Components & Architectural

Bought a brand new Sonos Move from Sonos. (already have one) and upon setting it up it does not seem to charge. It has been on the charging ring for 6 hours and the red/amber charging light is just flashing. I tried putting it on my other Move charging ring but no different. Very frustrating… Any tips on how to resolve this? Thanks!

Hello, I have lagging problem with my sound Sonos system. Since I installed TIDAL PREMIUM (HIFI LOSELESS HIGH QUALITY AUDIO FLAC) I listen to quality music and since then my sound has not stopped lagging. I also lose random speakers and it comes back after a few seconds especially when I skip or move the music forward or back. I communicated with 2 sonos technical specialist and this is what we did:-Android update, -Sonos S2 update,-Reset router,-Reset all speakers,-Use direct ethernet cable to speaker,-Uninstall apps,-Play FLAC files alone on my phone (NO TIDAL),-Disable compressed mode. → All this do not solve the problem at all!! Take note that I have 3th generation sonos speakers. I also have newest genration wifi with 8 antenna mesh router with high speed 450Mbts (real test).I also have the GALAXY S20 cell phone well updated without battery safe mode… Both test with TIDAL and FLAC AUDIO FILES on my cell phone create lagging issue on my sonos system. The problem never occur if I us

Really frustrated with the system fora few months now.The whole system keeps disappearing! I’m having to switch off my WiFi and then back on again to try to find it. It’s happening more and more. Spoke to Sonos and sent a diagnostic but nothing turned up.It can be playing but when I go to add another song the whole system goes again!!Hate having problems with Sonos and this is the worst I’ve had.

I have a WD My Cloud. It works great. I deleted my itunes from it and added it again. Now all my Sonos Playlists say "can't connect to my cloud."

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

I see this was asked a year ago and closed. Re-asking, because indeed the Sony KDL-46V2500 will not connect to beam via hdmi/optical adapter. Any workarounds?

Hello, I bought a Sonos Beam 2 months ago. The setup via WiFi went perfectly. Unfortunately, since this week my Beam cannot be found on the Sonos app and I’m not able to reconnect it.I’ve tried different solutions:reboot routerreset beama wired setup and change to a wireless connection...Nothing worked. My sonos app cannot find the Beam anymore. I’ve run a diagnostic report and this is my number 1611453691. I also notice that the WIFI setup option is greyed out in the app. Please help.

I have a Playbar and 2 x Sonos 1 set up .  The setup works perfectly for everything apart from music streaming, when it continually cuts out.I have fibre to the home and have a physical cable from the router, which goes into a switch and is hardwired into the playbar.Despite this being hardwired, every few minutes (sometimes seconds) the track I am playing via Spotify cuts out then comes back on again.I have submitted a diagnostic (922714838)Can someone please help me, as it is driving me insane?  :( 

Most of my devices (6 of 8) are gone from my system and l can't get them back.

I’ve noticed an issue with Sonos seemingly unable to actually switch between multiple Apple Music accounts. My wife and I each have an Apple Music account, each linked to our home Sonos system. I first noticed that Apple Music through the Sonos app only shows my wife’s playlists (Apple Music —> My Music —> Playlists). This happens regardless of which account is selected on the first Apple Music screen. It does not change when I restart the app or my iOS device, or when I cycle through Apple Music accounts. It’s also showing in the other Apple Music menus like “For You” and “New.”  In short, although the screen shows that the Apple Music account has been switched, and there’s a momentary screen refresh like it’s loading, the content displayed does not change.

Hi,I have a SONOS Connect:Amp in my house.  The Connect is running into a 4 channel Monoprice controller which is sending music to 4 different areas of the house; all hardwired in.Everything was working great, until I recently added a SONOS wireless amp to the system.  Most of the the time, the music plays great….but occasionally the audio running to all of the speakers cuts out.  When this happens, I can still hear the SUB playing the music.  This generally lasts for about 10 seconds.  If I happen to pause the music when this happens, the problem is solved as soon as I hit play again.  Otherwise, I just wait until the connection resumes and the music picks back up.I have no idea what’s causing this, but there were never any issues until I added the wireless sub.Any help or ideas would be GREATLY appreciated! :-)Thanks in advance,Matt

I have 2x Sonos One speakers setup in a group.  Occasionally during playback the music stream cuts out for a short period of time so I started looking at the network connections,  I have found one speak with periods of high latency and dropping a lot of packets.  This is only one speaker acting this manner, the other is fine.  Looks like a slowly failing speaker but welcome to ideas.Speakers are 15ft from high power APOnly 12 devices on the AP and they are all at 98% performance or above, which means no issues with connecting to AP or high retries/dropped packetsAP is Ubiquiti AP-HD connected via 1Gb ethernet to Ubiquiti Dream Machine, averages 98% or better performance 24x7I run 2 and 5GHz on same SSID, but again Ubiquiti stats show plenty of radio bandwidth and channel capacity.  Contention is not an issueA look at the 24 hour performance chart reveals the up and down nature of the speaker having this issue--again, the other speaker is fine.  Also, this 24 hour period the speaker was

Hi I have a play3 and a play5 1st gen. On the Sonos 1 app, i could play them no problems as a pair. Now when I open the sonos 1 app it says I must upgrade to the Sonos 2 app. But the Play5 1st gen is not compatible with the Sonos 2 app.

Today I noticed that non of my Moves (I've got two) shows how much battery is left when on Bluetooth. The Sonos app only shows an empty battery and no numbers. What should I do? 

Hi,I have a mix of S1 and S2 products running on the S1 and S2 controllers.However now I have been asked to do system updates on both and reauthorize my Spotify account.  Trouble is neither controller will perform the update as it says I have incompatible products on each (I.e the S2 products are picked up by S1 and vice versa).  and I can’t remove the products as it says I have to update first!  has anyone had this issue and be able to help?!  thanks! 

I've seen a lot of similar posts, but nothing that seems to be a 1:1 match with my issue, so here goes... A much more vinyl savvy friend than I recently purchased a turntable for me as a birthday gift. Out of the box it has Bluetooth connectivity; however, being firmly planted within the Sonos ecosystem I went and purchased a Connect so that I could utilize the speakers setup throughout the house. Setup went off without a hitch as I've come to expect with these products and I was beginning to enjoy my small record collection within minutes; however, things took a turn for the worse about 45mins to an hour in... The sound became increasingly scratchy, distorted, and quiet to the point that I had to turn the speakers volume completely up to hear anything. I found an example from a previous post that closely matches what the music began to sound like: https://www.youtube.com/watch?v=ZlnRUo_egoE Kinda similar to a radio station as the signal fades. Being an old record, I thought maybe th

Hey everyone. So, here’s my setup.Xfiniity cable modem router.from there, it goes to a linksys gigaswitch.My google mesh wifi is plugged into the gigaswitch.My sonos is connected to the google mesh wifi.My PC is also plugged into the gigaswitchThe IP on the sonos speakers is 192.168.86.XXX, subnet 255.255.255.0the IP on my PC is 192.168.1.XX, subnet 255.255.255.0I have gone in and configured my network to private on my PCI have also done the firewall config on my windows 10 pc as directed by sonos I installed the sonos pc controller and it still cannot find my sonos product.  I’ve reinstalled twice. Any suggestions?

I have recently upgraded to the Netgear Nighthawk M60 wifi mesh system. I setup the wifi network in AP mode since my router is a Huwei 5G CPE Pro and doesn’t support modem-only mode. I currently have a Move, Playbar, and 2 Sonos Ones. I reset each of the speakers and re-added them into my system. I am only having a connectivity issue with my Office Sonos One which sits on my desk next to the Nighthawk Satellite. If I unplug the power from my satellite and restart the Sonos app, the One connects every single time. Once I plug the satellite back in, the One will eventually drop from the system. I have submitted a diagnostic report: #1323332556. I have seen several other tickets regarding mesh systems dropping speakers but none of the guidance has resolved my issue.

Bonjour,Quelqu’un pourrait t-il m’aider?Impossible de jouer une radio ou d'écouter TidalJe ne sais pas comment faire…Merci pour votre retour.Jean-Jacques

Hi all,Just recently my Sonos amp (older model), stopped working. One day I went to use air and it wouldn’t sync with my iPhone. I repaired them and it worked - only for about 5mins and then cut out again. It said that Sonos was unable to connect with iPhone. It happened a few times now. Can anyone tell me why? Is it my amp playing up? A particular setting not working?Thanks!Chris

My current Sonos system is only a Play:1 and now a brand new Five so I can hook up a CD player. I’m using a new RCA (red & wht) to 3.5 mm cable. The Play:1 and Five are not grouped and are configured as separate rooms. I’ve read and think I’ve followed the Sonos documentation for setting up and using the Five with a line-in device. I simply get no sound, but the system looks like it is playing. I also set the autoplay and checked that the audio-delay was already set for 2,000ms (although I believe this is only needed if the two speakers were grouped, correct?).My CD player is an older Sony carrousel 5-disk DVD/CD player . I’ve plugged the RCA red//white into the section labeled “TV Audio In” red/white receptacles (also has a yellow RCA receptacle labeled “Video Out” next to it). I’ve also tried the only other RCA red/white receptacles set which is labeled “Sat/Cable Audio In”. There is nothing labeled “Audio Out”. There are two pairs of proprietary speaker receptacles and one “HDMI

Hi,The socket on the optical port on my LG TV is broken and sound no longer pays via my Playbar. I have read that you can get and HDMI Arc to Optical converter. Should this set up work in theory? 

I haven't used the Sonos app for a while as I have been playing from Spotify to the speakers so cannot really say with confidence how long this issue has been around.  However, since using the S1 app, so I suppose since march, it has not been able to find the Sonos system.  When attempting to connect to an existing system, it prompts me to press the mute and vol+ buttons, which I do, which the app recognises me doing, but after a couple of minutes of scanning, it fails to connect. On Android it tells me it has connected and returns back to the setup screen.I have 4 1st gen play 5s which I have owned from new for around 9 years, one of which is connected via ethernet.Spotify is still able to communicate with the devices when playing via my phone and recognises the stereo pair I have, so something is working, just the official app seems to struggle.I noticed when logging into my Sonos account that the devices were last registered 14-16 march 2020 but not sure what that actually means.Any

Hoi,Ik wil opnieuw mijn sonossysteem installeren met een nieuwe wifi. Nou heb ik net mijn Sonos bridge aan de praat gekregen maar lukt het niet om mijn Sonos play 5 gen 1 er aan toe te voegen? Ik kan via de app ook niet op mijn account, systeem en services klikken? Wat doe ik fout?Ik heb de sonos play 5 gen 1 aan de kabel gedaan maar hij doet het gewoon echt niet?

189320415 diagnostics. Tried everything in the guide but the music still cuts out all the time.