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Contributor I
Nov 5, 2021 4:20 PM UTC

Spotify is dropping connection

We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721.

 

Network seems stable, ping is working etc. 

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3 replies

UKMedia
Nov 5, 2021 4:33 PM UTC
Remember: Sometimes Red Wine helps :)
Contributor I
Nov 5, 2021 7:44 PM UTC

Hello i have static IP assigned on everything on that VLAN.

Only one Sonos port is connected, no other Sonos product. Connected via cable, Wi-Fi is turned off on that unit as well.

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UKMedia
Nov 5, 2021 7:51 PM UTC

Hello i have static IP assigned on everything on that VLAN.

Only one Sonos port is connected, no other Sonos product. Connected via cable, Wi-Fi is turned off on that unit as well.

Probably best to wait for Sonos to investigate your diagnostic in that case.

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Remember: Sometimes Red Wine helps :)