Contributor I

Incremental volume control (tap slider) not working any more

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Hi,

Using Sonos S2 app on Android 10.

I used to be able to tap the volume slider either side of the marker and it would adjust the volume a small amount each time. This no longer works, has this feature been removed or is it just me?

Also when I have speakers grouped, if I want to adjust the volume of only one of the speakers in the group, I can no longer tap the volume marker, get a pop up and then adjust the individual speaker - I have to drag the slider to get the pop up - which is a pain as it adjusts the volume of all the speakers at first so I can access an individual.

Tried uninstalling and reinstall with no luck.

Thanks

volume slider

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J

John B

ok then, I followed the advice to power cycle all my speakers and the phone. Unfortunately my expectations were met. The nice tap function to incrementally change the volume is dead...

That’s a shame - thanks for trying. I can only suggest you call Sonos Support, as this doesn’t appear to be a problem currently experienced by anyone else.

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bockersjv

Local Superstar

Running Android 10 on my work phone and just tried this function. I never knew it was a thing!

Anyway it works fine. Maybe this is model specific?

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James L.

Retired Community Staff

Hey @hodgeal and @Stefan Schober,

I’ve tested this on my Samsung Galaxy S20 (Android 11) and a Moto Z4 (Android 10) and it functions normally for me. Could you let me know the model of device you’re using?

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S

Stefan Schober

Lyricist III

I'm using a Oneplus 6 since approximately 3 years now. This function always used to work on this device all the time since 3 to 4 weeks ago, give or take...

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H

hodgealAuthor

Contributor I

Interesting you have a Oneplus as well Stefan, I was literally just replying…

My device is a Oneplus 6t, it’s strange because I have tested it on my partners Oneplus 5t and her new 9 pro and it works fine on those with our Sonos system.

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S

Stefan Schober

Lyricist III

My wife still has my old Oneplus 3. With this it also works without any issue.

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thomi_ch

Lyricist III

hey all

yes.. i also have that problem!!! you are no alome ;)

Oneplus 6, Android 10.3.9 OxygenOS

i also not get any feedback from sonos even ober email or playstore app review and contacting sonos only possible over a call?!?

what i do is press&hold the vol. bar and slide vol. up/down like this.

but tap the vol. bar not working.

have 3 samsung in the house and there its working..

wondering if its issue only on one+6?

maybe we should contact one+?

regards

thomi

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J

John B

hey all

wondering if its issue only on one+6?

maybe we should contact one+?

regards

thomi

It is looking very much like OnePlus is the common factor, and checking with them would be a good idea.

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S

Stefan Schober

Lyricist III

if that's t

...

It is looking very much like OnePlus is the common factor, and checking with them would be a good idea.

if it really is an issue with the OnePlus 6, then one of the last updates might have killed this feature. I have my device for nearly 3 years now and I was using this function of the Sonos app all the time. It stopped working a couple of weeks ago.

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thomi_ch

Lyricist III

Hello

Have started a thread on Oneplus community:

https://forums.oneplus.com/threads/oneplus-6-incremental-volume-control-tap-slider-not-working-any-more.1421272/

Regards

thomi

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