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jkpalmer52
Contributor III
July 14, 2021
Answered

Possible causes for speakers to become ungrouped (ungrouping fairies)??

  • July 14, 2021
  • 3 replies
  • 374 views

Recently, all my speakers become ungrouped overnight and I have to group them again.  I would say it happens about every other day - doesn’t happen every day.

Any ideas how to troubleshoot?  Speaking with support is pretty futile these days.

Jim P.

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Best answer by melvimbe

Could be any number of things.  Sonos can be controlled by the app, voice, other smart home device, etc.  Could be that your router is rebooting or something like that.  Power going out?

If none that sounds possible, then you could submit a diagnostic as soon as possible after it happens.  Contact Sonos with the diagnostic number and they might be able to tell you what happened.

 

3 replies

GuitarSuperstar
Lead Maestro
July 14, 2021

Grouped speakers are only a temporary bond. They will not stay grouped permanently. But you can create saved groups in the Sonos app to make it more easy to group your speakers together: 

https://support.sonos.com/s/article/3391?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
    melvimbe
    melvimbeAnswer
    July 14, 2021

    Could be any number of things.  Sonos can be controlled by the app, voice, other smart home device, etc.  Could be that your router is rebooting or something like that.  Power going out?

    If none that sounds possible, then you could submit a diagnostic as soon as possible after it happens.  Contact Sonos with the diagnostic number and they might be able to tell you what happened.

     

    Danny
      Stanley_4
      Stanley_4
      Grand Maestro
      July 15, 2021

      Mine usually stay grouped but ungroup if I have a network issue.

      It might be an IP address issue if it is happening more or less on a schedule, switching from dynamic to static/reserved IP addresses would help then. Do it from your router’s DHCP settings page. Power down all Sonos, reboot router, power up first Wired, then Wireless sonos one at a time.

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