Components & Architectural

I have three Sonos speakers all paired. One has stopped playing. Other two are fine. I have unplugged and the plugged back in. This speaker is probably 6 years old or even older, I am not exactly sure when I got them. Any suggestions?

One of my speakers ended up (Sonos one) in a bathtub for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

Hello, I have been using Sonos for a while and have no problems with the beam, sub and 2x Play:1, working as a set connected to my TV.  All running via wireless.  I recently purchased the Sonos Move and a new Sonos One (Gen2). The Sonos move is having no problems and is rock solid so far.  This is also connected via wireless. But the new Sonos One randomly disconnects and the status light will blink white for a few minutes before reconnecting. I initially thought I received a defective one and I returned it to Amazon and got a new replacement. But the new replacement is doing the same. With the music playing, it will all of a sudden stop. When music stops, I launch the Sonos app and do not even see the device on my device list. Or sometimes while at night with nothing playing, I will notice the white status light start blinking suddenly. The Play One is placed within line of sight of the wireless access point (7-8 feet away). I am using Linksys Velop MX10 mesh network.  I do not believ

We have several connect products, all of which register on the Sonos app and show that they are playing music. However, one connect doesn’t generate any sound, but all the other products do play music. We’ve unplugged/replugged the silent connect. Checked mute and volume. Still not working. Any ideas on how to fix. 

Please see diagnostic uploads 1206135147 & 881107557.  Changing speaker group can take minutes -- very slow and unresponsive.  No issues with music stream.  This is a relatively new issue (several weeks or months).  I say relatively new because I've had sonos for many years and never had these issues.  There have been no changes to my network and all other devices on my network without issue.  I've rebooted all 14  devices and taken down / restarted my network.  Network test / speed test looks reasonable (10Mbps - 20Mbps for sonos devices).   Side note, I tried to contact tech support from app and rhe only option was chat, forum or phone call -- else I would have emailed tech support.  Would be nice if submitting a diagnostic upload created a ticket and an email. Thanks

Upgrading a device breaks your Sonos! Upgraded a Connect unit in a stable Sonos s1 setup on a path to s2 and purchased a move. The connect drives the Sonos network now all I get is drop outs and connection issues.submitted a Sonos diagnosis and nothing wrong! Last Sonos systems change was a pair of ones 3 year’s ago!  evey 10-30 minutes of play the whole thing freezes and drops! What do I do! 

Everytime Outlook is running sonos tops playing when an new emial arrives.What can we done??

My playbar sound is echoing. Watching the sports and when the presenters talk over music or other sounds it really echos. When the background noise on tv is silent the speech is perfect and no echo from playbar. Tried tuning and play 1s which are in surround mode. Tv speakers are off

I have 2 Bose 251 outdoor speakers onnected to a Connect: AMP.  For the couple years,  I have noticed a static noise coming from my right speaker.  I have since replaced all the speakers and wires, and the noise is still coming out of the right speaker?  I have a run less than 40 ft and using 12 gauge outdoor speaker.Any assistance would be greatly appreciated.

I’m trying to play the same source thru all three but I can’t get media room source into the two other rooms.  All speakers work individually but when I want all speakers to play the media room I only get a hiss at top volume from the other rooms. 

Having problems with my Sonos System, multiple times a day, it will reboot (knocks off all Sonos devices). I have a Sonos boost connected. Diagnostics Number: 1284781800.

For some reason, there is an error authorising my Spotify premium account through the Sonos IPad app.  No error code, just a bland message stating error.

If I play Spotify via Sonos after a few minutes the connection will be lost. Playing via Spotify directly and choosing my Sonos speakers plays fine. All updates have been applied. I have sent a Sonos diagnostic report. 

Hi There, I have sent you a diagnostic Data and its Number is 82306999. I can successfully Connect to mu playbar via wired eth.cable but I cannot Connect it via wi-fi. It can find all available wi-fi connection, but it cannot Connect to it. It says wrong password, but I am sure the password is right since I checked it via my smart phone.  I believed I could reset it to factory settings, but it is failed wi-fi connection again.  Could you please help me about the problem??? Thanks 

Hi, I have a problem switching my Sonos setup to wired connection (due to dropouts in wireless mode). I am trying to connect Sonos speakers to the same DHCP service when wired as when they are wireless (wired and wireless connection share the same VLAN, as my phone on which Im trying to set this up does - since it works in wireless, the problem shouldn’t be there). Ethernet cable is in tact (i even see there is some traffic on the port when I look into the switch web interface), however when I try to disable wifi in Sonos app/when I turn off the SSID to which they connect, do not get a connection (can’t even ping the device). When i look at IP:1400/status/ifconfig after it gets back online to wireless, it shows under eth0 that majority of RX packets were dropped… This is weird, since it goes through exactly the same switches, as my AP and it enters the router through the same trunk - I don’t see any way how when it goes through AP it would get accepted, but when it goes through cable i

Hi,Anyone having problems listening to SiriusXM Holiday Channels?  I am able to listen to some of them just fine.  Others, like the newly added channels this year are not working.  I get the message “Unable to play the selected item”.  The problem seems to be with the streaming channels in the 700s.  776, 778, 781, and 784 seem to play fine on my Sonos system.  Streaming channels 780, 783, and 785 do not play at all.   I went to the SiriusXM “Listen Now” site and can play all of these channels.  Any ideas on how to fix this would be appreciated.  I am looking for a solution, not opinions.Thank you. 

I have 11 Sonos devices. 9 are connect amps all connected via Ethernet and a switch to the router. 2 are Sonos 1s connected wirelessly. All of the Amps play nicely no matter the grouping, and can be added/removed/controlled perfectly. When I add the 1s to any group of Amps—-many problems. It struggles to get added to the group, requiring several tries. Once connected, problems adding songs to the queue, problems starting a station, and if it does start the 1s cut in and out.  I also have a playbar Ethernet cornnrcted and the Sub wireless.  suggestions?

lost my speaker connection between Yamaha receiver and older Sonos Connect

Hey,Had a playbase connected to some play Ones as part of a surround sound but the playbase lost connection. De-coupled them all and factory reset. The Ones came back no problem but the playbase refused to connect at all.I’ve hard wired it to the router, I get a green flashing light when I plug the base in… the app then recognises that it’s there starts to go through set up but stops saying connection has been lost… any ideas?went ahead and sent some diagnostics up front… the number is 1807319793. tried using iPhone and iPad to run set up...

Bonjour,j’ai aussi des problèmes comme des millions de personnes Votre produit de sonos arc.  J’ai une tv Sony x900h et le son s’éteint 10 fois par jour en mode Earc sur netflix.j’ai tout fait votre protocole de tout débrancher mes appareils même le modem routeur, téléphone et sonos arc et tv et fils hdmiquand le problème sera réglé ?  Je ne prendrai pas de chance, je retourne votre produit... 

I have a total of 4 sonos connect in my home for different rooms which can be synced. Recently only one of the rooms cuts out after roughly 15 minutes of play regardless of if its tv sound or music being played. i have reset the system to factory settings, upgraded the wife etc and the same issues still remains  

I know there are a lot of questions regarding the system losing connection, but I believe I have a different situation than those I’ve seen described.  My system often can’t be found on my Android phone.  Sometimes I can play an album, and while it continues to play (off of my NAS) I am unable to get back in to change albums - the system is not found.  However, my wife, who uses an iphone, remains connected without issue.  We can be in the same room and I get a message that the Sonos system can’t be found and from her phone everything works perfectly.

New issue surfaced with Iphone 7, when trying to connect to Sonos (which has been fine for years) the app says it cannot find the device on our wifi.  The Sonos system is fine on the same wifi system on multiple others phones, tablets, computers etc.  I have reinstalled the app, rebooted the phone, rebooted the Sonos system to no avail.  

I have two Fives, paired in stereo.  The bass output is less than my Sonos One.  Or my Move.  I have tried it with the following configuration:paired as stereo not paired as stereo after utilizing TruePlay after turning off TruePlay With Spotify With a line-in turntable With TuneIn Radio And yes, I also manually adjusted the EQ bass setting to +10. I am seriously underwhelmed.  My One and Move (and Play: 1) all have a richer sound, bass, etc.   For reference, I’m not listening to ‘bass heavy’ tracks, mostly just jazz, but when i do put on Outkast for example, no bump.  When I have these Fives grouped to my Move, the move is putting out considerably more bass on the same track at the same time.  What gives?  

I’ve just upgraded router to handle 1gb service and now sonos app won’t keep connected to system. I originally tried to update WiFi name/password but when that seemed to fail I tried multiple times to just reset everything and reinstall system from scratch. It works fine for a bit but once we turn off music then go back to it later the system is gone again. Meanwhile Alexa app still sees everything fine and can control speakers.  this is diagnostics if it helps: 1789496550 Thanks in advance for any suggestions.