Components & Architectural

Short Version:I have a great room with cathedral ceilings and a TV mounted above the fireplace. I’m planning to use the Sanus TV mount to put the Arc either above or below the TV. I’m worried below may be too warm with the fireplace on. Above may ruin the sound (which may be ruined by cathedral ceilings anyway). Thoughts? Long Version: Here is a pic of the room. The seemingly important measurements are:46” - Floor to Bottom of TV78” - Floor to Top of TV16” - Between Bottom of TV and Fireplace43” - Floor to Eye/Ear Height When Seated12’ - Seating Distance9’ - Floor to Bottom of Cathedral Ceilings14’ 6” - Floor to Top of Cathedral CeilingsFrom everything I’ve read, the cathedral ceilings will ruin the “bouncing” effect of the up-firing speakers. Given that, would mounting above the TV really be a bad idea? Also, there is still plenty of height from above the TV to the ceiling, in case the ceilings don’t ruin it.  Finally, the TV is currently tilted down about 10 degrees. So the Arc will

Hi all,apologies in advance for the length of the post, just want to cover all I can to save on questions.I have looked over the forums and troubleshooting but can find a solution other than the usual “blame the users network” as the cause of the issue I will try and describe below. I am biased as I am a networker by trade but the answer of network fault makes no sense and I hope to explain why.Only in the last month or so when I add a song to a queue, that is already running, it misses any addition and continues on to the next song. If it was a network / connectivity issue it would do this to most if not all songs not just the ones I add to the list, the songs in the original queue don’t ever skip or fail to be played. This happens with different playlist queues and created for you playlists from Spotify, so random songs and queues from day to day but issue is consistent. In addition there are no error messages displayed, simply song added to queue shows when the song is dropped into

My Play:1 system is no longer able to be used because when I open the Sonos App it crashes every time. Any tips on what to do when the app crashes? Also, it works perfectly on my husband’s phone which is the same model iPhone as what I have, but the Sonos App crashes a few moments after trying to open each time for me. Any tips would be appreciated!Thanks!

I have 2 Sonos 1 speakers, one upstairs and one downstairs - had about a month or so. I’ve been playing music using Airplay on both speakers, when suddenly music cuts out and then random music starts playing. It appears to be from a Pandora account, but no songs or stations that seem to be on my account. Nobody in the house has told Alexa to play anything- it just happens automatically. It keeps happening now over and over after a few songs play. I re-authorized my Pandora account, but it happened again. I don’t understand how the speakers can just start playing something else without my interaction - even if it were my Pandora music. There’s been no internet service disruption today, although there was a couple days ago. But nothing happened on that day. 

Hi, I have 3 Android devices with Sonos S2 app.One is showing All speakersThe 2 others only showing half og the speakers.All Android devices is in the same WiFi as the sppekers.Have truede find lost speekers from the app.Pless help...     

Hello.  Previously had been in touch because I have large .wav collection of my recorded LP collection that I couldn’t access.  I learned bit speed had to be 16 or less; tested a conversion that worked and thought I was done.  But continued having ‘no show’ files in app, or otherwise having files not playable in a few cases.    My track filenames can be long, including composer, name of piece, movement, key, opus #, etc, and folder structure can be several layers deep.   I just today discovered that if I moved a file one layer higher in folder structure A100 would see it.   Is there a ‘total file length’ recognition limitation? Thanksmadsinger

I have my Gaming PC plugged in to my TV using a AudioQuest Pearl 48 HDMI, which my Sonos Beam 2 is plugged in to via eARC HDMI port. I can play games with the sound coming through my Beam 2 for about an hour then the audio quality starts to drop in quality and distort like it’s playing through a cheap toy speaker, before dropping completely and being reduced to bassy crackles.When pausing my game the audio comes back for a period of time, although still not great before having the same issue. Quickest fix is turning my Beam 2 off and on again at the plug, but this doesn’t seem great fix to me.All devices are wired in to my network and not using Wifi. I haven’t had this problem watching content on my tv… yet. So guessing it is something to do with my PC?

Help! My Android Sonos app suddenly stopped connecting to my three Sonos products yesterday, without me having made any changes. It just suddenly says "Unable to connect to Sonos", and when I follow the instructions to try to fix it, none of it works. Essentially my phone tries to bring the products into the wifi, even though they are already in the same network.The Sonos apps on my two laptops as well as another family member's Android phone still work, and the Sonos products are happily connected both within the wifi and into the internet. I’m currently listening to music with the speakers! It's just my phone that claims Sonos is not visible in the same network.I use a wifi booster, and we also have both 5GHz and 2.4GHz networks. I have played with different permutations, but even when I unplug the booster and disable the 5Ghz and am left with only one unique 2.4GHz source for the wifi, my phone still claims the currently-happily-playing speakers are not in the network where they in

I am hoping some other people have experienced this issue.  Typically it happens on my iPad (pro, air and mini). If I am watching an app like AT&T TV or Direct TV stream on either device and try to play the sound through any of my sonos speakers the screen will grey out and display “Airplay”. I can hear the sound through my speakers however the video is not displayed on my device. If I switch my “move” or “roam” to bluetooth it will work normal.It doesn't happen on Netflix or Hulu. But it will happen on HBO Max, Direct TV Stream, Starz, and a few others. Has anyone had this problem and found a fix??  

When I an listens on streamed radio on my SONOS the audio sometimes skips backwards. I’ve done the usual things with moving the speakers and the router to have better reception but the issue persists.I usually listen on SR.se P1 but also listen on poscasts and the problem is on all radio, when listening on music there are no skiping but some songs are jumped (Spotify). 

Hi all! So most of the time my system works flawlessely. I can listen to hours of music without any issues.But then once in a while the Sonos app says “Lost connection to Spotify” and something about encoding. I found several threads about this but not too many recent ones.So when the app loses connection to Spotify songs wont play. It then skips the track and tries the next one, sometimes this track will play and sometimes not. Sometimes it plays for a couple of seconds and then stops.During this time i can play Sonos radio without any issues. The only fix i found is to just let the system be for 20-30 minutes or so and then it fixes itself! Feels just like a Spotify hickup somehow? During this last hickup i checked my router and could not see any devices with the same IP. Also, if this would be IP-related then radio wouldnt play.So i contacted the support and sent them a ticket. They could see interference and advised setting my wifi to channel one wich i did. But i just got this hic

My sonos apps on all (5) of my phones has stopped working since the September update to Sonos in 2021.    It does, however, work on the PC and on an older, unsupported version of android on an old tablet. I have contacted support (5) times and they escalate to tier two, and that is where the support ends.  They promise they will call or email me but… well, its almost Thanksgiving. Oddly, the widget to control a single speaker will work from the phones to fast forward and pause and unpause music, but that is it.After looking at the last 60 scathing reviews of the app I can see I am not alone despite what technical support has been telling me. So, what gives, is Sonos just done as a company, are they actively working on correcting this and I can keep my system or do I just need to abandon it and move on?  Please advise.FYI, I have taken the following steps before its recommended: factory reset all speakers uninstall/reinstall the app everything is updated hardwiring speakers running a si

This week my Beam would not connect to my Asus RT-AX88U router.I have previously tried the enable then disable Airtime Fairness trick on both 2,4 GHz and 5 GHz, but my Beam would still not connect to my router. Search this forum and you will see instructions for this step.What did help was changing the following option under Wirless → Professional, under 2,4 GHz radio. My Modulation Scheme was set to “Up to MCS 11 (NitroQAM/1024-QAM)”, I selected instead “Up to MCS 9 (TurboQAM/256-QAM)”.Power cycled all my Sonos gear (Beam, Sub and 2 x One), and they connected back to the router and rejoined my surround setup.

I have a Sonos One that works fine if I have it in the main room of the house. When I move it to a different room, however, it doesn’t show up as an available device in the Sonos app. Could it have something to do with my wifi setup? I have a Netgear Orbi system with 3 Orbi satellites. The main Orbi router is in the living room next to the stereo system. The Sonos One works fine in that room, but when I take it to a back bedroom (close to one of the Orbi satellites) and plug it in, the device doesn’t show up in the Sonos app. It seems to only work if it connects to the main router and not to one of the satellites.I also have a Sonos Connect, which is connected to the stereo in the living room. It shows up in the Sonos app from any room in the house. 

Diagnostic number 479729184.Hello, for a while now my Sonos sound bar has been cutting out in the middle of songs (played from all different platforms including Sonos radio, pandora, and YouTube music). It never happens when watching TV. I thought it had to do with our internet being slow and the music buffering, but today I was listening to music through the sound bar and another speaker in a different room. The sound bar would cut out while the other room continued playing. When it cuts out, it lasts anywhere from 2 seconds to 20 seconds. Today it has been doing it worse than I’ve ever heard it. I submitted the above diagnostic while it was happening. Can anyone explain why this is happening and how to fix it? Thanks! 

I owned 2 Sonos One speakers for a while. I grouped them and had both play music each day in separate rooms. No issues at all. I just purchased 2 more Sonos One speakers, set them up on my wi-fi and grouped them with the pre-existing speakers. Now when I play music, only 1 speaker plays at a time. At the top of the App it says playing on “Kitchen + 3” or similar. And whatever speaker is currently listed before the “+ 3” is the only one that plays. So if it says “Bathroom + 3” then its only playing in Bathroom. I only play Sonos Radio if it is helpful. Any assistance would be appreciated!

Hi,I have a PC connected to the home network through the ethernet. I have a Sonos speaker connected to the same network through a wi-fi connection. The speaker is visible on the network when accessed from mobile devices or a PC on wi-fi but my main desktop PC cannot find the Sonos system/speaker using desktop controller or apps like Spotify.Please help!

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew

We have a Sonos playbar, sub and two play:1 as surrounds and regularly when watching movies, TV or playing music using multiple streaming services the audio cuts out. Our playbar is wired directly into our router, sub and satellites are wireless. I have already submitted diagnostics, confirmation number 1209416957

Frustrated with new Sonos Move.  Last week, I installed my Move. It sounded like a small handheld transistor radio.  No base at all.  Called support, went thru the motions and could not resolve issue so they sent me a new one. Arrived next day, so pretty darn good on Sonos getting my replacement to me quickly. Setup the new one up, tested a few songs and it sounded/worked great. About 5-6 hours later, went to use it and it would not respond to me, touching mic or other buttons, no effect.  Tried to power off and it would not power off. Held thew power button in about 30 seconds and it finally powered off. After powering back on status light only flashed white.  Tried a factory reset, but could not get the Move to connect to the app, also tried the local connection it gives you a choice to connect to, and would not work.  Tried factory reset again, no go.  Now I cannot even get the move to power off, constant slow white status light.  Seeing if anyone has any ideas before I call support

Hello. Seems that all of a sudden my 4 Sonos speakers are now out of synch. I’ve not changed anything that I'm aware of, so not sure how this happened. Any help would be great. thanks

Premises has 3 connect amp units which are not visible on the sonos s2 app.Owner wants to.add a beam.bar and 2 x sonos 1 gen 2 units.... can the new devices work on the old S1 controller app os it seems the old connect amp can not work on the new S2 app. (On android)Thanks 

Playbar + Sub work perfectly when the Playbar is connected with Ethernet. The moment I disconnect the Ethernet cable the Playbar continues to work but without the subwoofer.(When plugging Ethernet in again, the system tells me Playbar (+?) for ca. 15s and then Playbar +(Sub) and it works again)This issue started with the new update 13.4, before that the system worked perfectly fine without any internet connection.Please Help!/* And yes, I tried to: Restart the router unplug the sub and playbar changing the wifi channel from 11 to 1 resetting the app removing the sub from the system on the app and adding it again(Wifi is obviously enabled for both components and the new firmware is installed on both) */ 

My setup/samsung tv (2016) using hdmi arc to Sonos Amp with two speakers ( stereo setup only).using anything from tv with arc audio signal keeps dropping/freezing every 10-15 s for 0.5s.really annoying!no probs using airplay to streat music so its definetely ARC issue.using decent Belkin hdmi cable.My question - is there a posibility that I need high bandwich hdmi cable? thank you Tom 

Hi, my newly installed Symfonisk Bookshelf looses connection over night, every night. I always have to re-do the connection to get it in the app again. Have tried both Sonos apps (S1+S2) on ios and its the same problem.Once ive reconnected it it wont work with google home, it cannot connect to it and I cannot plays music on it through google home or google nest. Whats wrong? Thankful for any help!