Contributor I

Adding Sub ( g3 ) to Sonos Amp

Forum|Forum|4 years ago
November 8, 2021
15 replies
252 views

Hello,

I’ve recently obtained a Sonos Amp and a Sonos Sub for my TV film setup.

The issue I’ve encountered is the following :

Setup of Sonos Amp works smoothly.
Adding Sonos Sub looks seemingly ok , returns the message at the end of the setup that Sonos Sub has been successfully added but that sometimes the device doesnt show up and a power cycle is required. Sonos sub isn’t visible.
After a powercycle of the Sonos Sub the Sub doesn’t show up.
Both setup via wireless or wired result in device not popping up within the Sonos S2 app on my iPhone.

Cable has been tested on other device to ensure cable is ok , cable is working perfectly on other devices.

Repeated the setup process quite a few time , everytime resulting in the device not showing up.

Verifying the network connectivity of all the Sonos devices on my router tells me the following :

All existing Sonos S2 devices ( Sonos Amp ) and Sonos S1 devices mac addressess are shown on my router except the mac address of my Sonos Sub.

Furthermore i’ve performed the setup with only 1 wireless accesspoint to rule out the possibility of interference of having multiple wireless signals. This resulted in the same issue of the device not showing up.

Requesting further steps on how to proceed with this issue and connecting my Sonos Sub (G3) to my TV audio setup.

Any help is appreciated.

Thanks in advance.

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R

RikmuleetAuthor

Contributor I

Thank you for the response.

The previous support number was from the moment i performed a debug step suggested by John B to hookup the Amp via wired ethernet. ( was connected to a HP 1910-8G-poe ). That didnt resolve the issue.

I redid the setup again with the no ethernet cable connected to either of them ( amp/sub ).

The support number 1345175370

J

John B

I was really just checking that we weren’t in a situation of wired Amp with ‘WiFi Disabled’.

James L.

Retired Community Staff

Thank you for the response.

The previous support number was from the moment i performed a debug step suggested by John B to hookup the Amp via wired ethernet. ( was connected to a HP 1910-8G-poe ). That didnt resolve the issue.

I redid the setup again with the no ethernet cable connected to either of them ( amp/sub ).

The support number 1345175370

Thanks.

I don’t see any obvious issues with the Amp so I don’t believe it’s hardware related at all. I suggest getting in touch with our customer care team via phone so they can take a deeper look at how the system is set up. I suspect it’s something simple within the network, but I wouldn’t know unless I take a closer look at it (something not possible here on the community). Please let them know that I sent you there from this thread to hopefully expedite the troubleshooting, and of course let me know if you’re able to come to a resolution with them.

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R

RikmuleetAuthor

Contributor I

The Amp is working fine its the Sub thats having the issues , trying to add the sub doesnt work.