Components & Architectural

The old app prior to the S2 split always worked for years, never had a single issue on any PC, it always just worked. The new apps S1 and S2 on the Windows platform are so temperamental. When I launch the app I get the splash screen and that’s it. I get a corresponding process in Task Manager, but it’ll never run up. There are no messages in Event Viewer, nada. I’ve uninstalled, reinstalled and it still will  not launch. If I uninstall, reboot and then reinstall it’ll work briefly. But the next time I launch it’ll likely not work again.This has been going on since you changed the app style and split them to S1 and S2 (neither now work BTW).I’ve tried upgrading patching on Win10, downgrading, trawling event viewer and scouring the OS for logs that may help. I’m running Win10 Pro 64-bit. Rebuilding is out of the question as it’s my main dev box. I don’t run AV other than Windows Defender, there are no funky internet connections, I run a wired connection to my router, which just connects

Hi i have these systems: Living Room, Living Room 2 and Bathroom.Suddenly I can't group all three together, but only LR & LR2 and LR & Bathroom. But not LR2 & Bathroom.Everything worked good the other day.

Had a playbar with a surround setting with gen 2 sub and play 3s now at new home with play ones. As soon as i plugged in the playbar, high pitch noise appeared. Read other posts, is it possible to correct this problem? Any help with this would greatly be appreciated . Unplugged the whole system, could not deal with the noise.

Ok, I am running the current version of Apple’s osTV on an Apple TV4K.  I’ve been apple to connect my Sonos One to earlier versions of osTV with only minor annoyances (need to reconnect all the time).  Apple has recently update the Apple TV 4K and I can no longer connect to Sonos One via Airplay 2.  I have two other Apple TV, one with an earlier release of osTV and I can still connect to my Sonos One.  I can also connect to my Sonos One via my iMac (MacOS Big Sur) and my iPhone/iPad (running the latest releases of iOS.  I’ve reported this to Apple Beta Feedback Assistant but have not received a reply.  I am not sure if this is a Sonos Issue or an Apple issue but wanted to post this to see what feedback I can get from Sonos.

Hi i have a pair on sonos ones the buttons on one are not working I can say command's OK the other one is fine diagnostic number is 72928739? 

Unable to connect sonos 2 speakers to new router. I have looked through previous related topic which haven’t resolved the issue.I have set one up using the Ethernet cable, all 3 of my speakers work fine. Tried to set up the wireless connection, the app finds new network, lets me put in the new pass key, then it won’t connect. I just keep getting this message. Can anyone advise? 

How do you speak to someone in the US for Tech support ?  Service is horrible 

I have just one Symfonisk speaker that im attempting to connect to a unifi AP.  Everytime i attempt to connect to it, it can not find the speaker.  If i hard line it to the Managed Switch it works without a problem.  Even after i pull it off the switch the app can no longer find the speaker.

I have two Play1 speakers. They work fine from a Windows laptop using S2 app, however none of four Apple devices (two iPads and two iPhones all running ios14.2 with S2 apps installed) can find the system. Broadband router is Sky Q. I have been through all the recommended solutions, including using Ethernet cable (which works fine  whilst connected but then the speaker cannot be found on wifi)I can’t say whether the problem started when Sky Q router was installed or ios14.2, as I didn’t use Sonos in the couple of weeks between the two.Any suggestions would be appreciated.  Thanks. 

My surrounds and sub came back thus morning but my 4 ports are still missing.Your confirmation number is: 1031610429.

My system has decided my products are not registered to my account.I had these for years and no issues so very recentit won’t let me register blaming timternet

I've owned my Sonos system for around 6 years but have recently bought a Play 1 to connect. I have a Connect Hub, and two Play 3s. I use the S1 app as they are older devices but when I go to add a new device it asks for my login for an email address that is nowhere close to my own "s***e@gmail". Im baffled as to how this has happened and am incredibly confused on what to do. Please help!

I have a new Sonos Amp with 2 Sonos One SLs. I’ve hardwired (2) 125W Proficient Audio speaker selectors (4 port each) to the back of my Sonos amp. I currently run (3) Proficient Audio dual tweeter speakers indoors (Speaker Type - indoor/ceiling): Proficient Audio C825TT, 150W, 8 OHM)  and (4) Proficient Audio dual tweeter speakers outdoors (Speaker Type - outdoor): Proficient Audio AW600TT, 125W, 4 OHM). All 7 of my Proficient Audio speakers are hardwired with Genesis 16/4 speaker wire. My Sonos Ones are easy, run and sound great but all the hardwired speakers have volume control issues. When listening to music they always automatically decrease in volume to a setting I estimate to be around 15% but the Sonos speakers remain loud.I recently read on this support page an article that stated the Sonos amp couldn't run a 4 ohm speaker. Not sure if that is true. I’ve followed all online troubleshooting tips and cannot get them to work in unison with the Sonos amp and speakers. I’ve read tha

Hi folks, not sure if anyone has ever experienced this but I will try my luck here.When I initially purchased my Sonos Amp, I intended to use a third party sub. I hooked up a Polk sub using the RCA cable and it worked fine.However when I try to use it again (watch TV through HDMI) or listen to music, the “Sub Audio” menu went missing and subwoofer is not working in the first couple minutes.As shown below in the picture, the sub menu no where to be found.After about 5-6 minutes, the sub menu appears and I can start hearing subwoofer now. Seen below.Over the next couple days it always happened, whenever there is sound playing in Sonos Amp, the sub comes in after a few minutes went by. During the process, I did not raise the Amp volume or touch anything on the subwoofer sideAny idea why this is happening?Thanks in advance!

This is extremely frustrating.Installed new wifi last night - went to reconnect my sonos speakers and used the prescribed process - found an ethernet cable, hooked it up, nothing, over and over again for an hour - two different speakers same problem.So I finally got fed up with it and reset the speakers using the hold play button while plugging it back in until green LED shows up.  Hey guess what? that doesn’t work either.I’ve tried every combination of wired and wireless to set these up on my network. “Resetting the router” isn’t really an option since my kids are e-learners. I’m using an AT&T (Arris?) modem/router with Circle Home Pro connected that feeds to Google WiFi (3 nodes).  App is installed on iPhone XR.  This all worked fine prior to last night. I have reset the speakers and the apps multiple times.  When wired, it gets to the step that it says connecting your speaker and then says lost the connection and nothing can get past that step.  When wireless, it gets through Wi

I've seen lots of stuff on this subject but not understood much. I've set up a mesh system using TP-Link Deco. The one thing that doesn't connect is the expensive Sonos kit, natch.I don't want to connect it using an ethernet cable (it's why I bought a WiFi enabled speaker system) but even if I did, it doesn't work.The sonos S1 app on my phone is telling me to connect a speaker to the router but it isn't finding it - just Searching for Product.Any non technical help would be appreciated 

I’ve just bought 2x S1 speakers and an Arc for my tv room. Throughout the rest of my house I have old S1 app-compatible amps and bridges etc. and an S2 compatible Sub. These all worked fine until...I installed the S2 app on my phone  with a view to using that for the TV room.  But now I can't pair the S1 speakers because the app says it requires an update (the first speaker works ok though). When the app begins its update it fails with an error code 30 (ie it detects non-S2 compatible devices). Ok, so to remedy this I open up the S1 app to try and remove the S2 compatible products (the Sub) but the app says I first need to perform an update. This then gets through to the finishing up stage then gives me the error code 9 (unable to update because of S1 incompatible products being detected)… I’m now caught in a never-ending loop from hell and can’t set up the new S2 compatible products properly.Any ideas before I completely lose it with Sonos (which is sad given I’ve been a huge fan for

We have speakers in different rooms throughout the house plus a home theater system. Over the past couple of days the speakers have slowly disappeared from the app. I once had 5 different ones and now I am down to 2. I try to add them back in and nothing is found. I have turned them off etc. what the heck. Nothing has changed in our WiFi or anything else in the last couple days. Help!

New Sonos Fives (stereo pair) finally installed and wondering if I missed something in setup from app. Things went to plan until I had to push “the flashing green and white button”.  That light doesn’t have a visible button but thought all 3 icons are just touch sensitive so 10 presses on one speaker before unpacking the other for 10 more futile presses.  App shows Five image on 1 Setup screen but 2nd image on next screen (closeup of button) shows button not on a Five (different Sonos product?).  Retraced app instructions and went to website for same troubleshooting tips.  Chat was another waste as I’m following instruction and typing another response when chat closed due to inactivity ( 3 sentences typed).  Phone in support finally pulls back the veil by saying the button is on the back next to the power cord.  Viola!SummaryPhone support worked great.   Still had to use wifes iPhone for setup as Android (Galaxy 10) wouldn’t connect. Correct me if I missed something but App setup seems

Hi,I have used a Sonos Play:1 for some years now, but when I moved to a new house my Play:1 hasn’t worked properly with alarms since, while with playbacks of all kinds (streaming or from external media such as external hard disk connected to router) it has been doing great.I have searched and read many topics on this and tried rebooting my router, checking wi-fi signal in the house (very good, it’s a small flat on just one level), changing channels (both SonosNet’s and router’s, tried 1, 6 and 11), changing stations (Sonos Radio instead of TuneIn), but nothing seems to solve this.In the old house I used also a Bridge, so I tried to use that again but to no avail. I updated Play:1 to Sonos S2 app but also this wasn’t useful.The thing I cannot explain to myself is, that while radio stations start playing when I set the alarm (usually in the morning, say, at 7.30am), they very frequently stutter, or stop altogether, sometimes some minutes later, sometimes even half an hour or one hour lat

I am currently in Haiti. My Sonos AMP connect plays music via soundcloud, but will not play all the music that I look up. It says that the access is denied. I tried changing my VPN to a US VPN and it works on Soundcloud, but not my (Soundcloud) SONOS S1 app. Can this problem be fixed or will it not work?

My Sonos devices are unavailable on random occasions. No obvious pattern.  I am playing music on the Sonos One in my kitchen try to add another room to the group and get the message ‘Unable to connect to device.   Try again later’ (see screenshot below) All other wireless devices (phones, PCs, iPads, radiators, cctv etc) work fine, only Sonos seems to have this issue. Does anyone have any ideas? When every other device works fine I feel this is likely to be a Sonos issue rather than anything else. I’m really getting a bit fed up with this problem randomly occurring, especially considering the amount this equipment costs. Ideally I would like to email the below screenshot to Sonos and ask them to look into it but I can’t seem to find a support email address.I submitted a diagnostic report with reference: 787715455 if anyone can do anything with that.Any ideas welcome!  

I’ve been using Sonos for 8 years now, with 10+ devices, and never had any issues. I have always had either a bridge, or hardwired one speaker into my router.  I purchased a mesh WiFi a few weeks ago, and upon initial setup, everything on my Sonos network was working great. I had hardwired one of my speakers into a node that was being used as a bridge. Within the last few days I’ve been having all sorts of troubles with my Sonos. Today, my iPhone shows all my devices present, but my iPad only shows 4 devices. My surround (setup as basement) says that it is not configured, and one of the speakers does not play anything.  I realize that this is probably having to do with the mesh setup (which I have since uninstalled), but I have no idea how to get things back to the way they were.  Any help would be appreciated, as I’m at my wits end!

I got error 107 when iu  tried add music form my NAS to SONOS listHow to fix it?

Hi, I’m trying to connect a used Boost and I can’t connect it to my wifi, I rebooted the Boost, rested the router, used different cable and still saying your Sonos product was not found!