Components & Architectural

I noticed this problem earlier this week. From my Sonos Favorites, I click on The Loft (Ch. 710) and i get the message. “Unable to play the selected item”.  Go to SiriusXM service and click on All Channels and all  of the 700 series channels are missing, the highest one listed is 470.  I removed the SiriusXM app and reinstalled it and no change.  I use the Sonos  S1 controller. Someone needs to fix this please.

Hi,I hope someone can help with the following.My setup:sonos connect with s2 appnad d1050 external dac connected via optical cable qobuz sublime subscription I have qobuz sublime subscription with a specific 24 bit 48khz playlist.  when I play this playlist via the sonos my dac shows it’s only receiving a 44,1 signal. When I play the same track via usb to my dac the dac shows it’s receiving a 48 signal. I have set the qobuz external services setting to include hi res to Sonos.somehow the sonos connect is not outputting the 48 kHz signal.  please help.kind regards,Gijs

At work we have an old sonos device connected to an old windows pc.. windows 7 i believe. The problem is that in the sonos app on the PC most things are greyed out, as in I can't click them. When I click the spotify button it says "your spotify account must re authorize, connect to another controller" huh..?When I try to update the sonos app it says there's problem with windows installer, when I try to download a newer windows installer it wont work.. feels like no matter what we are doomed.. I was wondering, can i somehow connect youtube to the sonos maybe? Because spotify seems to be no option.. i just want to be able to play my own music.. so far we can only play radio stations..  I tried to connect my phone to the sonos but it doesn't seem to have bluetooth, and It's hooked to some unknown wifi while I only have 4G.. Silly question but I guess there is no easy way to make your own "radio station" and play music from there?  What it looks like: https://imgur.com/a/93mkNcR

Hi All,Not sure how best to explain this but when I open the app and try to search I can’t scroll down the list of services to see results from other services, I start to scroll and something happens and the screen goes back up to the top When I go to the list of Services & Voice I see that list constantly flashing as if it’s refreshing?  I have Amazon Music, Apple Music (x 3 accounts), BBC Sounds & Sonos Radio Any suggestions?

When I am playing music stored on my Samsung phone, the playlist or album wont play the next song unless my phone is unlocked and it will just stop. When I then unlock my phone it will carry on playing is there some setting i need to choose. 

When I start playing an InTune station, Sonos starts playing another station for 20 seconds and then automatically switch to the correct station. This happens sinds two months or so, any idea for a solution?

12:15PM, I’m writing this note in hopes that someone benefits. Speakers through house, playing Spotify crickets for tinnitus. Sound will not play consistently, restarts often, doesn’t play on all speakers. Many calls w support, same feedback always…”reboot all systems”. Zero help and the worst part is - you know it has problems. 900+ posts on your site alone for a speaker system while Elon Musk has intelligent cars. Good luck Sonos.

I’m trying to add a second-hand (ebay) Boost to one of my S1 systems.On the first setup attempt, the S1 iOS app indicated that a device reset was required. That’s plausible. I’ve now reset the device, twice, generating the expected set of flashing LED sequences.On several subsequent attempts, the app just doesn’t find the Boost. The Boost is wired to the network, has acquired an IP address, and is pingable from other devices over both the wired and wireless networks. The Boost’s LED is flashing green, as one would expect during setup.Is it possible that if the Boost was previously used on an S2 system (as is likely), there’s a problem in now adding it to an S1 system?

So this happens consistently, I have restarted my phone, updated the SONOS app, turned wifi off/on. Still keeps happening, and there’s not much on error 1000….This is what the process looks like screen for screen: 1: add new device2: checking app version3: Error code - 1000Please help! I have browsed the support pages, but there’s really nothing on this error.

I just want to say thanks to Sonos for sorting me out with a replacement speaker. My play 1 gen. 1 had developed a muffled distorted sound. I reached out for help and after a bit of back and forth, they identified the problem as a well known hardware issue and offered a replacement. Now this speaker was waaaay out of warranty but they replaced it all the same. This type of service is why I have adopted Sonos throughout my house and was the second time they have stepped in to replace out of warranty speakers. So thanks again sonos – you have a customer for life here.

I had a pair of 5’s, a pair of Ones, and a new Beam. Almost immediately after setting up the system, I starting having issues finding the system components. I was connecting to a mesh network via Netgear Orbi satellites which provide great WiFi throughout my small home. None of the speakers were wired.Speakers are all located on the same floor within 40ft of each other. Samsung Note 10 phone with SONOS app. Recently, I added a Boost in hopes of fixing my issues. I reset all of my SONOS speakers to provide a clean start. I added my Boost first. Then each of the 5 speakers one by one. Everything went well and for about 10 minutes I could see all of my speakers. I went back to work in my office and checked again. Unfortunately, I haven’t been able to see any of my system components for the last few hours regardless where I am in the house.  I’m ready to put the whole system on Craigslist. The most annoying system I’ve ever dealt with. Please help. 

Hi, I recently updated my router at home. Now i try to reconnect my Sonos speakers but the Ikea Synfonisk bookshelf has a problem.I updated my app to the latest version and an update to my Synfonisk poped up.So i updated my Synfonisk and connected the speaker to the new network but now i cant find it in my system any more. When i try to add the speaker to my system but the app wont find it.I tryed to factory reset it but it didn't help.I tryed to contact the Sonos support but no one was at work during the week. can any one help?

My settings are: My Sonos connect is connected to a device/connecter which again connects to my #1 Yamaha Amplifier, (connected to my loudspeakers) as well as- via an optical cable, to my former #2 Samsung Smart Tv.  TV Sound was played on my loudspeakers. 8 days ago I installed a new Samsung TV The Frame 2021, which ran smoothly. Without having touched any cables,  the TV sound went missing to 1 loudspeaker, later to the 2nd.  Sonos/spotify runs as usual/no problems.  Was on Samsung Helpdesk who couldn’t help. Samsung Tv appears to have a signal for it’s TV loudspeaker and optical.  I conclude: Samsung does not support the connection path to Sonos by optical cable. Tried testing by new optical cable. No result.  How do I get sound back in my great loudspeakers via the Sonos connect? 

Hi there.From some reason, my Sonos 1 pair needed to be reconfigured.I tried that several times, with no resolution.After unplugging all speakers (3 Sonos 1) and my internet router and restart the Sonos app, I noticed that one of my speaker isnt recognized by the app.I tried to add it as a new product and the app cannot see itI did factory reset and that didnt helpRight now, I have a green light on that speaker, but the Sonos App cant find it.Please help… Thank you Ron  

I have connected a hdfury arcana up to my sonos arc surround system and a ps5. Before I had it connected was getting dolby digital plus 5.1 and now i only get dolby digital 5.1. I can now get multichannel pcm 5.1 or 7.1 changing settings on ps5. Whats the best to have it on and can I get dolby digital plus back.My TV remote also no longer controls my ps5 is there someway to fix this.

Hi,IssueMy sound is cutting out on the TV. I have a Playbar and two Play:1 surrounds. SetupThe Playbar is connected to the Sony TV via optical and is hard-wired via Ethernet to a router (via an unmanaged switch). I have experienced the sound issue on both an Amazon Fire TV and Sky Q  I have sent diagnostics - 731055792.Any help would be appreciated     

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  Anyone else? Suggestions? 

My current set up is ISP modem (in bridge mode) to Google Wifi, to network switches.  I have ethernet throughout the house so I have a number of devices wired to the network.  This includes one Sonos Connect.  The Connect seems to kill only the wired network.  I’ve done plenty of rebooting, unplugging, replugging, etc. If I leave the Connect off the wired network, everything seems fine.  If I plug it back in, anything with a wired connection eventually either loses network connection or fails over to WIFI.  WIFI still works fine.I assume this is something to do with STP but I can’t change that setting in Googile or the switches.  Is there anything else I can try? 

I have a problem which happens every few days. The sound becomes ‘broken up’ and jerky - like using a microphone that’s not connected properly, so we get every other word, something like that. If I change to a different tv channel, it’s fine, then go back to the original channel, and that’s fine too. So it’s an easy fix but so annoying!!! The other day I came in the room with the tv on and the sound was just stuck on like an ‘echo’ - sort of ‘pay pay pah pah pah…..’ very rapidly. Like feedback I guess. I turned off/on and it was fine again.why so many issues with a premier product that is not cheap.My Arc is connected to my Samsung Neo QLED TV via a Smart Connect box using the e Arc port.

My toddler put a toy ball in the sub and I can and I can’t get it out. I can not find anyone to repair the sub and sono’s will only let me send it back with a payment of $550. The sub works fine but you can hear the ball rattling around at certain times. It’s just really annoying. Does anyone know how to take this apart or have a good way to get the ball out ? 

Everything worked well till recently (eg yesterday), but as from this morning the Play:5 no longer seems to connect/work over wifi. No change was done on wifi network, wifi coverage is excellent and all other devices appear to have no problem with wifi (including other Sonos products). Resetting the Play:5, restaring the router, assigning a fixed IP address to the Play:5 or selecting another wifi network does not solve the issue. When network cable is unplugged:Play:5 no longer appears as available in the app ('System' page as well 'About My System') Play:5 no longer plays any music (eg radio) when I press the play button Play:5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after res

I’ve set up my Rega P2 to the pre-amp then into the connect then into the technics Amp in the mini system to power the speakers. Is this sequence correct ? I have really low volume out of all my other Play and Play 1 units.  And have to have the volume on the app set to max to get decent volume out of the speakers without turning the amp to high volume levels and getting speaker hiss.  Line in is set to ‘source level 10’, line out to ‘Variable’, Audio delay to ‘Low’

I have a Sub and two Fives. There is something off with the upper mid treble on the Fives. IMHO and it drives me nuts! The overall sound of the Fives is outstanding. Then an instrument, often a drum sound, will hit that particular frequency and sound very artificial. Anyone else experiencing this?

This issue has clearly been occurring for a while and there’s still no fix for it. When you have Wi-Fi turned on on your phone (iPhone 13) the “Podcasts & Shows” filter is not present in the search section of the Sonos app (which I just updated)  As soon as you turn off the Wifi the feature appears in the search bar of the App ( where of course it’s then of no use bc the app is not connected to Wi-Fi this flaw has been long documented by other users and no fix has come thru… These speakers are VERY expensive and while they are good quality this REALLY feels like something that should have long been fixed by now… 

I recently set up a Sonos system in my living room that consists of an Arc, a Sub (Gen 3), and two Sonos One’s. Yesterday I had to update the firmware of my router as it was having connectivity issues, and the speakers disconnected after the update. I updated the WiFi the system was connected to via the Sonos app, and all the speakers were able to successfully reconnect except for one of the Sonos One’s. I reset the Sonos one by holding the button on the back down until it flashed green, and the set it up through the Sonos one app. When it asked what room to add it to, I chose the “Living Room” which the other 3 products are a part of. However, for some reason it added to its own new Living Room, called “Living Room 2”. How do I get this Sonos One speaker added to the existing Living Room with the other 3 speakers?