Skip to main content
Contributor I
February 19, 2021

Incremental volume control (tap slider) not working any more

  • February 19, 2021
  • 20 replies
  • 417 views

Hi,

Using Sonos S2 app on Android 10.

I used to be able to tap the volume slider either side of the marker and it would adjust the volume a small amount each time. This no longer works, has this feature been removed or is it just me?

Also when I have speakers grouped, if I want to adjust the volume of only one of the speakers in the group, I can no longer tap the volume marker, get a pop up and then adjust the individual speaker - I have to drag the slider to get the pop up - which is a pain as it adjusts the volume of all the speakers at first so I can access an individual.

Tried uninstalling and reinstall with no luck.

Thanks

 

 

 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

20 replies

February 19, 2021

Hi. Also running Android 10 and all still fine for me. I suggest you first try just power cycling your speakers. Probably just a comms glitch.

Lyricist III
March 27, 2021

I have exactly the same problem. An interesting fact of the matter is, that this affects only my phone. With my wife's phone this function still works. I think this rules out power cycling the speakers as a possible solution. I also reset the app a couple of times, cleared the cache and app data and finally completely reinstalled the app. Obviously without any success. The sonos support did not bother to reply my request for information.

March 27, 2021

Hi. This is still working fine for me. 

Whatever you think about the pointlessness of rebooting the speakers, I would reboot the speakers. I'm not saying that I am confident it will work, but it should be tried.

Edit: "forgetting" the WiFi network in your phone's settings and power cycling your phone is also worth a try.

Lyricist III
March 28, 2021

Hi, I'm happy to hear, that this nice function is still working for you. Yet, I'm wondering if it really only is hodgeal and myself who happen to have this problem.

Btw power cycling the phone through recovery mode with wiping the cache on the way did not recover the incremental volume setting. The app still doesn't react to a tap to the volume bar.

It also is the fact that the app on the phone does not show any reaction to a tap, which makes me doubt, that power cycling the speakers could change anything. From my perception it's a problem of the app. It maybe have to do with an update of the phone's Android system. I can't remember exactly when this function stopped working on my phone and if there was an update.

March 28, 2021

I wish you well in resolving your problem. My experience on here has been that an app or system problem affecting even a tiny proportion of users results in hundreds of posts very quickly. 

Lyricist III
March 28, 2021

Yes, that's my experience too. And therefore I'm really wondering if this weird effect really is an isolated one on only two phones worldwide... :)

March 28, 2021

Yes, that's my experience too. And therefore I'm really wondering if this weird effect really is an isolated one on only two phones worldwide... :)

We await evidence to the contrary!

Senior Virtuoso
March 28, 2021

Yes, that's my experience too. And therefore I'm really wondering if this weird effect really is an isolated one on only two phones worldwide... :)


As already suggested, you could try rebooting your speakers? 

Lyricist III
March 29, 2021

I'll try rebooting my speakers although I'm still convinced that this will not solve the issue.

In order to change the volume of grouped speakers I could tap the dot on the volume bar to open the volume settings window for the single speakers in the group. This is a feature of the app alone. For this no interaction with the speakers is required. That this function is not working anymore is a clear indication that the app is not working as expected. It seems to be a user interface problem...

Lyricist III
March 29, 2021

ok then, I followed the advice to power cycle all my speakers and the phone. Unfortunately my expectations were met. The nice tap function to incrementally change the volume is dead...