Components & Architectural

I see this has happened numerous times in the past.  TIDAL works on it’s own app, not through SONOS, just updated the app, TIDAL says it should work and is a valid service.  SONOS fails to play TIDAL….

I have a dead Five under warranty. I rang Support and they confirmed it was dead. My other Five, which formed a stereo pair is working fine. So, they took my details and said they would get back to me.It’s been a week and I’ve not heard anything from Sonos, either telephone or email.Is this usual? Do they contact you again to confirm things or is there a delay whilst they prepare a return?

In the last week or two the audio on my TV streaming APPS - Netflix, Disney+ and Amazon Prime Video has become distorted.  In the beginning the audio would return to normal after a few minutes but now it stays distorted.  I have tried rebooting modem and TV with negative results.  The audio on Live TV, Youtube, DVD player and streaming from Mac Pro via HDMI is fine.  I have been using WIFI for many years but recently found streamed music from Spotify or my Music Library would drop out so I hard wired to modem with ethernet cable from playbar which fixed that problem.  This is the only change I’ve done.  I tried going back to WIFI but still audio was distorted.The equipment I’m using are as followsLG OLED65C8PLA - 2018Sonos playbar (2015) - optical to TVSonos 2 x Play:3 (2015)Sonos Sub (2018)Really hope someone can help me solve this problem.  I’ve read many topics similar to my issue but can’t find an answer, also some of the lingo goes over my head.  Cheers Julie 

I have many Sonos speakers throughout my house and use a playbeam grouped for a radio alarm. Until the last update, it was working perfectly for that alarm (yes, have a include grouped rooms switch set toon for that alarm and all speakers are actually grouped). Since the update to the most recent firmware, the alarm will ungroup the speakers when turning on, making the radio play on the one speaker only.I have unset/set that group function, as well as deleted the alarm and configured again, to no avail. I have a second alarm set on a playbar, also with include grouped rooms switched on, and that continued to work after the update.  Anyone else with this issue?

Connect volume too low?  try using opticalI was getting very faint sound from my Sonos CONNECT into my Denon AVR-X2000 using an analog connection (Connect Analog out to Receiver CD in).    Tried adjusting the receiver’s input volume and the Connect’s output volume as suggested in some threads here but with no luck.       Likewise the digital coax didn’t work.Finally tried using the optical connection and it works great.    This works for me because I’m using the ARC connection from TV to receiver so i don’t need it for anything else.       

No longer noticing differences with speech enhancement being on or off. Prior to the recent update, it worked great, so no idea if related. Used to be super obvious when speech enhancement was on vs off.  Night mode thankfully still works.  Swapped out the sound bar with a new one and same issue. Also swapped out  Beam gen 2 is hooked up to Sony A80J do the HDMI3 eArc port with IKEA speakers in the rear.Source material comes from Apple TV 4K plugged into HDMI 4.

Hi, When I max up the volume Bass on my sonos roam feels like its from a phone speaker. Is it normal or some problem with my unit ? At mid/low volume Bass is good for speaker of this size, the problem is only at max volume.TIA

Today and yesterday have had lots of drop-outs whilst listening to music on My Library.My system components as per my signature. Music is stored on a NAS wired to the router. Basically music kept stopping and then skipping forward. Finally had enough so turned all Sonos units off and re-started the router and then the Sonos units nominally nearest first. But that hasn’t solved the problem. The diagnostic after that latest failure is 2013370740This is the matrix. The room I’m “working” in is “Study” but I also had drop-outs in the “Dining Room”. To my untrained eye it looks horrible! I did have an issue with my work computer and wireless connecting to the internet which was likely due to wireless interference. That was resolved by getting a couple of Powerline adapters. They won’t have got rid of the interference of course but it is only the last few days been having horrible drop-outsIt certainly seems more prevalent streaming my music library than TuneIn or Sonos RadioAll and any advi

Hi there. I have a pair of Sonos five’s and a beam in my front room however recently the left Sonos five speaker will just switch on and start beeping for about 20 seconds and then stop. This will then happen again later on. It’s really frustrating as it wakes me up at night as it’s quite loud. I’ve tried switching it off for a while and then back on but I still get the beeping happening. Any idea on how I can get this fixed? Thanks!    

The S1 controller app on OS X (M1 processor) hangs when I use it to initiate indexing the music library. The sonos devises connect to a Boost which indexes the music library on a NAS (both are wired to the same local network).If I use an S1 app on my phone the reindex works fine.The problem just appears to be with the latest S1 software running on OS X Monterey with an M1 processor.

Hi Tried DTS today…  PS3 to Sony receiver (Earc pass through) to my Vizio Tv…  This setup works perfect with Atmos, but with a dvd Eagles in Australia, DTS 5.1 is shown and works.  When I do the same thing with a blu ray, no sound when switching to DTS on the Blu rays menu… Just like before the DTS update.   Anyone got any similar experiences or ideas?  Let me know.

Help me please! We just bought a Sonos One. We cannot get Spotify to work for more than a single song.  We are fairly frustrated so if I am unable to get this working I will have to send it back.We only have a single Spotify account.Asking Alexa for a song she announces the song and then proceeds to not play anything. Alexa, play stairway to heaven Stairway to Heaven, Remastered by Led Zeppelin, from *(Wife’s)* Spotify*Nothing* I’ve tried everything I can think of. Unlinking accounts, installing and uninstalling apps.  What a mess.  The only way I can get this working is by using the Sonos app to Reauthorizing Spotify.  Then it will play one song.  The next song will not play, as above.There’s no problem if I use the Sonos app to play a song.Also we don’t have this issue on any of the Amazon echo devices, only seems to be the Sonos!

Suddenly the app can’t find my 3 speakers and yet Alexa can - any suggestions? I’ve already deleted and reinstalled the app with no luck

So I have attached all three below, anyone else seeing this since the last update?Android Phone:iPad: Desktop app: 

This is a “retag” on a discussion I started a few days ago when I knew less than I know now, so the topic title is more succinct.At least for me, I have determined that the S2 Controller running on a iMac M1 (Big Sur 11.5.2) will consistently not load all speakers if that iMac is connected via Ethernet -- although it will often find them if given a couple of hours. Each time S2 is restarted, the app may see different speakers and drop others when the iMac is on Ethernet.I have a cable modem with a single Ethernet output that drives an Eero Pro mesh router system. The Eero mesh units provides WiFi to the house as well as Ethernet input to a NetGear 18 port Gigabit unmanaged switch. A Sonos Boost is hooked to the switch as is the subject M1 iMac --  and before you jump the gun the Boost is the ONLY Sonos unit connection to the Internet; all Sonos components are in “WM:0” mode. There are other Android and Apple products in the house but they run primarily via WiFi. All have the S2 control

Hi everyone. We have been a Sonos family for a number of years and really enjoy the system. For surround sound we have the Playbar, subwoofer, and 2 Play 1 speakers in the back. Our TV is an older Samsung LCD that does not have ARC, eARC, and can only pass 5.1 OTA.We are happy with the sound especially when we can get 5.1 from it. We have found that by using this Roku player we can get 5.1 sound from HBO Max and Apple TV+ while 5.1 only works if we use our older Fire stick for Netflix and Disney+. This means we have a splitter to handle both HDMI inputs. This is the splitter we use from iArkPower.I would love to find a solution where we could just use 1 device to get 5.1 sound from everything. Is this possible? If so, do we need a different splitter or a different Roku or Fire device? We did try a newer Fire device and that caused the 5.1 sound in Netflix and Disney to stop working.Again, our current solution is okay, however it would be great to get it down to one device that can hand

Hi there my diagnostic number is 1016132053

This seems like a very common problem. I have tried other threads here but so far none have resolved this issue.As far as I can see this only seems to affect Android. My daughter uses iPhone without issues.When I select Reauthorize I get a spinning pink progress bar then a white screen. It progress no further forwards.I have uninstalled and reinstalled Sonos but to no avail. I have an Oppo A74 5G running Android 11, I also tried my older device running Android 8.1.0 but that now exhibits the same issue.My Sonos system is up to date and contains 3 other speakers 2 Play:1’s and a Play:3. I’m using Sonos S2. Any help would be very welcome otherwise this speaker is junk. Thanks

I am sharing here my customer frustration. I change my Wifi network.  It took me 15 seconds to update my google devices, 10 seconds for Alexa devices and I am still troubleshooting my Sonos after 2 days.I have the exact same problem than the case below but unfortunately cannot connect my sonos to an ethernet cable. For a Wifi sound system it is incredible that the product is not better tested and the app support is very light.  

After sporadically having one of my speakers drop from the system after starting a stream I noticed that I had left the personal hotspot on my phone turned on. I suspect that was interfering with the speaker Wi-Fi connection. Turned it off and all was good. 

I’m in a 1k sq ft long and narrow apartment with 9 Sonos speakers all on WiFi, S2. My router is set-up in the middle of the apartment to try and give as even distribution of signal as possible. The space is challenged by having a multiple dense walls that severely weakens the WiFi signal if it needs to go through more than 1 wall. Because of that I mostly live on the 2.4 signal for all my devices. I worked out some issues when I first moved in so that for the most part I’ve dealt with speakers dropping from the system rarely. Not surprisingly the speaker I’ve had the most trouble with is a Play 1 that lives the furthest from the router with the signal needing to go through 3 walls to reach the speaker. For the most part it’s worked well enough that I havent felt the need to change something for the last 2 years of living here. Since adding a baby monitor to the room, there’s been a noticeable increase in songs struggling to play, skipping or stopping playing, to the point that I purcha

Hi Sonos Community!!! What’s Crackin??? PUN Intended. I recently purchased two Sonos Sonance Outdoor speakers and hooked them up to Zone 2 of my Denon Receiver. They worked fine for two days. Crystal Clear and they sound Awesome! Makes my pool feel more like Vegas. On the third day, a couple of changes were made, #1, We added SXM radio to our Sonos Account (Should have zero effect on speaker crackle) #2, the temperature outside reached 99 degrees (We live in the desert). I ran 14 gauge wire approximately 30 feet to each speaker - There should have been no reason for the speakers to blow and the installed wire exceeds the recommendation per the installation manual. Any ideas on what would cause the speakers to crackle at 75% volume? Is this distortion proof that the speakers are damaged? What did Sonos tell you about your incident? Any thoughts you can share with me would be greatly appreciated! Thank you very much in advance!!! Rich in Bombertown.

Good evening, my sonos roam has stopped working. I can play the music on Bluetooth and also airplay but it will not play through the sonos app linked to my 2 sonos one's in another room. I have done a full reset and started it  up as fresh and still no show.When I listen to the radio it is showing as playing on the app in both rooms but it does not play on the roam.Any ideas?Thanks.

Bonjour,depuis l’applications des dernières mises à jour Sonos sur mon système global (3 play5 gen1 / 2 play1 gen1 / connect), il est très instable.Ca a commencé par la perte totale d’accès à mon système global depuis l’application sonos (téléphone & PC).J’ai fini par réinitialiser chaque composant un par un et tout semblait refonctionner.Et ce matin rebelote : perte total d’accès à mon système global depuis l’application sonos.Après de nouveaux tests, j’ai fini par isoler le sonos connect  : quand il est connecté je perds l’accès à mon système sonos dans sa globalité et dès qu’il n’est plus connecté, tout remarche.J’ai essayé de le réinitialiser avec la méthode indiqué dans la doc. Mais rien n’y fait !Est ce le début la mise à jour qui a provoqué cela ? et si oui comment y remédier ?merci pour vos lumièresCordialement

Every night at midnight my Sonos system plays music. I’ve factory reset every device and looked for alarms that might exist. No success to date.  I’ve removed Spotify as well. Alexa is not connected to my Sonos what is likely cause?