Components & Architectural

I had hoped to get support directly from Sonos Customer Support, but it does not appear they are taking calls right now, likely due to some customer support Armageddon event like the one I am experiencing.Two days ago, my speakers have just stopped working. When I attempt to hit play, I see the error message: “Unable to play … Unable to Connect to XYZ”, the app flashes (reloads), and basically gives me a big FU. In the error logs, I am seeing errors such as this: “10/31/20, 11:23 AMUnable to play 'KPCC' - unable to connect to TuneIn.” It doesn't appear to matter what I attempt to stream or playback.The speakers are connected to my Wifi AP with excellent signal strength, the internet is working fine, and no recent configuration changes have been made on any of my network gear. I tried rebooting all of the systems, but not reset them, unaware of what data I might be losing if I do. I am pretty network and systems savvy but there is just no easy way to diagnose these black boxes. I suspec

Just added 2 Sonos SL as surrounds in my family room paired with playbase and sub.  I previously had play 3 surrounds in the room but moved to a new room when i bought the SL’s.  I have a single Sonos One hardwired in another room and all other Sonos devices (12) are wireless.  In general my system is very robust and the play 3’s worked well and still work well in the new room.  When I installed the 2 new SL’s the audio is breaking up when using airplay and sometimes drops out entirely with audio only coming from the playbase.  Happens at the very beginning of any airplay session and when changing tracks using Apple Music from my iPhone.  When playing through the Sonos app using music services no issues.  Any ideas on how to solve?  I’ve already tried restarting my network (Eero), updated and restarted my iPhone.

Hi, i bought a sonos move, playbar and a sub 6 month ago. It worked perfect together. We moved to a new apartment a few months ago and now i cant see the playbar and the the sub together with the move. Sometimes i can see the three products but i cant play them together and most of the time i just cant find the playbar and the sub. What can be the reason? Maybe a low quality of wifi connection?? 

Added boost and tv goes to white screen. Cable tv works fine if I power off the Boost. Turn tv on plug in Boost and white screen comes within minutes. Obviously Boost is impacting cable tv signal but how do I fix it? No problem with previous sonos product.

I’ve recently added a ZP90 to my network.  Sine then I’ve been having terrible problems with packet loss,  loss, especially to anything leaving the network, going outside.  Internally I’ve noticed that it seems to take several packets to “wake up” the network. I thought ATT was the problem and they have been out, put in a new modem and cleaned up a couple of bride taps.  Always good to do, but the problem stayed.  I pulled everything from the system and no loss to external pings, , pulled everything back in except SONOS ZP90 and still a problem. I switched etherent ports on the back and no errors now.  I don’t find any documentation calling one IN and the other OUT, but it appears to be so.Any information on this?  I need to make sure that I stay stable. Mike S. 

I just got a new phone, and for some reason the same day my Sonos system breaks (Unable to play through Spotify on my laptop). I have tried to connect to my system with my new phone without any luck. So Instead I have began resetting my speakers and trying to create a new system. Now, the application can find my speakers, but when I press ‘go to device settings’ after having pressed ‘install this product’ during the device setup. Nothing happends, the button press registers but then nothing further happends. I did not have these issues on my old Iphone 8 but I don’t have access to that one anymore. How would one resolve this? I have Sonos Play:1 speakers if that is helpful and I am using the Sonos S1 app.

One of my surround sound speakers (one) is crackling. I have tried unpairing and re-pairing and moving the speaker to see in anything next to it is interfering. Diagnostic number 346009813.

Ever since I purchased my sonos playbar 3 years ago, the sound drops from the LG TV. It used to only happen once every couple of weeks, either watching TV, PlayStation or netflix through the WebOS. Now it seems to be happening 3 or 4 times a day. It is connected via optical cable. This cable has been replaced but it still happens. Are we able to update the firmware or something on my playbar? Or run some sort of diagnostic?

I love Sonos. I have at least 15 products. Everything was fine until I tried to switch to S2. It didn’t recognize my very simple system at my beach house (one play:3 in the bedroom and two play:5 gen 2’s in the living room.  I must have connected a component via Ethernet ten times already. I’ve rebooted, reset, initialized, you name it. My most recent attempt was to connect the play:3 directly to the router. It’s still there. Then I tried incorporating the two play 5’s. It can’t find them. Then I tried to find my speaker. It can’t find the Sonos WiFi.  I’m striking out.  I was on hold for 45 minutes with Sonos, then we were beginning the troubleshooting. Cecil said he’d call back if disconnected. We were disconnected once and he did call back. Then we have disconnected again and he never called back. Now it’s day two and I’ve been on hold now another 20 minutes.  Cmon Sonos, don’t get too big I provide quality support.  This &**cks. I never should have upgraded. I’m lost.  

I just bought a couple One SL’s to set up surround sound and I’m encountering a incredibly loud buzzing/almost feedback sound from one of them that completely cuts out the audio. Right now the LED is flashing orange and white. I’m assuming I just have a fault speaker but I’d like confirmation/further detail on what the issue is if possible.I sent in two diagnostics immediately after the buzzing happened. Numbers are: 1704120026917381552 Thanks!

Hi, Wondering if you could assist, my Sonos One speakers are attached to my Sonos Beam for the surround sound. Recently my left Sonos One has started to crackle / static sound when TV is muted or switched off.I have repositioned the speaker and re-tuned it several times but it has not solved the issue.I have run diagnostics with the reference: 528283216

So I dove in and bought my first Sonos product this year and in July I picked up my Five. I have loved this speaker these past 3 months, but recently a couple of songs I’ve been listening to, I have noticed a rattling type sound, and I think it’s with certain bass frequencies. The rattle is like the casing/ housing is shaking. On my five, I use a flat EQ, all zeroes, I have setup the Trueplay and I prefer Loudness on.the 2 sounds I’ve noticed it on are:Deftones - Passenger (Mike Shinoda Remix)Kalley - Alabaster Heartboth through the Spotify service, selected through the Sonos V2 app.Also I don’t usually get higher than 50% on the volume, and I use the speaker alone in the horizontal position. Anybody have a similar experience, or have suggestions to change settings? Is the thing damaged/ can it be fixed? Really hope to fix this issue, since I have already ordered my next product, a Sonos refurbished Playbar is on the way from Beat Buy. 

Ever since I upgraded IOS devices to 14.2, Pandora has become unusable. Songs not found, cannot play errors, lack of continuous play, glitchy connectivity.Spotify works fine.Am using the current version of S@ and have restarted speakers, phones, and IOS devices, no change.please help!

For all that is holy, bring back the ability to reboot a Sonos device via a web browser. Left stereo paired Sonos Play:1 plays sound. Right stereo paired Sonos Play:1 is silent. The only thing that fixed the right stereo paired Sonos Play:1 was to power cycle the Sonos Connect. Shouldn't need to schlep across the house to unplug a power cable, and spend an eternity trying to plug it back in, when the device is already connected to the network. Let me reboot it from my computer. Let me reboot it from my tablet. Do I really need to buy a WeMo outlet to accomplish this? Setup... Router -> (ethernet) Sonos Connect -> (SonosNet) 2 - Sonos Play:1s (stereo paired)

I picked up a Boost to replace my Play:3 I had wired into my router. I don’t need a speaker in the room my router is in, so I figured I’d buy the one thing that is designed specifically to create a strong Sonosnet network.Well, it’s horrible. It can’t handle the audio from my turntable for more than 5 seconds without crapping out.Previously with the Play:3 connected to the router, I got zero drop outs, even while sending the audio to all 6 speakers throughout the house. Rock solid.The boost was in the exact same place the Play:3 was when testing it.What am I missing here?For the record my system is:Turntable audio into a Port. Play:3 Ethernet to router. Then I have a Play:5 gen 2 one room away, paired Play:1s two rooms away, a Move about the same distance, and then a Play:1 all the way at the end of the house. No dropouts anywhere when the Play:3 is wired.  Diagnostic code: 1808594896

Connect:Amp audio cuts out for 10-15 seconds about once a day.Diagnostics sent - Conf #682138766I’ve seen other questions similar to mine, but I can add that this issue started immediately after the update to S2.  I have 4 Connect:Amps in my setup, and I only notice this consistently on one - “Lv Rm/Kitchen”.  I don’t know if this is happening on other Connect:Amps or other devices, because this is the zone we use every day.  I don’t see the problem on the PlayBar/Sub or Play5 which are used quite a bit.  The PlayBar/Sub mainly use the optical input from TV.After the S2 update, I had a lot of problems with audio cutting out, pausing, and difficulty with grouping taking a while or not working.  Then after a software update, most of the issues went away.  But about once a day (we have music playing on this device 3-4 hours a day) the audio just cuts out for about 10-15 seconds and comes back on with no interaction from me.  I can’t even catch it in time to look at the app or the device t

There is a significant difference in volume when switching from TV to music on my Beam.The TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both. I have the TV on fixed volume. It’s about a 5 year old Visio. I am using the IR Port on the Beam. I used the ARC HDMI port on the other TV and the Beam volume was very even.

6 Sonos One speakers, 1 Sonos 5.   Sonos 1 app and Sonos 2 app on 2 ipads, iphone Imac.  There started to be problems about 3 weeks ago with the music being dropped after 1-3 songs played. Now it doesn’t work at all. Speak multiple hours on the phone with tech. Turning systems and computers on and off, wifi on and off, sending reports, all kinds of stuff.  But I still have a system that doesn’t work.  Why? No one cam tell me. Is it worth that price I paid? No, not at all. Better to have an old fashion wired system that just plain works. And plays out of better quality speakers. And doesn’t have tech glitches that no one can figure out.  If anyone has a suggestion, let me know. Otherwise ( and maybe ANYWAY), I need to dump the Sonos system for something that works.

According to the support site at https://support.sonos.com/s/article/79?language=en_US ; the Sonos system supports FLAC up to 1536kbps: However, when attempting to play a FLAC 192kbps on Sonos ARC, the following error message appear on the latest Sonos player “Unable to play ‘Soundfile”- it is encoded at unsupported sample rate 192000 Hz”.Same problem with another FLAC at 176400 Hz. Anyone has seen this problem? Thanks!

I can play Pandora on all speakers together, however if I want to switch to TV in the living room none of the speakers work? Please help!!!

I have been successfully playing music on Sonos via my android phone (bought for this purpose when support for my iphone ceased).Yesterday I added some additional CDs via itunes on my Windows 10 laptop but now can’t play any tracks as I get this message each time. Help!

Hi, my Sonos connect fades out randomly for a few seconds playing any music source. One can hear the music still playing very faintly in the background. It also soemtimes gives a slight scratching sounds as it fades out or comes back in. Any ideas?

A friend asked me to repair the ac connector that snapped off on his Sonos AMP. I am USUALLY pretty adept at learning how to take something apart, but wow………..this thing is a beast. Looks like there were attempts made before me too. Easy fix, just need some assistance in how to get it open.Thank you

Hi guys,Help desperately needed - I purchased a SONOS network for use in our new business.Problem is we rent the space and only have access to Guest WiFi - the SONOS speakers cannot see each other on this network.Therefore I bought a Connect to add to the four ONE SLs and Sub (gen2).I thought that I could set up a “local” mesh network using the Connect and play the other speakers through it but how do I do this (and is it possible)?I have been told that i can get a Bluetooth transceiver and use this to make the Connect work butwhat is this and what do I connect it to? is is a temporary or permanent solution? can I set up the system using my home WIFI network and transport everything to my place of work (where it will work without WiFI?) Can I use an old router to set up a WIFI network even though it isnt connected to the internet and set up SONOS through that? Any other ideas about how I can get this to work?Many thanks in advance - If I can’t solve this I will likely return all the sp

I can’t register my Sonos move. Tried all the tips in setup