Components & Architectural

Been trying things all day and this is driving me mad.I have the Sonos arc hooked up to the LG via the HDMI Arc. I also have a 1TB Sky Q box.The issue is around the Sky Q sound. In the audio visual settings, the sound for Digital audio optical HDMI sounds better on original vs Dolby Digital. Much fuller and I can’t quite work out why! Thought it would be the other way around and I’ve tried on a bunch of HD channels.LG Tv settings are as follows;DTV Audio Setting - AutoHDMI 4 - BitstreamDigital Sound Out - Pass ThrougheARC - ONAm I missing something or got something wrong? Any ideas?

Hi I have had a P5 / 2 for a while now and have been able to stream the TV audio via my AppleTV, after what I suspect is an update of the AppleTv to version 14.2 I can no longer select it as outgoing audio in the AppleTv.Can anyone answer if Play: 5 gen2 is compatible with Apple's version?

11/25/20 - Sirius XM is no longer available on my Sonos. This happens every month it disappears and then reappears. Why? This is so annoying. It says unable to browse music.

Hi,I’m having a lot of trouble connecting since I replaced my wifi with a nether Nighthawk setup. Sonos devices are close to the access points but routinely disconnect. Is it because I have satellites? My diagnostics number is: 794615252

Today (as usual) I started up my Spotify on my Mac and it could only see one out of three Sonos speakers. So I fired up the Sonos app and it can’t see any of them. I restarted the speaker (“office”) in question, rebooted my Mac twice, restarted the router, no luck.  So then I tried my iPhone, same story. But it did get an update to iOS 14.2 last night. So I went to the Sonos support site and saw that I had to change a privacy setting, which I did and that solved the problem on my iPhone. But not my Mac.  Does anyone have an idea of why my Mac/Sonos can’t see the speakers? The error message is “Sorry, we can’t connect to Sonos.  BTW, Spotify can see one of the three speakers. If I go into Spotify on my iPhone and select my office speaker, and then go back to Spotify on my mac, it is now listed there. Weird.  

Hi,First some info to better explain the situation: in total we have 5 Sonos One devices and 1 Sonos Play:5 device.On one Sonos One device I recently noticed that sometimes it just stops playing music or skips to another track. I already tried over WiFi and also connected via ethernet cable. On both options the same problem occured. I also tried changing the WiFi channel in the system setup (1, 6 and 11)It is also not music service dependant. I have the same issue when playing from Spotify as well as playing from Apple Music. Playing music over Airplay (Apple Music on iPhone) does not have the problem.Because I tried both cable and WiFi I do not think this can be related to my network. Also because playing over Airplay has no issues. A reset of the device was no success either.The strange part is: When I combine this specific Sonos One to play with any other Sonos device in my setup it keeps playing without any interruption or skipping issues.Soemtimes it also says that cannot make any

Why won’t Sonos comment directly to this forum or by their app or email and discuss the Arc audio issue and why the new iPhone 12 can’t do true play? And no generic answer please.  Something would be better than nothing. It just leaves their clients( us) frustrated and mad. What say you Sonos? 

Hi.  The sonos sound is very muffled and there is a lot of interference.  I have not added anything that would make this change.  I have had my sonos system (connected to Control4) for many years.  I have updated my software as well. I submitted my diagnostics (Confirmation number 380458056)

En el living tengo 2 parlantes en modo estereo. Uno de ellos a dejado de reproducir musica, he reseteado y vuelto a configurar y persiste. Sin embargo alexa suena en los 2 parlantes. En la configuración muestra que el balance está en el centro. Muchas graciasDame Molina NLima Perú 

Hi!Could you please tell me why my network failed when I plug in the ethernet cable? Without cable it works fine. But I want to use a cable connection because the access point is too far.

everytime i try to autherize the account i get linked to US site an not the UK, ive reset router, deleted all apps reinsatalled an reset the speakers an reinstalled them too but the problem persists. any help appreciated

I have a boost in the corner of the bedroom - and the status light is surprisingly bright. So I have used the system settings to turn it off. Great for a number of weeks, then it comes back on again. The system settings shows that it should be off. Happened several times, and also on another boost I have.Anyone else come across this? Wondering if updates may cause it to happen? Also use Alexa, maybe updates to that cause the device to reset? Puzzling and a minor nuisance

Sonos keeps turning off on me with the message that says"You need to renew your Apple Music Subscription". This is just wrong because I've confirmed with Apple that my subscription is up to date and current.....Can't use Sonos to listen to my own library from Apple Music now....LDawydiak  *Moderator Note: Please censor personal information when posting.*

My 3 month old Sonos Move just got the Red-Blinking-Light on me out of nowhere.  Literally was working fine the day prior.Charging Dock - nothing.  Reset - nothing.  Holding down reset button for 1-minute, nothing.The blinking light lasted for a few hours then now the device is completely bricked.  Won’t charge via dock, high-voltage Macbook Pro USB-C, anything. Anyone know what to do?  Other than submit a diagnostic.

Just installed two new amps connected to two pairs of Sonos architectural in ceiling speakers in kitchen and basement. When trying to detect the speakers through the S2 app, amp plays the tone through the speakers as expected but the app does not request mic access and then (not surprisingly) does not detect the speakers. Have tried on both an iPhone X and iPad Pro. Have one amp and speakers paired with an arc soundbar and trueplay tuning on S2 app on iPhone X works like a charm (and requests mic access as expected during the process).  Any work arounds out there? If this is a known issue, any word on when we might see a fix?Thanks. 

Hello,I awoke this morning to the system not being able to play any station from Sirius XM or any of my music on Amazon, from both the app and Windows. I have multiple speakers throughout the house and have never had a sustained issue for more than maybe 5-10 minutes. Reset my router, Wi-Fi hotspots (we have 3 Google). Any ideas?Thank you.

Hi!I have had this problem for a long time (12 months+,  too much other stuff going on ;)  ). It surfaced after switching internet provider. To narrow down the problem, I have only CAT-connected SONOS devices on my network now, one Connect and one Connect Amp. I focus on testing with Spotify-content streamed. I have shared my diagnostics just now, reference 619172540. Help is very much appreciated! Best,Haakon  

I have two original Play 5s and a Bridge that are controlled by the S1 controller, and 4 Play 1s, a Play 5, and a Connect Amp that are controlled by the new app. I don’t know what happened but I open the new app and all my speakers are gone. Vanished. The new app keeps connecting to the old system and there’s no option to try to find the new equipment.  It’s making me more and more frustrated.  Is this due to an update, and what the heck do I do about it?  If it’s due to a recent temporary power outage (wind storm last week) do I need to take a million steps to set the system back up every time we lose power?  Do I need to go back to the 70s and order a Heathkit stereo system kit that I build myself and just use Sonos as paperweights?Clearly I’m frustrated and wish that the new app wouldn’t automatically connect to the old system, since I am well aware that it can’t control it.   

If my modem reboots, I lose my place in my queues, even if Sonos is not currently playing. I’ve tried closing the app on my desktop when not in use, and still lose my place. Tonight I just paused my music, and lost my place. OS X Big Sur, Sonos Play 1 - 3 paired sets, 2 singles. Places are lost on singles, pairs, and playlists where multiple sets are connected.

Greetings,I’m running my Sonos controller on a Windows 10 PC, along with the Subsonic service.Everything was working fine for months. Then this evening Sonos said there was an “update” that I needed to install, so I did. Now Sonos won’t see my Subsonic music library. It seems this happens every time there is a Sonos update.I’ve restarted the Sonos controller service. I’ve restarted the Subsonic service. I went in and re-forwarded the Subsonic port. I also removed the Subsonic service from Sonos and re-added it.  The only thing I haven’t done is reboot the machine, but I shouldn’t have to do that, should I???  Here are my current statistics. 

I tried to update my sonos to S2….should not have…I have a connect that I NEED to work with my older sound system.I see that my Playbar and my speakers have been update to s2…I have uninstalled sonos and installed s1 again but I have not acces to my controller at all to downgrade my parts… What can I do?  

I’ve spent hours with customer service as well as endlessly resetting since the update and NOTHING works AT ALL.  About ready to throw this whole system in the trash as not even live help can resolve the issues. The play bar WILL NOT show up even after it repeatedly says it’s been added and I go through the factory reset about 20 times at this point. It is obscene how difficult this has been and I’m infuriated by the lack of help and failure of Sonos to resolve my issue other than to blame a router or other third party for their products total failure.  

My Move speaker is working and connected to the wifi network, BUT it has disappeared from the ios app.  The playbar, sub and sonos one speaker shows in the app. When I go online to the Sonos website, login all speakers show up in system and all show up as online.I do have 2 bandwidths for wifi, 2.4ghz and a 5ghz.  In the app it shows the 2.4g is in use and lists the 5g as other networks.If Move is connected to 5g and the other speakers connected to 2.4g would this cause the problem?  How can I see and/or change the wifi the Move is connected too.I tried adding a product but it does not find the Move

My S1 bridge has stopped working and I am unable to view my Sonia components on my mobile app. How can I reconnect to it using my app without the bridge. I tried to do a wired connect to my Sonos  play1 but that did not allow me to do anything. How do I reclaim my settings to edit. Do I have to buy a bridge again to reconnect? I am on the old models of my playbar, sub.

is a month since i been having distorted sound on my playbar  in low range, i change my tv is a sony xh90, I'm experience this with the tv digital cable output, and try to with sonos app music and other music streaming app direct (no tv output) and still doing this horrible sound like is Crackling/Buzzing sound in low range i try to redo trueplay but nothing is still make this distorted sound, help