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Ian_110
Contributor I
Jul 21, 2021 4:24 PM UTC

Amazon Music stations won’t play.

Hi, I am unable to play Amazon music Unlimited stations on Sonos. Tracks, albums etc all work. But when trying to play a station I get the message “requested operation failed. Please try again”. Of course, trying again only gives the same result. I have restarted my router and deleted and reinstalled Amazon Music, but to no avail. 

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    6 replies

    Dgriess55
    Lyricist II
    Jul 21, 2021 8:49 PM UTC

    I am having the same issue. I restarted the controller and nothing changes. 

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    Airgetlam
    Airgetlam
    Jul 21, 2021 9:34 PM UTC

    Have you checked with Amazon directly? Sonos doesn’t actually “host” any of that data, all that occurs is that when you tell the controller to play an Amazon Music Station, they point their player to go get data from Amazon’s servers.

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    Bruce
    Airgetlam
    Airgetlam
    Jul 21, 2021 9:45 PM UTC

    Note that this is also being discussed in this thread:

     

     

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    Bruce
    Dgriess55
    Lyricist II
    Jul 21, 2021 11:19 PM UTC

    Amazon Stations play just fine on the Amazon Music App.

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    Airgetlam
    Airgetlam
    Jul 21, 2021 11:24 PM UTC

    As discussed in one of the other threads, Amazon uses different servers for their own app vs. where they point their Sonos customers to. Again, Sonos doesn’t “touch” the stream until such time as it enters your home. The controller merely tells the speaker to go to the specific location provided by Amazon, and get the stream there. It’s up to Amazon to fulfill that request. At no point does any of the music or radio streams, etc, exist on a Sonos server. 

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    Bruce
    Ian_110Author
    Contributor I
    Jul 22, 2021 8:10 AM UTC

    Problem now seems to be resolved. Thanks. 
     

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