Components & Architectural

So I was having a nightmare with the sonos app after adding Roam. Literally zero speakers showing up - no playbar, Play 1’s or Roam.  Did all the usual - unplugged/replugged in speakers, switched router off and on, etc. Nothing worked. However, noticed my wife was having no issues - exact same model of phone and version of the app.  this led me to my own device so I went into the setting and did a reset on the network settings, rejoined the WiFi network and now everything is as it should be.  thought it useful to share as its good when these rabbit holes actually have a simple fix!

I have since day 1 issue when playing flac Hifi music (Tidal, Deezer, flac files on my phone).I have 2x sonos five, 2x sonos one.The issue is EXTREME unsync music and rooms drops every single times when i select new music or if i forward and backward the musicI tried tons and tons of things that do not solve the issue at all.The only solution i found is to plug every sonos speakers on ethernet cable OR  use MAXIMUM 2 speakers AT same time. If i play with more than 2 speakers, the issue come back again without ETHERNET cables.These are the things that i tried yet.-Try with SONOS Boost device enabled.-Try with sonos boost and 1 wired speakers.-Try with sonos boost and 2  wired speakers.-Try without sonos boost with 2 wired speakers.-Try to move sonos boost closer to my room, and farther.-Try to move speakers anothers places.-Try to change the router for a brand new one, with satellite lastest 6TH generation.-Change IP adress.-Tried all available routers channels into sonos app.-Tried all

I experiment audio delay with my sonos five speakers when watching tv, even with 75ms enabled in settings (the minimum). My audio cable is AUX 3.5mmI know that because when i turn on my tv sound, they are not sync at all. I also know that sonos cannot reduce lower than 75ms buffer size to avoid dropouts.So if i connect every speakers on ethernet cables it should not create any dropouts even at 1ms… So the big question is: Why sonos do not offer the choice to the custumer to choose what buffer we want to. If i wire everythings on ethernet cable that will be useless BECAUSE the only option will remains 75ms anyway?? So it will not improve at all even on ethernet cables...

I been with you for 20 years and you have wiped the whole good image of your company out with one update.I done as you said to put my products to factory settings that had been upgraded to S2 so i could use them back on S1.Now your S1 add product is in light grey.When i click on to re add my products it asks me to update again.You seriously are killing your loyal customers as i am now looking to completely change to other easily usable systems.I just wont be updating anything of yours at all .Talk about short sighted..Lets see the snowflakes work this one out!

I have a Play:5 that stopped working so I did a factory reset.  I can get through the setup process (connecting to Play:5 wifi, finalizing setup). At the end of the process the app says that the speaker was added but may not show up under system.  And something like: Unplug speaker and plug back in to finalize setup under system tab. However, unplugging it does nothing and the speaker is still unavailable.

I’ve communicated several times with Sonos CS, email and phone.   I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing!  I’m beginning to think I’m being worn down so I just go away.  Anyone else having this issue?  

Hi,Using Sonos S2 app on Android 10.I used to be able to tap the volume slider either side of the marker and it would adjust the volume a small amount each time. This no longer works, has this feature been removed or is it just me?Also when I have speakers grouped, if I want to adjust the volume of only one of the speakers in the group, I can no longer tap the volume marker, get a pop up and then adjust the individual speaker - I have to drag the slider to get the pop up - which is a pain as it adjusts the volume of all the speakers at first so I can access an individual.Tried uninstalling and reinstall with no luck.Thanks     

I am trying to play music from a turntable as line-in to a Sonos Five, and have the music play through all my Sonos speakers in stereo mode.***I have a Sonos Five speaker in one room with a line-in turntable (Den).  In another room I have an ARC, SUB, 2 Sonos one SLs  set up as surround. (FAMILY).In the Family room, the Sonos SL speakers will go into surround sound setting automatically when playing a movie, and switch to stereo speakers when streaming music.However, if I group the room DEN with the room FAMILY, the Sonos SL speakers stay in surround sound setting even when playing music.I am not able to directly add the Sonos Five speaker to the FAMILY home theater room.  And I am hoping that I don’t have to keep manually moving the Sonos SL speakers to other rooms for the purpose of using them as stereo speakers when playing the turntable.Has anyone been able to overcome this issue?    

error 1101.3 out of my 4 songs products wont update giving. error code 1101i have re set router. deleted and reinstalled app still the same.anyone any ideas. 

I have recently upgraded my iMac and it came with Big Sur 11.2.3. When opening my Sonos desktop app and trying to connect to our system i get the following. The nearest speaker is about 8 feet away. The firewall is offI have trieduninstalling and reinstalling the app turning the computer off/on resetting the router - when i did this is recognised the system but when i quit the app and re-opened it was back to the message aboveThe system works fine on my iPhone, my partners iMac (Catalina) and other bits if kit...so it seems a Big Sur problem. Any suggestions? Thanks

Hello, when I use the spotify application to listen to music from my iphone, I try to turn the volume up or down but it doesn't work .. I see the green volume bar go up and down but the sound always stays at the same intensity ... I am not the only one with this problem, a friend also has the same problem! someone to solve this problem? thank you so much! I use the Sonos Play 1 ...

Hello,As i stated before, after adding some music to the sonos playlist from my cloud home, after a while sonos stop playing and shows the message that have lost the connection to My Cloud Home.After that error i check and the disk is available and i can acess the files on explorer or my cloud app.What could it be?

Greetings!   My system includes:1 x Connect (ZP90) (connected to LAN via ethernet)2 x Connect:Amp (ZP120)  All running S1 with the latest firmware and software.   Some time ago I start observing the following behaviour.  If I start playback on Connect it plays fine. Once I group Connect with a single or both Connect:Amps then Connect stops playing. If I ungroup Connect, then it continues normal playback. Anyway Connect:Amps play correctly if grouped. The issue first appeared back in 2012 and then Sonos technical support suggested to go :1400/advconfig.htm and set FirstZP to Enabled and :1400/reboot. Currently the trick doesn’t do its job. Any other ideas on how to overcome the issue? Thank you.

Hi there,  I have two play ones and a beam, all run wirelessly. App has stopped working, surrounds and beam still working, but had to turn off surrounds last night as the app not responding so I couldn’t turn bass down etc…….;((…….have done the usual, power off to speakers and beam, disconnected router, got it all working and this morning app won’t load again…...Spotify can’t find the lounge option to play music ……..aaaaaaaaaaghhhhhhhh any ideas …...thanks for reading …...🤬🤬🤬 kevin…....  

Well after 18mths of “reasonable” success with BBC radio via Alexa and BBC Sounds skill, all has now ended! Was my success out of the norm as I see the BBC and Sonos don't appear to be talking, and no matter what I try Alexa tells me despondently to try again in a little while!Tech should not be this problematic and I’m not pleased that the BBC keep telling me to listen to everything on the Sounds App. Email to the BBC next?

It doesn’t automatically update in the background and continue to work flawlessly like every other electronic device I own. Instead it updated through WiFi, then it loses the WiFi signal it just used to update and makes you plug a speaker in to the router in order to reestablish a WiFi connection?!??! How does that make any sense? I’m always trouble shooting this dinosaur of a system. It’s literally the most frustrating piece of technology in my house, actually in my life. EVERYTHING works better than Sonos. And EVERYONE I know hates it. Grrrrr. Back to listening to music through Bluetooth for now because I don’t want to troubleshoot this stupid Sonos system AGAIN. 

Bonjour,J’ai plusieurs enceintes sonos, et l’une d’entre elles, une sonos one, ne répond pas correctement aux demandes vocales avec google assistant.Elle répond bien pour ouvrir/fermer les volets et allumer/éteindre les lumières, par contre lorsque je lui demande de lire un contenu (france-info sur tune-in ou une chanson sur spotify, elle m’indique : “je ne peux pas lire ce contenu sur cet appareil, mais vous pouvez me demander de le faire sur un de vos autre appareils.”Je n’ai pas ce problème avec les autres.J’ai désinstallé et réinstallé l’assistant google sur cette enceinte mais rien n’y fait.Avez-vous des suggestions? merci,

I do not use voice activation for anything in my home.  But I do have a couple Sonos one with built in voice control.  I have never attempted to use it, but today, without opening an app on any of my devices, i pushed the play button on a One and it began to play an amazing playlist quite compatible withy my emerging tastes.  I have no apps open on any device and in fact powered down all of my devices just to see the effect.  No effect.  The One continues to play without interruption.  What is the input directing the One to play?

Same problems everyone else seems to have.... set it up, worked for a few minutes... popped an error. Will not work with Xfinity now.... tried reading all the suggestions here, just made me more upset that my gear I paid good money for will not work now.

Hi, my app updated the other day, since then i can very rarely connect to the sonos.The only ways to get it working is an ethernet cable or reboot the router. Once the router reboots i can see the system in the app for a few minutes until it looses it again. The sonos will continue to play whatever was loaded up but it wont let me connect from the app. I sat for half an hour with the sonos rep on the live chat the other day fiddling with the routers internet settings and while it worked when he was on the phone, it lost it a few minutes later. This is really annoying. The system has never had any issues, iv been using it for 4years now. The last few days have been difficult with no music. Please help

Sonos Play:5 Gen 2.  (Version 13).  Play5 is configured to auto detect line in.Speaker unplugged and moved to an area with no wifi.  Speaker plugged in.      Phone sourcing to Aux in produces music (all is good).     Pause play on phone. Restart play on phone, no music from Play5. Unplug of phone confirms sounds is playing from phone  Plug phone back in to Play5, reboot phone (tic, toc, tic, toc) On boot, music plays.  Questions -- Can the color of the Play5 indicators provide clue to issue?  Is there a way to force the Play5 to recapture the stream from Aux input? I assume Play5 sees Aux input gone, and does not re-acquire aux input stream when it restarts.  Is there a method to allow music to pause on the iphone and restart (without the long, long reboot of the iphone)?   

Hi, hope you can help. I found an old topic regarding this where you state that the phone is a remote and shouldn't affect the playing, but.If I get in to my car and the phone connects to the car hifi music stops. Playing any source.Next, working from home phone calls I connect my Jabra 75t earbuds the music stops.I can just start again but a bit anoing.This also happens when in my sommerhouse, on different internet an separate move.

I reacently bought Sonos Arc, 2x One SL, 2 Ikea Symfonisk bookshelf and a Gen 3 sub.The system is awesome and i love it.But every time i come home from work, and start playing music on the kitchen (2x Symfonisk (placed on the kitchen) and the sub (placed in the livingroom)), only 1 Symfonisk speaker starts playing. After 30-60 sec the sub starts, and after additional 30-60 sec the last Symfonisk starts.Is this normal ? Or is there something i can do to make the whole system start at once?

We cooked up a video that goes over some basic troubleshooting. Hopefully this is helpful. NOTE: This is not a virus. https://www.youtube.com/watch?v=Ahb2_UTJabw&t=55s Thanks,ATD

Been having issues playing tracks stored on the WD NAS drive. Current setup is Sonos boost wired to a switch hanging of the 1st Tenda Nova MW6 node. NAS is also plugged into this switch. The Nova is configured as DHCP (192.168.5.xxx) with the BT Smart Hub 2 running a separate network (192.168.1.xxx)The Sonos app sees all the tracks on the NAS drive but when you try to add one… I get the 701 error. This happens on laptop with the PC controller and the Sons App v2. Diagnostic ID submitted 1966860740 Thank-you in advance. Kind regards,