Components & Architectural

All, Just spent 90 minutes on the phone with Sonos support, they had me running in circles.  Hoping for some guidance here. Long time very satisfied Sonos user, my system is old.  Bridge, (3) Connects, Connect Amp, and (5) Play:1 speakers.  The wall wart power cord for the Bridge died, so the system was without wireless connection.  No Ethernet connections in my old house, so I hauled a Connect in and attached it to the router.  System came back up in my Sonos S1 app. Questions for the forum:Do I even need to replace the Bridge with a Boost?  None of my Sonos components are near an Ethernet connections, so I suspect I do.  Or can they all just communicate on my home wifi now? If I need the Boost, is it backwards compatible with my old system, or am I better off finding a used Bridge on Ebay? I’ll start reading through the forum here and learning what Sonos has done in the past 4-5 years since I stopped paying attention.  Honestly I’ve been enjoying my system, and I couldn’t spend anoth

I have had this Sonos One for a year now with no problems, until yesterday, it couldn’t be found on Spotify, I tried turning the speaker off, nothing, deleted and re downloaded Spotify, nothing, restart router, nothing, I then go to the app, and it does an update, but then it says it can’t connect to Sonos, then I see there is a new app, I download that, it has me do the update again, but it still says cannot connect after doing the update, I have plugged it directly into the router and it will play music through the app but nothing else, and as soon as it’s unplugged it can’t find it, I have factory reset the speaker, and tried to set it up again, and it did find the device but as soon as I tried adding it to the WiFi, it loads for about 10 minutes and then it can’t find the speaker anymore. I don’t have any other ideas on what I can possibly do or what could be making it suddenly not work. Any help or ideas is greatly appreciated.

Hi all…I recently replaced a Connect with a Port in order to be able to play music via AirPlay to a pair of Play:1s in the same physical room (my old setup: I would AirPlay to an Airport Express that sent audio through an amplifier to a Connect that then talked to the Play:1s. Complicated but it did work).Using the guidance here I did the following:Created a Room for the Port and a Room for the pair of Play:1s Enabled Group Non-AirPlay Products in settings. Created a Group for the above two Rooms.The good news is that I can get this setup to work in order to stream music from a browser over AirPlay, as desired (I sometimes use a web-based streaming service that Sonos doesn’t support). However, the experience is incredibly clunky: the grouping must be maintained from the macOS desktop Sonos client (S2 groups on iOS do not work), the Group gets unpaired all the time, and often the Port can’t be selected as an output option from macOS Sound settings. Basically I have to go into the Sonos

My Play 5 gen1 no longer has any audio. It was a rapid decline. Initially the volume would rise and fall on its own and then cut out. It’s not muted. The control centre recognises the speaker as Scullery so it is connected to the group. The volume can be adjusted via the app or control but has no effect on the actual speaker. The other 7 speakers on the system are all ok.  can this be age related as it is about 7-8 years old….. ?if it’s a fault can it be repaired? 

I have a playbase and two play:1 for surround. Soundbase stopped working yesterday. To fix it I’ve tried:• Restart devices• restart router• update the app• update speakers• hard reset speakers and re-add to system• playbase giving me issues with the wi-fi config (connection error/unplug power cord/not connecting to mobile, etc)• ethernet cable on playbase to finish config. Worked fine• re-configure surround group• plug the Ethernet cable off and playbase disappears. No solution.So basically the playbase has stopped working via Wi-Fi and I can’t do anything else to fix it.nothing has changed in my setup that could cause this issues. Rebooted my router many times. Spend multiple hours trying different things and still no solution.any suggestions?

One of my speakers was missing last night and only a reboot would make it come back (lost my queue ).I checked my matrix today and see lots of red on the left.I’ve not made any changes recently that I can recall.Everything is connected on Sonosnet and it is the Connect that is hard wired.Anything obvious from the above where it could be breaking down?Sonos is on Channel 6 and home WiFi is on Channel 1Diagnostics:1534865620EDIT: Sorry for typo in title.

I suspect that my Port is causing problems. I am able to “cast” music to it from my iPhone (e.g. from the Amazon Music app) but it is not playing when I attempt to start music directly from the Sonos App. It appears as though it is working on the app - for example, when I play music through all my speakers and they are all playing on the app (little verticle lines going up and down next to each room/speaker) but no sound comes from the Port.  I frequently get the “Unable to connect to a device. Try again later.” error message when navigating the app.  I’ve tried checking for system updates (it says it’s up to date), updating the app (current version 12.2.2), unplugging/re-plugging the Port from the system…  Thanks for the help, I hope!

Quand j’installe ma boots , je perds dans le système toutes mes enceintes à l’exception de la move.Je n’arrive pas à les reconnecter même après les avoir réinitialisées avec les paramètres d’usines.Quand je coupe la boots, ma configuration initial réapparait.J’ai l’impression sur le réseau Wifi générer par la boot n’est pas associée au enceints ?Qui peut m’aider ?

Noticed recently that we weren't able to adjust volume with our remote control that was linked to Playbar. Current orientation is on the wall. The forward facing IR stopped flashing when trying to change volume. After further inspection, the volume was changing, but the bottom IR sensor was flashing. I'm interpreting this to mean the Playbar is confused on its orientation. We haven't moved it changed anything recently. It just started happening. Anyone know how to manually enforced orientation? 

hi there Sonos Community, I’m getting the error message above when I play through the speaker via the Sonos phone App while another phone in the house listens to Spotify (but not through Sonos, just through Spotify). We have separate Spotify accounts.  What is happening here? Thanks JJ    

It seems I’m stuck. Sonos has worked well for years with my sonos connect hard wired and everything else connecting via this.  this summer I purchased a Move for the only room without sonos in it and have just had problems since as so I’ve found out, it doesn’t connect to the sonos network. I have to have range extenders or the like or I simply don’t get Wi-fi coverage throughout the house. I have a DrayTek router supplied by work for VPN so that can’t be changed. From what I’ve gathered mesh Wi-fi (which the router supports) won’t work with sonos. So I’m stuck with one room never being able to stream the same time as the others, which to my mind is the main reason I went with sonos to begin with.  why doesn’t move support the sonos network?Any other ideas about what I can try? I can’t even buy a boost as this is fir sonos network I gather. 

Hello,Since I upgrade my App to Sonos 1, I can’t reconnect my Play 3 and Play 1. It works until I connect them to the Sonos WIFi and then the system can’t find them after pushing + and start/pause.can someone tell me whats wrong ? Thankscarole

I recently purchased a SAMSUNG - QE65Q700TATXXU. I’ve connected it directly with an optical cable to my Sonos Playbar which has two one speakers as rears (gen2).I’m experiencing a lip sync issues when using Sky Q - has anyone else experienced this?

Posting this in case it can help someone else with a similar situation.Background: 8 Sonos components in the house. A mix of legacy Connect, Connect:AMP, a newer model Connect:AMP, several Sonos Play:1 and Sonos One’s. All on Sonos S1, all on WM:1 (House Wifi) network.Netgear Orbi RBR50 router and two RBS50 satellites 2.4GHz Channel 1.Everything was working GREAT for YEARS.Then, I added a 9th speaker, a Sonos Move. This is where it starts getting weird.Speakers start dropping off the iPhone app. My son’s iPhone app… we are looking at them side-by-side… some are on my phone, some are on his phone, some are on both, some are on neither. Sometimes they would pop back on mine and then pop off again later.I figured it was just a software update issue. 2 weeks went by and it didn't magically fix itself.Did adding the Sonos Move cause this? I still can’t way for sure if it was coincidence or not. Anyhow… the really weird part… ALL of the speakers are still showing on my wired Windows 10 PC So

I have recently updated to the sonos2 app and following all the guidance and then troubleshooting the speaks still will not play.  the app is stating that it is connected but when the music is selected to play it simply will not play.  please help

Move unresponsive with flashing white light

When I play Connect alone it comes on with occasional cut outs. The I add a zone it stops completely. If I start with another zone then add the connect it will play. I have rebooted and competed a factory reset.

I’ve followed all the steps, numerous times, sent emails (nothing), submitted diagnostics loads of times (nothing), tried ringing (nothing). The old app was fine but the new one is just haphazard in finding my system. I’ve changed and upgraded routers to improve connection, reset and factory reset all the devices, works fine one minute and not the next. Everything else in the house works fine. It’s just sonos device connection since the launch of the new app that’s unreliable and frankly driving me away. any help?

I have a Verizon Fios box hooked up to my TV. I have used Sonos for years and I have used both at the same time for years. I'll have music on while someone is watching TV. Just recently now , when the tv is on, and I start sonos app the tv goes to a blank blue screen. My apple tv works but the verizon fios box does not. Now while I'm actively investigating this, I find that once the screen goes blue and I shut down the sonos app the verizon box has to be turned off then back on for it to function normally. Not sure when this started to happen. I update my BigSur OS when apple sends around the updates and I'm wondering if that has something to do with this. Does anyone have any ideas?

Came home today to find my Sonos will no longer work. It won't play music, all services have disappeared and cannot be added. Worked last night. 

Bonjour, Je viens d’installer une Beam, j’ai ajouté le service Sonos Radio, mais j’ai ec message lorsque je veux lire une station Impossible de lire “***** le compte service associé est introuvable dans votre système SONOS

When streaming audio from a browser using iPhone and airplay (primarily referring to YouTube), the audio stops if the browser is minimized or phone is locked.  Are there settings that can be changed in iPhone or Sonos to prevent this?

I have a house with an S1 setup with 3 amps, 3 play 1 and a move. It also had a Sonons One that i have now tried to install in a flat i own where i have a sonos s2 setup (beam plus ikea speaker). I tried to add the Sonos One but it does not appear in the S2 app. If I run the S1 app it detects the existing S2 system and only allows me to continue on S2. I tried factory reset on sonos one and restart in wired mode but without success. Any suggestions..?

Hi there.  My speakers keep going out of sync.  I’ve followed all self helps inc creating own wifi channels and regrouping speakers but keep doing it.  The support diagnostic number the last time they faulted is: 146769554.   can you please help?  They’ve not always done this, but this problem has been persistent for last 12 months and is getting on my nerves now :(thanks.

I followed the instructions from here; https://support.sonos.com/s/article/1096?language=en_US.  (unplug, hold play/pause button, plug-in, hold until orange-white blinking) The light went through various speed of blinking / fading, and then turned off, after about 5 minutes of holding down the play button.  It did not flash orange and white.  I tried this many times, with long periods of no power. An earlier troubleshooting conversation here:suggests that the playbase has a Connect button, but does not explain where.  The support comment says to look at the page referenced above and to “See pictures (click the inserts) for the location of the Connect Button.”  I don’t see any pictures on page and don’t know what “inserts” are.  I don’t see any clickable links.  Does Playbase have a Connect button?  Any other suggestions?