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mjordan68btinternet.com
Contributor II
Jul 14, 2021 10:27 AM UTC
Answered

Dropping out

Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

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James L.
James L.Answer
Retired Community Staff
Jul 15, 2021 7:43 AM UTC

Hi @mjordan68btinternet.com,

 

I’ve taken a look at your diagnostic, and it seems like something is causing the Beam to work a bit harder than it should, causing the audio dropouts. Please try unplugging the Beam from power for 30 seconds, plug it back in and try your music playback again. If the same issue occurs, please submit another diagnostic and get in touch with our customer care team.

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3 replies

James L.
James L.Answer
Retired Community Staff
Jul 15, 2021 7:43 AM UTC

Hi @mjordan68btinternet.com,

 

I’ve taken a look at your diagnostic, and it seems like something is causing the Beam to work a bit harder than it should, causing the audio dropouts. Please try unplugging the Beam from power for 30 seconds, plug it back in and try your music playback again. If the same issue occurs, please submit another diagnostic and get in touch with our customer care team.

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mjordan68btinternet.comAuthor
Contributor II
Jul 15, 2021 8:08 AM UTC

Thanks James. I turned everything off including my router,  left it for a few minutes and then restarted. Seemed to cure it. I've run another diog.... 1361417304.

 

Thanks.

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James L.
James L.
Retired Community Staff
Jul 15, 2021 8:10 AM UTC

Thanks James. I turned everything off including my router,  left it for a few minutes and then restarted. Seemed to cure it. I've run another diog.... 1361417304.

 

Thanks.

Great, I’m glad everything seems to be resolved now. Don’t hesitate to get back in touch if it happens again :slight_smile:

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