Components & Architectural

OK so kinda new to this forum thing so here goes.Whenever we are playing music (Spotify / Soundcloud / TuneIN radio) after a few minutes the PLAY:1's that are in Surround get a few milliseconds delay from the Playbar. It sounds like i'm in an old theater and that is not what I'm looking for in my own home.Playbar is wired into a gigabit switch, Sub and two PLAY:1's are wireless.Was hoping to bypass my wifi network. To clarify, Is it possible to make the Sub and PLAY:1's wirelessly connect to the playbar instead of them connecting to my wifi router?I'm almost certain that the location of the wireless router is the issue.Wiring all speakers is not possible.  What kind of info would you guys and girls need from me to help me solve this issue. :)All help is appreciated.

I have 22 various Sonos speakers through my home.  I also have a 1 Gbps Internet high speed connection with a Asus AC-5300 high end router. When all 22 speakeers are plugged in and operating my speedtest performance is about 150 mbps.  Today, I shut off 8 of the Sonos speakers.  I then did a speedtest and consistently got close to 500 mbps.  I again re-plugged in the Sonos speakers and performance dropped again to 150 mbps. Can someone tell me why Sonos speakers are so chatty that they are killing my network?

Hi.I got a Connect amp with wired ceiling speaker in kitchen along with the good old dino CR200 controller. So i got this IKEA speaker to enjoy music in living room as well.I can play music in living room using ipad, but no way using CR200.My plan was to have music both in kitchen and living room or seperate, but CR200 only allows music in kitchen.Yes i know my system is guite outdated, but itgought by using living room as active on my ipad i could use CR200 but music will still only sound in kitchen.Anyone? 

My Play:5 keeps cutting out randomly. The music in the app appears to be still playing (the time carries on) and when the play:5 comes back it is at the new timeframe (not where it cut out). If I play the same music in different rooms the music only cuts out on the Play:5

Hi, Sonos Play 5 connected via LAN, another Sonos Play 5 in another room vis WLAN.Every morning Sonos system cannot be found in the network. After speakers get disconnected from power the appear in the network.  Anderl 

Purchased a Move less than 3 weeks ago and I'm very happy with the addition to my Sonos collection, but I am not happy with the Move’s discharge of its battery when in shutdown - down to 16% after less than 2 weeks in the fully off state. Also when in standby, it wakes up unnecessarily whenever the Sonos app is opened. Any other modern battery-powered device when in shutdown (eg laptop, phone, tablet etc) will self-discharge of course, but to a much lesser extent, probably up to 10% a month, certainly not losing 84% of charge in 11 days like the Move does. It's definitely off and dead to the world (shows ‘offline’ in the app) when it is powered off (long press and chime) and when powered up from that state it takes time to reconnect to the network, which is what's expected from fully off.I have asked for a return and refund from the shop but I have been asked to submit a diagnostic by the shop in order for Sonos to determine whether it is faulty or working as designed. As I didn't see

Recently I have changes my iMac and had to re-synchronise my music with iCloud. Ever since I have done this the My Music tab within Apple Music doesn’t populate my own music anymore. I am able to listen to Radio, New and For You, however even after Reauthorise Account and deleting account My Music this still doesn’t populate.  I have called the helpdesk and they claim it has to do with issues with the iOS version I am using, a beta version. However, this is not correct, the iOS and macOS are both official released version and up to date. It has been 3 weeks now without being able to use my Sonos system to listen my personal music. By this time any synchronisation between Apple Music, iCloud and Sonos should been completed and ready for use.  Any one else seen this issues, and knowing how to resolve this? 

Just purchased a second Sonos One to create surround sound.  Plugged in and powered on.  At end of the process to connect, it stated it needed a software update.  At end of update, it had an error message that mentioned unit did not update and to unplug.  I unplugged let it sit for about 10 min and plugged back in.  Unit will not power up.  Have tried multiple outlets.  Plug is secure.  Anyone else experience this?

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. Sonos Controller App for iOS or Android From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. Sonos Desktop Controller App for Mac or PC Select Submit Diagnostics from the Help menu.

Hi all, I updated a while ago for S2 app for Android and since then I have following issue: Volume bar is too sensitive in a way that when I have all devices set for 0 (minimum) the next step (one tap for the the control) to increase the volume is already too loud. This makes controlling the volume really problematic as not able to listen Sonos with low volume at all! I tried to change the from each device the volume setting down to 30% etc. but it doesnt solve the issue.Please see attached pic which gives first sounds after off setting, where sound (rooms 30%, playbar 60% sound volume). If I go one step down, no sound at all and higher, already “loud”. Previous S1 controller would give identical sound bars much more to the right giving more space to set the volume either direction. 

Playbar will randomly start playing. No alarms set. Happens at all hours of the day. Captured a diagnostic just for third time this morning.   

I have been using Sonos One since 6 months without any problem. I started have a problem 2 weeks ago when I moved to a new flat and had to reset all the settings. I configured the device from the scratch and all looking good in terms of configuration. I use Spotify as a music service, I play music from my iPhone and send it to the device via Airplay. The problem is when I play a song after a while the device doesn’t seem to playing that song because I don’t hear anything however when I check the Spotify I see that actually the song is being played, and after like 10 seconds I start to hear the song again. So as a result I am experiencing some voice cut during the play.The router is located in the next room (almost same distance that I had in my old flat) and the device has a good coverage of WiFi signal. I use my iPhone, iPad, Macbook and smart TV in the same room, even far from the router and I don’t see any problem. I bought a WiFi repeater and put it almost next to the Sonos one and

Our Sonos Move sounds like it’s shoved in the back of a closet and covered in clothes. There is no depth to the sound anymore. The rest of the system sounds fine. Help. 

HiIf anyone can help...I have used Spotify for a couple of years.Just bought a Sonos One SL and downloaded the Sonos App.I transferred my Spotify stuff into the Sonos App.. This includes a couple of my own playlists.When I press ‘play’ or ‘shuffle’ to access my playlists, a message comes up, ‘Unable to add songs to the Queue’. Therefore, I am not able to listen to my playlists!Does anyone know what I can do about this? It seems a strange problem. Thanks for your time.D

Just this year, My Play 1 has started to interrupt songs.  I am using it wirelessly, on Holiday FM radio channel.  This has never happened before.  I’ve checked my download speed and it is 5 mpbs.  But the speed has never been a problem in the past.  I am now ready to sell it for 25 $ and buy a BOSE. Nabil

My Sonos Connect (gen 1) has been disconnecting after 15-20 minutes of use, and gives the unable to connect to Sonos error. This has been happening off and on for the last few months. Any suggestions on how to fix? The diagnostics number is 81727249. 

Hello, I hope someone can help. I have a Sonos Arc and two Sonos ones in my living room, which are all connected to make a surround sound system. Recently our wifi router was upgraded. When I reconnected  only the arc connected to the wifi network. The Arc now has 3 dots, but the two speakers have a solid white line and no sound. I just can't seem to find a way to connect the speakers. Apologies to all if the answers is blinding obvious.

My music stops playing on Sonos speakers and reverts back to the Line-In on the Play 5. It’s completely random. Sometimes it won’t do it for hours, sometimes it does it every song.Sonos is convinced it’s wireless interference. I suggested what I think is the problem but they did not think it was the case.This issue is present in multiple streaming services from multiple devices. I have removed the Wi-Fi pods from my home. Issue is still present. I have cabled one speaker with ethernet and the rest joined the SonosNet (which I won’t be able to do regularly due to the nature of my home). The issue is still present. I have a record player connected to a pre-amp which is connected to the Play 5. How is it possible that the preamp is triggering the Play 5 to think it should use Line-In, thus - stopping the streaming service from playing music? Even though nothing is playing on the turntable? Unplugging the pre-amp appears to have fixed the issue. Turning off Autoplay but leaving it powered

Hi,Just installed a Asus Aimesh Wi-Fi system based on 2x XT8 routers.After that my Sonos speakers dissapears from time to time and playing music works a couper of second or minutes before stoppning.Ive reserved IP addresses for all sonos speakers, but that did not solve it either.Ive also factory reset a couper of speakers, but still the same. All my other devices works flawless on Wi-Fi.Any one else experiance this?

Having issue with music service from Spotify keeps dropping and hard to initialise to play.Have Sonos ConnectAmp, Sonos 3 and 5 with two new Symfonisk.One symfonisk is more difficult than the other, this keeps me thinking if this is a HW issue rater than SW issue.Wifi coverage is good with Aruba Instant. Sometimes the app opens on iPhone with only Sonos Connect:Amp as choice.Sonos Case ID = 509267816 and 394517229

I have a Beam connected via wired (router -> relay -> Beam). Plus a Sonos 3, also wired (router -> Sonos 3). The house has a WiFi network from the router and it all works fine.I'm trying to connect another Beam which is in a garden room, that has a wired TP Link bridge (router -> TP Link -> Beam). The TP Link also has a wireless network, that has a different name to the house.I'd expected the Beam to be found by the Sonos system, because they're all wired to the router. But no joy - when my phone is connected to the garden room WiFi network, it can't find my Sonos system. I'd settle for creating a new Sonos system for the new Beam, it doesn't need to interact with the other Sonos products.I managed to get it working by setting the new Beam up wirelessly in the house, then moving it to the garden room. But when I'm on the garden room network, the Sonos app sometimes finds the Beam (but not the other products), or can't see any products. The hit and miss Sonos system conne

I was having app connectivity issues so decided to upgrade to S2. Since then nothing but problems. through the app my speakers are rarely found, but they are through Spotify!whenever I open the app most of the lists are greyed out, and after 30 seconds or so it says it is unable to find my system; but Spotify finds it!As I’m typing this my speakers are going on and off.I’ve ripped the boost out of the router but the speakers are still playing intermittently and I can’t stop the music!!!!I invested in a boost some months ago and all my issues were resolved…...until I “upgraded” to S2.  any ideas?

I have 5 Sonos speakers (2 stereo pairs of  Sonos Play 1’s and a single Sonos One) on a Tenda mesh network (because of the stone walls) with a Sonos Boost (set on Channel 1 with no other traffic on Channel1). Our house is a 200 year old stone cottage with thick walls The music sources are a Cocktail Audio streamer (acting like a NAS) and from Plex. The system has become virtually unusable, with constant drop outs and error messages saying the network speed is too slow to buffer, and that the system cannot access the Cocktail Audio or Plex on the network.I am using the S1 controller.The system was working fine, but suddenly it has become awful. Internet in our rural area is so-so (around 10 Mbps with the occasional drop out) but generally usable for most things.Does anyone have any thoughts on what might be happening and if there is anything I can do to help matters. I thought the Boost would fix things, but seemingly not.

Just got a new Sony tv and Sonos playbar from Costco.  Every time I try and sync the tv remote it doesn’t line up properly (ie when tv volume is at zero you and still hear sound from play bar). Other times it is very soft from playbar while tv is at high levels - ie over 50 (of 100) on tv.  I was doing this with an Apple TV remote and read in the forums better to factory reset and set up with actual tv remote then use Apple TV after the fact.  None of this seemed to resolve the issue. :/  Appreciate any thoughts you have. 

I have two Sonos One (a year old), and an older Connect (I can’t figure out what generation but it’s at least 3 years old, I would guess), and connect via iOS (running 14.3) as well as desktop. I was connecting just fine, then the Ones kept having issues, dropping off the network, no longer able to play. I connected all of my devices to ethernet cable and reconnected them to the network. This worked for a while, then stopped again. The only machine that would work consistently was the Connect. I tried switching wifi, turning off the security for that wifi, which i had read as a possible solution, and again, works a bit then not.I connected the Connect to ethernet, and all of a sudden, my issues seemed to go away. I can’t keep the ethernet connected since it’s in another room, but it got me wondering about the system maybe seeing the Connect as the primary hub for my system, and if it was connected,the others could be too? Since the other devices have a microphone and the Connect does n