "WiFi password incorrect" fix.

Forum|Forum|6 years ago
October 20, 2019
30 replies
19607 views

Dear Sonos-ers!

TLDR;

Issue; “Incorrect password” for wifi set up even though you enter the right password.

Fix;

“Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!
I am creating this as hopefully my first and last post on this community thread.

=============================================

I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!

I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.

Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thought I might have missed a character, then realized no, I wasn’t at fault here. I even used “forget network” on my phone to make sure the password did work.

So I went to the extreme of connecting the sonos via Ethernet(digging through several drawers) and connected and…. yes it sprung back to life!

I was so puzzled, the wifi was not working, but the Ethernet was. So I searched this, and went through several threads, filled with raging sonos users, and others using the classic “have you turned it on/off” trick.

So finally, I logged onto my router, changed the password on it for the entire network .

Then, I factory resetted the Sonos One (steps in other articles), Ethernetted the speaker again, and then via the app, I used the “create wifi network” option.

I entered the new password and HALLELUJAH it worked!

Why changing the password on the router worked, or why it somehow stopped working overnight, is a puzzle to me. I did go through some firewall settings on my laptop, I was messing with Stream what you hear, but not sure how they could have effected things here?

Anyway, I went through this pain so you don’t have to!

Great speaker, amazing mind blowing sound and features, but Sonos if you are reading this;

No compatability with Windows audio? Why? This should be such an easy solution. Why only Airplay2/Apple compatability? I would like to not think this is some sinister way to get us to buy sound bars and other products?
The community threads are a mess here, I don’t understand why they are allowed to be a forum for people to kill each other. Toxic users should be pruned, it makes for a terrible experience having to search through them. Like look at the replies on this; https://en.community.sonos.com/troubleshooting-228999/sonos-says-network-password-is-wrong-only-its-sonos-which-is-wrong-6831182
After factory reset, the sonos controller DELETED all my presets and favourites, yeah again, this should be an easy fix!

Anyway, happy to have this up and running, and really enjoying the experience (now!).

Thanks,
Philip

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Show previous replies

D

DrGills

Lyricist I

This took me days to figure out unfortunately. Thanks to all before me... What worked for me: hooked up Sonos to Ethernet, checked channel setting in Sonos app network settings. It was set to 6. Then in router, updated firmware, set WiFi network mode to "WPA mixed" and channel number to 6. Tada...

W

wmeyers

Lyricist I

What worked for me is disabling the 5 ghz network on my router (it has 2 antennas for 2.4ghz and 5ghz, both with the same ssid and password). After disabling it the Sonos box immediately accepted the password that it had rejected multiple times before.

I already had the 802.11 "mixed" (a/b/g/g/n) activated, so that was not the solution for me.

The most frustrating part of the whole experience is that Sonos keeps telling you that the password you entered is wrong and doesn't offer any other option then to try again. And apparently there are quite a few things you can try to get it to work.

7

7TonRobot

Lyricist II

Having this issue with the Beam. Installed it and worked fine yesterday. I have tried troubleshooting - the Sonos has created its own network - but I get an error that says the wifi password is incorrect even though I can log into the same network with the password. Will give this a try! Thank you.

J

Johnsonsj

Lyricist I

I have this problem every time the power goes out. I have a Sonos Beam and three Sonos Ones throughout the house. When the router comes back on following a power outage, it typically finds only the Beam and two of the Sonos Ones.

One time, I got the third Sonos One back online by plugging it into an Ethernet cable from the router. This was after I kept getting the “incorrect password” response as indicated in prior posts. But somehow, plugging it into the router was all that it needed.

But yesterday, it was much more difficult, and it wouldn’t respond to the Ethernet method. I tried to get the Sonos App to “find missing product,” but it kept telling me I had the wrong password. Ultimately, I had to disable the 5GHz frequency on my router In order to get it to recognize the password. At that point, though, my WiFi extender wouldn’t work. So I had to turn the 5GHz signal back on, but thankfully, the Sonos One has continued to work.

It appears that some trial and error is what it takes to get these things back online.

7

7TonRobot

Lyricist II

I replied previously - I was having the “password incorrect” message problem with the Beam even though I have never had issues with the other Sonos products I have!

I was able to get the Beam working again after doing factory reset by:

1. turning off the device, pressing the “reset” button (looks like the infinity symbol)

2. plugging back in the device and holding the reset button for 30 more seconds.
3. After that, I set up as a new device.

The above worked for a day but the device disappeared from the Sonos app a few hours later.

Has anyone reached out to Sonos support yet? I’m afraid that we might have to trade this device for one that might be more tested.

Smilja

Guys, Sonos isn’t going well with WiFi range extenders. Switch over to SonosNet by wiring a unit to the router (the left one, if it's a stereo pair ; don’t use the Sub or speakers that are set up as surrounds for that purpose)

Unplug the range extenders / powerlines during the changeover
Wire one Sonos component to the router (see above)
Remove the WiFi credentials from the system: On iOS or Android: From the Settings tab, tap System > Network > Networks. Select the WiFi network you'd like to remove, and tap Remove. Subsequently wait about 10 min, then go to Settings → System → About my Sonos system and see if WM:0 is being displayed next to each unit
If yes, plug the extenders / powerlines back in

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

N

nextplanet

Lyricist I

Guys, Sonos isn’t going well with WiFi range extenders. Switch over to SonosNet by wiring a unit to the router (the left one, if it's a stereo pair ; don’t use the Sub or speakers that are set up as surrounds for that purpose)

Unplug the range extenders / powerlines during the changeover
Wire one Sonos component to the router (see above)
Remove the WiFi credentials from the system: On iOS or Android: From the Settings tab, tap System > Network > Networks. Select the WiFi network you'd like to remove, and tap Remove. Subsequently wait about 10 min, then go to Settings → System → About my Sonos system and see if WM:0 is being displayed next to each unit
If yes, plug the extenders / powerlines back in

When I go into System > Network > Networks, it just shows mine but has it as IN USE and I can’t select it to remove like you express.

R

riaanlab

Lyricist I

Sonos is a FKN joke. Seriously, it can not negotiate frequency bands properly but would rather tell you that the "password is incorrect".

The latest update was done by a bunch of amateurs. It is shocking to see a listed company with such a small product range being unable/unaware that wifi does not only exist on 2.4GHz.

Added to that the fact that, statistically speaking, it is highly improbable that only myself and the few people that mentioned the issue here, have this issue. Fix your FKN code Sonos.

D

ddirty

Contributor I

So what the hell do I do if I keep getting the password incorrect error and none of these tips have helped?

I’ve wasted hours trying to fix this now. Seriously, how incompetent do you have to be to just display the same error message for different problems. There’s no reason to do that, it only leads to frustration.

N

nextplanet

Lyricist I

So what the hell do I do if I keep getting the password incorrect error and none of these tips have helped?

I’ve wasted hours trying to fix this now. Seriously, how incompetent do you have to be to just display the same error message for different problems. There’s no reason to do that, it only leads to frustration.

I wish I could give a good answer. They released a whole new version update to their app and it did NOTHING to solve this issue. I deal with this *all of the time* - it’s beyond frustrating!

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