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David Batchelor
Avid Contributor I
August 5, 2020

Ask Alexa to play music twice via Spotify

  • August 5, 2020
  • 17 replies
  • 643 views

Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?

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    03397
    Avid Contributor I
    August 8, 2020

    @Krishma M 

    Yes I have the same issue with my Sonos one but only with Spotify. 

     

    I have not used Amazon Music since I do not have a subscription. 

     

    As I have already said, with Spotify I am having the same issue with Fire TV stick which has Alexa. 

    Krishma M
    Krishma M
    Retired Sonos Staff
    August 8, 2020

    Thanks for the confirmation, @03397. That isolates our problem. You may want to check it with Amazon as well. Thanks!

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    Rascal23
    Rascal23
    Lyricist II
    October 11, 2020

    I have the same issue with both of my Sonos Ones and my Boost as well. 
     

    Ask Alexa to play music. She acknowledges and says “Playing music by XXXXX from Spotify” then nothing. Ask again, and she’ll repeat “Playing music by XXXXX from Spotify” and just before she finishes saying it, the music begins. 

    Krishma M
    Krishma M
    Retired Sonos Staff
    October 11, 2020

    Hi @Rascal23, thanks for reaching out here. Let me help you with your concern and it would be best if you can submit a diagnostic report first so we can check it on our end. Just reply to us with the confirmation number and let us know if there were some changes prior to this issue as well. We and the community are always here to help.

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    Rascal23
    Rascal23
    Lyricist II
    October 13, 2020

    Hey Krishma. Thanks for getting back to me. I’ve just tried to get my Sonos One to play music via Alexa whilst in the app. When Alexa says “this is XXXX from Spotify” the app brings up the album art. Then it disappears. When you ask Alexa again, the art pops up (and remains) and the music starts. 
     

    Diagnostic 766106073

     

    This issue has been happening for a few months - I think it’s related to the new Sonos app release. 

    Krishma M
    Krishma M
    Retired Sonos Staff
    October 13, 2020

    Hi @Rascal23, thanks for your reply and for submitting a diagnostic. Upon checking the diagnostic, I’m seeing that you have access points and they are on different channels. Could be the reason why it’s not working well because it’s out of sync. Sometimes it’s okay even the access points are in different channels as long as the same IP address but since it’s causing you trouble you need to make sure they are all on the same channel. The first step to try and fix this is to reboot all the network devices (router, access points) and Sonos. Wait for 5-10 seconds then connect the router back to power. Once the internet is back, connect all the Sonos then try again. Submit another diagnostic if still the same. Just let us know. We and the community are always here to help.

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    Rascal23
    Rascal23
    Lyricist II
    October 14, 2020

    Hi Krishma, I followed your steps but now I have a different issue. When instructed to play music via Alexa,

     

    “This is XXXX from Spotify. Sorry that device is offline”

     

    Diagnostic 1611887193

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