Components & Architectural

Sounds odd but I was reviewing the troubleshooting playlist. One of the items is to reboot all units. With almost 20 different Sonos products in my house I laughed in that their would be no way I would do that. So I am wondering if it’s possible to develop a feature that’s like a mass reboot or specific reboot signal that could just happen from the app. Just a thought. 

Bonjour!J’ai un système Sonos pour la télé dont j’ai l’application sur mon Ipad. Jusque là tout est beau sauf qu’auparavant j’avais ajouté un haut parleur Sonos play 1 et celui-ci est complètement disparu de mon application sur mon Ipad.Comme j’ai un Ipad Apple qui date de quelques années avec la dernière version de 10.3.3 et que l’ajout d’un haut parleur Sonos demande une version 12 ou supérieure.Existe-t-il un moyen de récupérer l’application pour ajouter mon haut-parleur Sonos play 1 qui fonctionnait super bien avant qu’il ne disparaisse de l’application Sonos que j’ai sur mon Ipad. Merci !!! 

Used to listen to www.247MusicMix.comvia Sonos on MyTunerNow suddenly it won’t work. Works fine on the MyTuner app - station haven’t changed anything either.Also it’s listed on radio.net but not seen on Sonos via radio.net 

Tried to call 800-852-6105 from Singapore from 17:00 - 23:00 based on (https://support.sonos.com/s/contact?language=en_US) for 2 days and was greeted by a voice message suggesting the line is closed.  Does anyone knows how else i can reach sonos support?  via Email is also good.  Thanks!

Hi, I have read all the threads about this issue but can't seem to find the solution for my new laptop. I have run the Sonos S1 controller app with no issues with my former Windows 10 laptop. I just acquired a new laptop and tried installing the app but keep running into the same error message.The app installs with no problem but when trying to launch it, I get the following error message: "Unable to load pcdcr.dll. Please re-install”I have deleted and reinstalled multiple times but to no avail.Here is my system details:Device name    LAPTOP-4I6I7JU6Processor    AMD Ryzen 7 5700U with Radeon Graphics            1.80 GHzInstalled RAM    8.00 GB (7.35 GB usable)System type    64-bit operating system, x64-based processorEdition    Windows 10 HomeVersion    20H2Installed on    ‎7/‎2/‎2021OS build    19042.1110Experience    Windows Feature Experience Pack 120.2212.3530.0  Any help is appreciated! 

Sonos turns on suddenly and repeatedly at night. It’s not alarms. Please advise!

Hi,I really hope someone can help. We have a Sonos system in the house set up with 10 rooms and a variety of speakers in each room. Everything is running on S2 app. For the first time yesterday I tried to have music streaming through the whole house and garden. Streaming a radio station works fine (eg BBC Radio 1, Classic FM), all the speakers play the same music at the same time, no drop outs or loss of signal. However, as soon as I try to stream music via Amazon music it is awful, constant random rooms dropping out or the volume decreases significantly then tracks skip or don’t play, the whole system stops and the app won’t respond. Switch back to BBC Radio 1 and it all works seamlessly again. I can stream music to a single room no problem, works perfectly, as soon as you get to 3 or more rooms, it starts to happen again.I’ve tried switching everything off, re-booting, switching wi-fi off and starting again, but it continues to be an issue. I tried subscribing to Sonos Radio HD in th

Hi, I am unable to play Amazon music Unlimited stations on Sonos. Tracks, albums etc all work. But when trying to play a station I get the message “requested operation failed. Please try again”. Of course, trying again only gives the same result. I have restarted my router and deleted and reinstalled Amazon Music, but to no avail. 

I don’t know when it happened or why, but my Google Pixel 5 lost connectivity with my SONOS ONE (gen2) configuration.  It was working fine for literally MONTHS.  My new Kindle Fire 10 is absolutely fine and connects with no issue.This is what my “rant” is really about.  Once upon a time this product was simple and easy to use ...  and easy to connect.  Now, in order to connect the Android app to the system I need to turn on Bluetooth on my phone.  Why?   And I need to turn on Location Services on my phone.  Again, why?  And I need to turn on the microphone.  Why, why, why?  Why did you developers at Sonos take a perfectly good application and complicate the living hell out of it.  I am getting really tired of taking 20 minutes out of my life to reconnect your app to your speakers and watch your symbol spin around for 5 minutes each time it asks for more permissions and STILL NOT CONNECT.You really need to re-evaluate what it is that you are trying to accomplish here because from a cust

I have contracted a new Wifi network (while keeping the previous for a transition period). My S1 system consists of: Bridge, Play3, Connect and    Play5.  I follow the Sonos recommended procedure (connect one of the units to my router via an ethernet cable, and in the S-app connecting to the new Wifi net). Ok, connection succeds. When I disconnect the cable to the router, connection is lost ! (“Unable to connect to Sonos”).I have tried the same procedure restarting every S1-unit before disconnecting from the router with same negative result.The controller is an Ipad with IOS V14.6.Going back to my old Wifi net, solves of course the problem…Can anyone help with a solution ??

this has been a problem I’ve had for quite a few years. from time to time songs on my playlist will no longer play. whenever they come up in the playlist, they get skipped. If I reorder the playlist to try to force the track to play, it will get skipped again. And again…. and again. This is not a case of jumping to the next track part way through. the entire track is just… not there. error message states:“unable to play <track name>. the connection to Deezer was lost”which is a fairly common error when there are network problems and tracks skip part way through, but the rest of the list will play fine. I can search for the exact same track on Deezer and re-add it to the play list, and it will play fine.I wouldn’t mind so much if I could occasionally skip through the play list to verify each track is working correctly except that for some reason there is a limit on how many tracks can be skipped per hour and I get locked out for 24 hours if I exceed that. any help greatly apprecia

When I select “Play Next” for a track on the Sonos App, the track is correct added to the queue (after the song currently playing) but then it doesn’t play it  -  just skips passed it, to the track which was originally the next track. 

I love Sonos products and have a dozen different speakers, amps, sound bars, etc.Using the iPhone app to control them is maddening.  It must be the most sensitive app to any hiccup ever written.  The app continually goes offline “unable to connect to Sonos system”, typically when I need to turn it down/off for a phone call.  After a few minutes, it comes back.  I can force it to return by turning off Wi_Fi on my phone and rejoining the network.  Nothing has changed on my network for over a year.  Same router, SID, security, etc.When is the next update to the Sonos iPhone app expected?  It’s overdue….

I have been having connection issues with my Play:1ever since I switched to S2. The app will show unable to connect at first. I have gone through the re-setup process so many times that I gave up. Then I realize if I leave the app on without doing anything it will connect after some time - usually more than 10 mins. Does anyone else have this issue? Also why is there no email support? I cannot find any similar issues here or in your support page. How can I get technical support directly other than posting in this community chat? 

Pathetic…thousands of dollars spent on your products and I all I get is two minutes of music before it skips to new tracks or tells me its not encoded..or just stops completely…I have tried switching off the Auto Lock feature on my phone, reset my Wi Fi network and removed / re-added all devices back on with no success…you know where you can shove your products from now on!if only I was aware of the thousands of people who have these same issues with no real, palpable solution, I wouldn’t have bothered spending my hard earned money on this rubbish. 

I have recently upgraded my router and have noticed that the Sonos S2 app is not connected to my play base and also under the settings tab, the headings “Account”, “System” and “Services and Voice” are all greyed out.  I have followed the in app guide to reconnect, but it will never find the play base. I have tried re setting router, turning playbase on/off, reset the app, uninstalled the app, created a brand new account on the app, but still these settings are still greyed out- same on my wife’s phone also. How am I supposed to set up the new network and put in the WiFi password etc with these settings greyed out? It’s like the whole thing is locked up and it’s super frustrating.  Any help is greatly appreciated! 

I’m been experiences some sound drop offs.  They’re are VERY brief but very noticeable.  I found the network matrix for my system and it seems to have many many many problems.I have:  devices with incorrect serial numbers down the left column,  extra devices across the top,  devices across the top with incorrect serial numbers  undefined STP states,  red connection levels,  missing OFDM levles on some devices.All of my devices are connected wirelessly.I’m wondering if I can fix these problems or if I should delete everything & start over.  It’s only six devices so this might be the quickest plan unless I redo everything and end up with the same problems.Thoughts?  Suggestions?     

My whole system seems to be failing and its making me feel like giving up on sonos altogether.I have 5 x 1, beam, play 3, play 5 and a move. Up until about 3 weeks ago its been running prefect for the last couple of years. Although lots of problems before that. All of a sudden a few speakers disappeared and I couldn't play them. Some just couldn't be found and others were there and said they were playing but no sound. Others were being found but they wouldn't connect. I tried to reinstall the play 5, 3 and one of the 1's as it was the system in my kitchen dining room that I was having the most problems with. they started to be found before they disappeared again. I turned my wi fi on and off a few times and that seemed to help before they started to drop out again. The kitchen has a wi fi extender but I have previously set up a separate channel for them after problems in the past but I'm not sure how to check if they are still on a sonos net channel or not.Someone please help. 

ok have an old Gen 1 play 5  using S1 controller and 6 using S2 ( this functioning fine) cannot get the S1 controller to play any music yet  controller shows it is  play 5 under system . help? 

Hi,My system occasionally (and supposedly) loses connectivity with my router which results in error codes during playback from Sonos, System update, etc. This can be remedied with a factory reset, but then I need to set everything up again which is not only a tedious process because I have to manually and individually configure true play for my entire system comprised of 4x Sonos One (gen 2) and a Beam.I can’t for the life of me understand what causes these issues as I can see that their visible to my router in the router GUI. I’ve tried to change both 2.4 ghz and 5 ghz, I’ve also tried restarting all units including the router concurrently and individually.All Sonos units are showing solid white LEDs, which should indicate a steady connection. Another thing, the mobile app won’t let me manage trusted networks, because it throws error code 800 when it tries to verify/validate the sonos app version ( I suppose)Any clues?

Asus AiMesh incompatibility with Sonos - solved!  After updating my Asus firmware to version xxx180, Sonos would not connect - even though my Asus router and Sonos apps both could see LL 6 of my Sonos devices.  After hours of mediating between Asus and Sonos reps, trying to solve why SONOS would not connect wirelessly after the Asus firmware update, I realized that I could just go around it. I didn’t need a SONOS boost to create a separate wireless network and add more signals and potential interference into the house.  ( Sonos says this is to improve functionality - but it’s really to get around how incompatible and fragile their connectivity is.)   I just took my old extender that the mesh router had replaced, and connected it with Ethernet cable directly permanently into the Sonos soundbar.  it worked immediately.  the ac extender is not mesh, but it received the new signal like any other device. Not elegant, but better than wasting the time.  Sonos doesn’t need a lot of signal to o

With the system working, internet in good condition, it happens to me that it jumps from one song to another without the previous one ending

Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to.  None of my Sonos rooms/speakers show up.  Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa.  So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine.  Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this?  Thx!

Please help, new Samsung TV and I’ve just attached the sound bar that was cutting out on another tv to this one, same problem exists I’m playing sound out through an optical cable, TV speakers work fine.

I have a Play:5 Gen 2, updated to controller S2 latest release. It’s connected via line-in to Samsung television in the family room. We find that annoyingly often, turning the television back on (from standby) will result in no sound playing. To solve this I have to launch the i-Phone app where I see the ‘play’ icon is displayed besides the Family Room bar at the bottom. Tapping this (sometimes a couple of attempts are needed) changes the play icon to a ‘stop’ icon and the sound returns from the TV.Things I’ve tried over the past year to resolve this permanently:Updating the app on the i-Phone Updating the Sonos app on the PC (Windows 10) Restoring the Sonos to factory default and redoing all the i-Phone waving around, media library connection etc. Trialling various setting combinations for Source Level (currently Level 2 A/V Component), Audio Delay (currently medium 113ms) and Autoplay (currently with Family Room selected as Autoplay Room, Use Autoplay Volume toggled on, Autoplay Volu