Components & Architectural

When I stream uploaded tracks from my Youtube Music library to Sonos, Sonos always cuts off the last minute or so of the song.  Total mood killer!Youtube Music is my main streaming service and I’ve uploaded a ton of personal tracks to my library at aren’t available anywhere else, so if it doesn’t work with Sonos, I’d be inclined to use different speakers rather than switching my streaming service.  I love Sonos sound quality so I hope this issue gets fixed ASAP!

Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

Recently, all my speakers become ungrouped overnight and I have to group them again.  I would say it happens about every other day - doesn’t happen every day.Any ideas how to troubleshoot?  Speaking with support is pretty futile these days.Jim P.

I was living well with S1 and my mix of old and new devices.Today I got a Roam and was forced to setup S2 in order to use it.I got things working after some difficulties and had the Roam on S2 and the rest of my system on S1. Somwhere along the way after that I got prompted for an upgrade on the S2 app and I foolishly accepted.  It appears to have upraded the firmware on my devices attatched to my S1 app and now all of my devices save for 2 in the S1 app say “incompatible”. How can I get my S1 system back to what it was before the ‘upgrade’? If I go to System Tools>Remove Products, it says “System Update Needed” which then proceeds to fail with “Error code 9”. So I cannot upgrade.  I cannot remove anything.  Did I just brick the entirety of my S1 devices?

Hi all,So my client (latest release version on up to date iPhone 11) sometimes doesn’t update when the song being played changes, and in this situation, adding a song via “Ply Next” means it also gets missed. is there a quick way of forcing a client refresh? Currently I have to close the app and reopen, but this is a royal pain in the neck if I have to do it multiple times an hour.

Reboot every weekend? Is that the solution? This is REALLY annoying and I able to reboot each device, reset each device, and reboot my router. However this cuts in to family time every Sunday. Is this what this SONOS system requires?Thanks for any help on this topic.

Hi folks ,Question of the day :Am I the only one that have serious issues with Sonos S2?There is my setup :2 x Sonos play 1 connected wirelessIssues :1- I can’t add any Spotify account on Sonos because Spotify isn’t in the list .2- even if I try to airplay audio trough spotify app ,Spotify detects the Sonos setup , It says “connecting …” but never connectThank you for you answers

All radio stations working using TuneIn, except WDNA It keeps repeating the ‘splash’ message, with sporadic cuts in the sound. All other stations (I have about 40) work as expected. Logging in to wdna.org on the web works fine, it’s only on Sonos for this one station.

I have a sonos play 5 connected to my Technics 1200 turntable with a pre amp in between.  It works perfectly.   Unfortunately, when I group it with other speakers so I can listen elsewhere in the house it will ungroup when the current record is done playing and every time I change records I have to group it again.   How can I keep the grouping persistent even with gaps in the sound?

Hi all,I have quite a frustrating problem.My Sonos system drops sound for a few seconds randomly. This used to appear to be on the radio in our kitchen amp mainly. If I had the radio grouped with the garden it was only the kitchen amp that dropped and the garden continued so this is not an issue of the radio station timing out. I found that this was an amp working wirelessly, so I wired the connection to my network switch and reconfigured. The issue now seems to happen in more rooms than before. It is getting more frustrating and is even doing it on streaming services aswell.I’m basically asking whether it is better for my system to be wired with the amps individually connected via my network switch or with a direct feed from my router and each Sonos product daisy chained on from there. Also are there any router ports that could be opened to help?All of my amps are currently in my loft space with speaker cables run through my house to each room.My Sonos/network description is below to

Hello all,  I have my Arc paired with two subs and two Fives for surrounds. Earlier all the sudden, the Fives and Subs disspared from the System > Products menu, usually it says TV (+Subs x 2, LS+RS).  I tried disccconet all of the speakers for 30 sec and also reseting my router. Strange thing is I still see the products on “About My System”, just not in products. And they still all works, but now I do not have true tone anymore and I can not adjust the EQ settings of my subs and Fives anymore. I have not tried factory ressting my speakers.  Below is my network matrix and Info, any help is welcomed.  Thanks!  

I was given instructions yesterday on how to do a wireless setup since my bridge stopped working.  I followed the prompts on the app but when I entered the password for Netgear 53 it said it was not correct.  I know this is the correct password so I tried again.  The 3rd time I decided to change my Netgear password but it is still saying incorrect password.  Do I need to call Sonos?  I did yesterday and the rep was not knowledgeable at all.  Is there a trick to getting through to someone who can really help me?  They had great customer service when they were a new company.  Thank you.

Hi, I have a consistent issue when steaming music from Spotify to my Sonos play1 speakers. I set music to play and after a little while Spotify disconnects from the speaker so I can no longer pause the music or skip songs. The music continues play but I just can’t control it as Spotify reverts to listening on ‘This phone’. I can usually reselect the speaker as the device and it will pick up the song that is playing and allow me to control it again.   This is very frustrating, has anyone experienced the same issue and able to suggest a suitable resolution? 

Due to limited space on laptop, my music library is on a desktop that is always on (but not always plugged into a monitor).  I have a SONOS One (original no Alexa)I’m finding that playing songs from my library is really hit and miss.   Some days it will play ok, then others it says it can’t find my music library.  Even if I plug my DT into a monitor, it says it can’t find the music library and refuses to play.  If I decide to play from Amazon music, it plays OK.I’ve even tried to play from OneDrive, but SONOS doesn’t really like it.I’ve just done an update and it’s now decided it doesn’t want to play again and I’m getting really frustrated with this system that I’m thinking of getting rid and getting a speaker so I can play directly from iTunes.Does anybody have any ideas what I can do, before this speaker gets thrown out of the window! TIA

I noticed that my 2 plat ones in the bedroom were flashing last night at about 3.30am (mosquito kept  me up). This morning my surround setup of beam + 2 one SLs isn’t working. The beam is connected to the TV via HDMI and is OK, but the surrounds cannot even be seen by the app (Android & up to date). I have rebooted and reset everything - the app finds the surrounds with support>find missing products and adds them as a stereo pair, but when I try and add them as surround I get an error.What can I do? Everything was fine yesterday - there were no power outages and my network & WiFi all work fine with various devices.

Hi all,after extensive reading in the board I learned a lot but still couldn’t solve my problem. After more than a month trying I failed very frustrating.  my set up: Fibre, apple time capsule (optional), Beam, One, 2x play:1, Apple TV i moved to a new home and only the built-in 5Ghz wifi of the router yields the right internet speed. So I am ok to cut out my ATC. i connected the One to the 5Ghz nut the beam does not want to move over. Even when plugging in via Ethernet, which I only can run temporary as the router sits in a storage room.  my questions:Is it possible to use the Beam as hub for the 2x play:1 which are intended to sit in a different room though? How to set up Beam correctly? would a Sonos Boost solve my 5Ghz problem? thank you in advance,Hannes

I’m like this close to returning all four speakers. I have had these speakers connected for 24 hours and nothing will play from iHeart Radio, Amazon Music, and Plex*. I had one song play from Plex. Now I’m stuck in a never-ending authorization loop for Plex.  I have discovered that turning my home mains electric off is much more efficient, but I have to ask why can’t the software restart stuck processes? Very disappointing, Sonos.

I upgraded my system to S2 App and Amp to the latest version  The Sub is connected to Amp and remains connected but I get NO sound at all from the AMP and then the Sub Drops out (?)  NO idea why Worked fine before I upgraded to the S2 App   

So I have moved house and have no direct internet connection all I have is a 4g hotspot.I havetwo gen 1 play 5original bridgeoriginal subIve been told there is no way to connect my gear now without hard wired internet is this true? 

getting my feet wet with 4x Sonos Symfonisks and …… I am really disappointed… Also blown away with the contrast of general positive reviews of people who own and use these (very expensive) systems and the incredibly poor UX this has been so far for me, a systems engineer. How on earth are people actually living with these systems? There was an endless loop trying to get the sonos app to remember that I was logged in… I had to reboot my (somewhat high-end Asus RT-AX92U) wireless router each time I wanted to set up a speaker. Two of the speakers needed factory reset… All I want to do is listen to the No Agenda show! I got it to play on one speaker, but then tried to play it on all 4 SYMFONISKs  (bedroom, den, living room (stereo right and left) and got some sort of connection error and problem adding the podcast to the queue? And now I’m in an endless re-authorization loop. Plex now has 6 instances of authorized Sonos connections… I had way higher expectations for Sonos coming into this.

One of my speakers (play5) makes a shhh sound on the right side.  This speaker has rarely been used.  A few months ago I noticed it had this shhh sound on one side of the speaker.  The sound starts about 5 min into playing the music and stops about 5 min after the music stops.  I tried moving it around the house and it is the same at all locations.  None of the other identical speakers have this issue.  Do you know what is causing this issue and can it be corrected?

hi all!i just noticed that i can’t connect to my system via iphone app when the tv is off.  anyone else have this issue?  i have the arc, surrounds and sub.  thx!

I have a Project turntable connected to line-in sonos port using Wifi.  When playing to devices like Roam or Move there is no issue with sound.  However, when playing to speakers connected to hardwired AMPs in other rooms (on the same network) no sound is heard even though app says playing.  It has kicked in one or two times but for no reason I can find.  Any help much appreciated ….

Hello all, I have at home one Sonos play:1, one sonos move and two ikea Symfonisk bookshelves.Since a few time (probably after a routeur firmware update) i was not able to connect the Symfonisk to my Wifi network (it works with LAN). Wifi works perfectly with Sonos:1 and move.The setup (even from factory reset) goes up to the end but the speaker is not shwn on the Sonos App and the connection by AirPlay does not succeed. My routeur is an Asus ZenWifi AX, and I can find other topics / issues with Asus routeur related to Airtime Fairess enable. This option is already disable on my routeur, so I have no other idea in order to have my Symfonisk back to my network. If someone has a great idea or face similar issue (and solve it), it will be great. Or if Sonos team has a look to this post my diagnostic reference is 957343697 Thank you to all.

Hi, my sonos randomly turned on and played what sounded like the Mac startup chime/sound three times last night until I unplugged it. A similar thing happened once before a few months back but that time it played out a really loud cracking / white noise type of (rather distressing) sound. Anyone knows what to do about this and why it happens? I’m not connected to a voice assistant.