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DEMN
Contributor I
Nov 23, 2020 3:19 AM UTC

Sonos One

En el living tengo 2 parlantes en modo estereo. Uno de ellos a dejado de reproducir musica, he reseteado y vuelto a configurar y persiste. Sin embargo alexa suena en los 2 parlantes. En la configuración muestra que el balance está en el centro. 

Muchas gracias

Dame Molina N

Lima Perú 

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1 reply

Annazel S
Annazel S
Retired Sonos Staff
Nov 24, 2020 5:03 PM UTC

Hi @DEMN.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining your concern, let me help and try to figure this out.

Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system, it will help in identifying what's possibly causing the issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

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