Components & Architectural

UPDATE: Issue now resolved, I think. After hours of trying suddenly the ‘continue setting up your Sonos One’ option appeared in the app. I was then able to assign a room and it’s there working in the app now. Odd the continue setting up thing didn’t appear in the app before, but it’s working now.  Hi. I have an original Sonos One which for some reason has dropped out of the Sonos S2 app. My G1 Beam still working fine. I have tried the ‘find missing…’ option, and that didn’t work. I have completed a factory reset and gone through the process to add to my system. This took as very long time but appeared to work fine with no error messages. At the last stage of connecting to my wireless network it said it was successful, yet it’s still not there in the app/system with my Beam (I checked my router and it is connected ok, and my iPhone detects it as an available Airplay speaker). I have tried everything on the support pages. I have a good Asus mesh system with 60 devices connected and are b

For the past few days, my Sonos system is constantly dropping its connection. Wifi is fine; app is up-to-date (and a few devices); yet, the system will start to play a channel, drop it, search and eventually return any number of messages (e.g., ‘unable to connect to Sonos product’, ‘unable to play channel’, ‘connection to Sonos radio was lost’, etc.). I had no issues with my system prior to the wind storms on the BC coast a few days ago. Coincidence or is there something else going on? Curious whether anyone else in the Vancouver market is experiencing the same thing?

Hey  Wen I try to connect my apple music it don't work I try to push on "I'm already a member " And is go to a whit screen and don't show nothing  we it support to show the login screen Is work good on the pest But after updating my sonos that what appears Please help 🙏 

I think it is finally time to retire Sonos generation 1 PM that I have. I have three of them and I’m wondering if I upgraded one to the new generation if it will be compatible with the existing 2 zones

Hi, why Sonos app want login when I'm logged in? After re-login is situation same… (No action after click)  

I don’t know about your experience, but SONOS Roam is an embarrassment. It may work one day, maybe not the next. It MUST stayed plugged in when the chance comes you need to use it. Otherwise, it takes an hour or so to recharge. So much for nice music in the moment. Then, when life is good, and the sound is delightful, it just shuts down. No bluetooth; no wifi connection; no reason. It just freaking STOPS. Worst system EVER! What a waist of money.

I have a smal apartment with the router in center of it and I have 3 IKEA speakers within just 8 meters width from the router. There is one speaker (IKEA lamp 8m away) that keeps getting music cut offs and loses the ability to control it from the SONOS app. I have changed the channel on the router to 11 and the speakers to 6. There is no walls between the speaker and the router and I have tried two different high performance routers with no difference. Between the speaker and the router I have a samsung tv, a Playstation 5 and a Logitec z906 system. The SONOS speaker seems to stop working when the PS5 is ON, while it seems to work (at least it works better) while the PS5 is in standby/turned off. Can the PS5 cause this problem or is the cut offs random? DIAGNOSTIC: 12583358

Hello everyone!I currently own 2 sonos moves.I had the first Move for almost 1 year and it ALWAYS worked perfectly in WIFI (no disconnections). For about 2 months I bought the second MOVE to create the stereo pair.I live in Italy, in an apartment building with several neighbors' wifi networksThe two speakers work perfectly in stereo pairs for about 5/10/15 minutes but then, always one of the two always disconnects and you no longer hear audio (and you can only hear the music from one speaker).- I tried to factory reset the two speakers- I don't have wifi extender and the wifi connection is GREAT and very fast throughout the house (fiber)- I tried in the router to change channels 1/6/11 and rebooted- I tried to group the speakers (not in stereo pair)- I tried to contact the live chat several times, sending dozens of diagnostics (nothing)- I only have 2.4ghz wifi frequency (5 ghz off)- I tried to use different music sources (spotify, from iphone with airplay, from pc with mp3 folders ...

Hello, I’ve recently obtained a Sonos Amp and a Sonos Sub for my TV film setup.The issue I’ve encountered is the following :Setup of Sonos Amp works smoothly. Adding Sonos Sub looks seemingly ok , returns the message at the end of the setup that Sonos Sub has been successfully added but that sometimes the device doesnt show up and a power cycle is required. Sonos sub isn’t visible. After a powercycle of the Sonos Sub the Sub doesn’t show up. Both setup via wireless or wired result in device not popping up within the Sonos S2 app on my iPhone.Cable has been tested on other device to ensure cable is ok , cable is working perfectly on other devices.Repeated the setup process quite a few time , everytime resulting in the device not showing up.Verifying the network connectivity of all the Sonos devices on my router tells me the following :All existing Sonos S2 devices ( Sonos Amp ) and Sonos S1 devices mac addressess are shown on my router except the mac address of my Sonos Sub.Furthermore

Hi,I have an Xfinity Gateway that is locked to auto channel switching (grr). Because I can’t set a specific channel on the router, is there a preferred channel to set on SonosNet or is it just a crapshoot?Thanks!

I sometimes use multiple Apple Music playlists, curated by Apple, across my Sonos estate. I am having a problem with one in particular. It works perfectly well through Apple Music, and I have added it to ‘My Playlists’ but on my Sonos system, when I try to play it, I get the message “We’ve run into a problem. Try again”. Can anyone help please? I am using the main Sonos app (not S1) on iOS and the playlist is “A very Indie Christmas”. It used to work a couple of weeks ago-about the time I upgraded to S2 (not sure if that is a coincidence!) Thanks!

Why is the intelligibility of speech so poor on Sonos? I use Spnos Play 1 and Sonos One and listen to BBC Radio 4.  intelligibility is noticeably  poorer than on Amazon Echo speakers. In fact, at times it is so poor that I cannot understand what is being spoken. Why is this and is there a way (apart from adjusting bass, treble or compression) which can improve this?

I fixed the amp with a reset and Ethernet cable connection - but the sub won’t play any sound and gives an error message when trying to connect it - yet after closing and opening the Sonos app it says it has been configured.Diagnosis 894402776

I am trying to set date and time on my Sonos Move and I am unable. From the android sonos app, I go into System > Date & Time.The Set Time from Internet toggle is off. If I change it to on, quit menu and come back, it is back to off. The Date button does nothing and the Time button closes the app.I suspect I have an issue connecting to a ntp server with my broadband provider which is Bell Canada using a HomeHub 3000. 

HELPWe are a small theater company that switched to using Sonos when the Bose BuiltInviable system went obsolete. We love the Sonos system because it works and sets up so easily, until it doesn't. Frustration sets in upon installing larger systems. SONOS says 32 devices is their recommended limit. We are experiencing multiple issues with our 33 device installation. *Rooms falling off the system Music just stops Just trying to get the devices on the system seams like a real struggle Its hard to believe that just one extra device is causing all this. Here is how we have set the system up. The entire system is hardwired except 1 or 2 subs and a Beam or two. The devices that are hardwired are connected to a mannaged switch with spanningtree enabled (sonos recommended). The system has one SONOS Boost attached. (I understand the boost acts as a traffic monitor and is supposed to help with the communication between devices. We didnt add the boost until latter in the setup and Im wondering if

We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721. Network seems stable, ping is working etc. 

Hello,Once i install Sonos Boost (RJ45 cable) my whole internet connection is very very slow (TV, laptop, ...).Any ideas how to fix it ?Thank you,Nicolas.

Hi, I am having a real problem getting my playbase to work. I have tried resetting the playbase but I am unable to get passed chime step.  is there anyone who can help. 

Hello, Was after some technical help, if possible. I have a Play 5 Gen 1 that needs some TLC - the unit powers on fine, connects to the network, is able to play songs etc., but the volume through the speakers drops in and out, like a capacitor is constantly charging and discharging in the background, affecting the power signal to the speakers (i.e not a sudden drop, but a drawn out one). At times, the speakers never receive any power whatsoever, so nothing comes out. Any ideas where to start, what to look at etc.? Are there any schematics about? Am happy enough with a soldering iron and a box of components to take a look at fixing what's wrong, but any pointers would be great. Thanks in advance.

HelloI just bought an ARC bar to replace my playbar, I gave my playbar to my daughterShe has my playbar and a sonos moveThe playbar is connected to a tv samsung via the optical interfaceWe have set the remote tv to control the sound of the playbar, we did that using the mobile phone of my daughter (it is an Android)now the problem: his husband is watching tv, my daughter is at work and watching youtube, or tiktok and when my daughter increase or decrease the sound on her mobile phone, from the youtube ot tiktok application,  the sound on the playbar is changing also, but not on the movevery strange ?? I don’t see the problem, on my installation it is working finecalling sonos support, they don’t know, reinstall the application or send data to sonos…thanks for any helpRegards

I am able to play other services and local libraries just fine the problem is with Spotify alone. Everything has been rebooted and I have removed and re-added Spotify to the system. I have even reset the entire system to factory defaults and reconfigured it. Diagnostic: 1339432462

Brand new Sonos roam is fully charged and connected to my system. However it is now stuck on the white light and not responding to the power button ( or any other ) being pressed. Can anyone advise? 

Hi!When i play some songs i can hear some crackling sound. It seems it comes with low volume/low frequent. Im not good with sound so its just a wild guess. Two songs for example: Yiruma - River flows in you and Ken Ring - Själen av en vän (swedish song) In the begining of those songs i can hear this crackling/crunhy sound from both playbar and my sonos one. Could it be a speak issue or is the music production causing it?   

Hello guys I just take the sonos five. two of them. well I have harsh sound from both speakers when they be in pair mode.if unpair them the sound is better.any thoughts?

TLDR: Boost was the problem.I've got a 6 component + boost Sonos System operating in 3200 SQ ft  over 3 floors.  For years, whe streaming TuneIn or any other service the system has performed flawlessly whether playing in a single zone or grouping all rooms together  BUT when playing my library on a Nas wired to my router I got constant stuttering, drop outs and track skips to the point that I just gave up on playing my own Library (5000 CDs ripped flac).I've also got a 4 Node Mesh Network so this morning I just had the thought that there must be enough bandwidth in my network to support the Sonos and the Boost with Sonos Net might be the problem.   Long story short, I went into Sonos settings, enabled my wifi network, then disconnected the boost…..I've listened to 3 whole albums perfectly synced across all rooms without a single stutter or drop. SonosNet isn't always the best solution.  I had myself convinced that having Sonos run on its own dedicated network would provide the best per