Contributor I

app not working

Forum|Forum|5 years ago
April 9, 2021
10 replies
123 views

Hi there, I have two play ones and a beam, all run wirelessly. App has stopped working, surrounds and beam still working, but had to turn off surrounds last night as the app not responding so I couldn’t turn bass down etc…….;((…….have done the usual, power off to speakers and beam, disconnected router, got it all working and this morning app won’t load again…...Spotify can’t find the lounge option to play music ……..aaaaaaaaaaghhhhhhhh

any ideas …...thanks for reading …...🤬🤬🤬

kevin…....

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C

ClausN

Check that app permissions have been granted. They may have changed if your controller has updated the operating system: https://support.sonos.com/s/article/3092?language=en_US

If you use iPhone/iPad try disabling “Private address”: https://support.apple.com/en-us/HT211227

K

KevinF123Author

Contributor I

Hi there,

Thanks very much, will read later and re connect and figures crossed 🤞🏿…….…

Cheers Kevin😎

UKMedia

Also, please reboot your mobile device. :grinning:

Remember: Sometimes Red Wine helps :)

K

KevinF123Author

Contributor I

Thanks both;)))……..fixed it for the night and morning

and now not working again……..have to turn power off to speakers and router and then search for them all again …….aaaaaaaghhhhhhhh…….tried deleting app as well and reinstalling, and re booting phone …..

anyone else ……...love the speakers but ……….🤬🤯🤬🤯🤬🤯🤬

Cheers Kevin……..

C

ClausN

Most likely your network is causing this. Have you made any changes to your network, e.g. adding a mesh, wifi extender or similar?

If your router broadcasts both 2,4 GHz and 5 GHz try disabling 5 GHz. Some users with similar problems have done so with success.

If possible try wiring the Beam with an ethernet cable.

Could be worth reading this article about wifi interference, too: https://support.sonos.com/s/article/3286?language=en_US

K

KevinF123Author

Contributor I

Thanks again, will look at the router first I think, very strange ……..nothing changed or added, IOS update on the phone 📱?!?!?……

beam long way from the router but might try that as well…..

cheers Kevin

C

ClausN

Did you deactivate “Private address” as I suggested?

If nothing helps submit a diagnostic, post the number here and wait for a Sonos representative to look into it, or call Sonos Support to discuss the diagnostic.