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gphelan200
Contributor I
July 25, 2021

sonos turns on repeatedly during the night

  • July 25, 2021
  • 4 replies
  • 78 views

Sonos turns on suddenly and repeatedly at night. It’s not alarms. Please advise!

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4 replies

controlav
controlav
Lead Maestro
July 25, 2021

Next time it happens note where the music is coming from. It is probably Spotify, and if it is, it is likely a guest that once used Spotify Direct on your system still has access. Cut their access by playing something non-Spotify on each device. If the source is NOT Spotify, immediately create a diagnostic code and send it to Sonos support, they will be able to tell you what happened.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    buzz
    buzz
    Grand Maestro
    July 25, 2021

    Do you have TV Autoplay enabled? I’ve had issues with cable boxes updating in the middle of the night, then starting to play. If this is the case you can disable TV Autoplay, make sure that another source is selected, or turn down the Volume for the player. In my area the cable box updates occur at about 3:30am on Wednesday mornings. You may have some success if you disable CEC (or whatever it is called on your TV) on the TV.

      gphelan200Author
      Contributor I
      July 26, 2021

      No guest uses my system. It’s the speaker in my bedroom and it turned on several times in the middle of the night while I was asleep.

      Airgetlam
      Airgetlam
      July 26, 2021

      Then the recommendation by controlav is your best bet. So far, there has not been a confirmed case of the software randomly playing anything. The diagnostic information will likely suggest where the command is coming from.

      Bruce
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