Contributor I

Answered

Sub connected but NO sound

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I upgraded my system to S2 App and Amp to the latest version

The Sub is connected to Amp and remains connected but I get NO sound at all from the AMP and then the Sub Drops out (?)

NO idea why

Worked fine before I upgraded to the S2 App

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G

GuitarSuperstarAnswer

Lead Maestro

Have you tried unplugging your Boost for a couple of minutes?

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

Try unplugging the Sub and Amp from power for a couple of minutes and rebooting your router.

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"Receive with simplicity everything that happens to you." - Rashi

W

WilliamWhiteAuthor

Contributor I

Did that and nothing

The whole system is on the Boost and the Sub on wifi 2.5Ghz

its visible but no music comes out

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G

GuitarSuperstarAnswer

Lead Maestro

Have you tried unplugging your Boost for a couple of minutes?

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"Receive with simplicity everything that happens to you." - Rashi

W

WilliamWhiteAuthor

Contributor I

yes

did a factory reset and married it with the room with a Ether cable - all set - move to room - sub drops as soon as I try and play music

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G

GuitarSuperstar

Lead Maestro

Is Wifi enabled in the Amp’s settings in the Sonos app? Have you tested the Sub without it being wired? Can you test it with the Amp wired instead?

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"Receive with simplicity everything that happens to you." - Rashi

N

nik9669a

Senior Virtuoso

Or connect again, wait a few minutes, then generate a Diagnostics report for Sonos to look at.

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