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KjellSkoglund
Contributor I
November 24, 2020

Apple Tv and Play:5 g2

  • November 24, 2020
  • 1 reply
  • 66 views

Hi I have had a P5 / 2 for a while now and have been able to stream the TV audio via my AppleTV, after what I suspect is an update of the AppleTv to version 14.2 I can no longer select it as outgoing audio in the AppleTv.
Can anyone answer if Play: 5 gen2 is compatible with Apple's version?

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1 reply

Rowena B.
Rowena B.
Retired Sonos Staff
November 25, 2020

Hi @KjellSkoglund, thank you for reaching out to us, and welcome to the Sonos community. We appreciate you for letting us know about your concern. Let me help you out with this.

First I'd like to isolate the issue so we can create a path towards resolution.

  1. How do you stream from your Apple TV to your Sonos Play 5? How are they connected to your TV?
  2. Are you getting any error code/message?
  3. Have you tried rebooting your TV and Apple TV? 
  4. Were you able to stream from your other iOS devices?

Please submit a diagnostic report of your Sonos system for us to check why you’re unable to stream. Just include the confirmation number in your response. If you have any questions about this, please let us know. We’ll wait for your reply.

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