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Milosovich
Contributor I
Jul 13, 2021 7:20 AM UTC

sound bar cuts out drom tv to sound bar

Please help, new Samsung TV and I’ve just attached the sound bar that was cutting out on another tv to this one, same problem exists

 

I’m playing sound out through an optical cable, TV speakers work fine.

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6 replies

Ken_Griffiths
Ken_Griffiths
Jul 13, 2021 11:08 AM UTC

As the same thing was happening with both TV’s, I would at least first try a different optical cable, just in case the current one is faulty.

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MilosovichAuthor
Contributor I
Jul 13, 2021 11:35 AM UTC

Thank you. I bought a new optical cable but it fits the TV and not Sonos. The original cable is very thin and all the AmAzon alternatives are much thicker. Do you know where I can source an original?

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Ken_Griffiths
Ken_Griffiths
Jul 13, 2021 11:49 AM UTC

I don’t know, sorry - I just tend to buy cables from Amazon, often from their ‘basic’ range.

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Airgetlam
Airgetlam
Jul 13, 2021 3:07 PM UTC

I’d also check the source device. If it’s happening on both TVs, it could be whatever is feeding the signal to the TV sets. 

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Bruce
MilosovichAuthor
Contributor I
Jul 13, 2021 3:28 PM UTC

Thanks. I’m using a 4G card currently as I’ve no broadband.

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MilosovichAuthor
Contributor I
Jul 13, 2021 3:29 PM UTC

TV speakers work fine, just when I play out through the optical to Sonos that I have problems.

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