Ask Alexa to play music twice via Spotify

There have been a fair few reports of this and I’ve experienced it occasionally but can’t reproduce it consistently.  Can you submit a diagnostic after it next happens and post the number in this thread and hopefully, someone from Sonos can investigate.

Just experienced again. Diagnostic 337353146

Hi folks. Thanks for reaching out, @David Batchelor, and for the assistance @UKMedia. It shows that you have a couple of speakers with microphone, is it happening to all of them? Can we try to do it one by one and also if possible, a different music service? Let us know how it goes. We’re here to help. Thanks! 

Hi, it happens on all my Alexa devices i.e.;

• Echo Dot linked to Sonos Five
• Echo Spot linked to Sonos One
• Alexa on Sonos One
• Alexa on Sonos Move

When I ask Alexa to play anything on any of the above devices she responds with “now playing...” etc but then silence. If I ask again she repeats the same phrase but the music starts. I’m afraid I only use Spotify and Sonos Radio.

Hi @David Batchelor, thanks for your response. How about talking and playing Spotify directly to your Amazon devices? Are you getting the same problem? 

I have the same issue on my Sonos One and I have faced this also on my Fire Tv Stick which has Alexa built in.

My guess here is that the issue lies with the combination of Alexa and Spotify. 

I only have amazon devices that are linked to my Sonos, I don’t use any as standalone speakers so I can’t check. 03397 May be correct in that the problem lies in the relationship between Alexa and Spotify rather than Alexa and Sonos

Hi folks. If it’s doing the same thing even without Sonos, you’re right @03397, it’s between Alexa and Spotify. If there’s a way to try a different music service to check, that would be great. Just let us know here. 

If you search the net you will find that even Amazon Music is facing some times issues with Alexa!!

Hi @03397, are you experiencing it with your Sonos as well?