Dropping out

Forum|Forum|5 years ago
July 14, 2021
3 replies
90 views

Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

Audio Interruptions

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by James L.

Hi @mjordan68btinternet.com,

I’ve taken a look at your diagnostic, and it seems like something is causing the Beam to work a bit harder than it should, causing the audio dropouts. Please try unplugging the Beam from power for 30 seconds, plug it back in and try your music playback again. If the same issue occurs, please submit another diagnostic and get in touch with our customer care team.

James L.Answer

Retired Community Staff

Hi @mjordan68btinternet.com,

I’ve taken a look at your diagnostic, and it seems like something is causing the Beam to work a bit harder than it should, causing the audio dropouts. Please try unplugging the Beam from power for 30 seconds, plug it back in and try your music playback again. If the same issue occurs, please submit another diagnostic and get in touch with our customer care team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

mjordan68btinternet.comAuthor

Contributor II

Thanks James. I turned everything off including my router, left it for a few minutes and then restarted. Seemed to cure it. I've run another diog.... 1361417304.

Thanks.

James L.

Retired Community Staff

Thanks James. I turned everything off including my router, left it for a few minutes and then restarted. Seemed to cure it. I've run another diog.... 1361417304.

Thanks.

Great, I’m glad everything seems to be resolved now. Don’t hesitate to get back in touch if it happens again :slight_smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Sign up

Login to the community