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Stout
Contributor I
December 2, 2020

Boost added and cable tv goes to white screen

  • December 2, 2020
  • 3 replies
  • 110 views

Added boost and tv goes to white screen. Cable tv works fine if I power off the Boost. Turn tv on plug in Boost and white screen comes within minutes. Obviously Boost is impacting cable tv signal but how do I fix it? No problem with previous sonos product.

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3 replies

Mark P
Mark P
Retired Sonos Staff
December 4, 2020

Hi @Stout.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

That's is very strange that the Sonos boost is affecting the signal of your TV.

How far is the boost from the tv and the cable box to the boost?

What's the model of your TV and cable provider?

Does your boost is connected directly to your router only?

Can you try to move the boost as far as you can to your tv or cable box?

If you need help with any other information, please be sure to let us know.

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StoutAuthor
Contributor I
December 5, 2020

Your advice to put distance between the the Boost and our cable box appears to have corrected our problem! 

 

Thank you very much,

 

Stout

Mark P
Mark P
Retired Sonos Staff
December 5, 2020

Hi @Stout.

Welcome, thank you for reaching back to Sonos Community.

Glad it works.

Chears.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
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